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ARTECO

Customer Service Officer

ARTECO

Customer Service Officer managing international customer portfolios and overseeing the order-to-cash process in a hybrid role. Work closely with customers and logistics to ensure smooth operations.

Posted 7/5/2026full-timeGhent • 🇧🇪 BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer portfolios and overseeing the order-to-cash process within a SAP environment, ensuring accurate order entry, pricing, and invoicing. Proficient in logistics coordination and effective communication with diverse teams and customers.

Highest-signal resume keywords
SAP Environment ManagementOrder-To-Cash Process OversightFluent in Dutch and EnglishLogistics CoordinationProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order EntryPricing AccuracyInvoicingLogistics DocumentationCustomer Relationship ManagementOrder ManagementExport Documentation
Soft Skills
Proactive MindsetStrong Problem-Solving SkillsFlexibilityPlanning SkillsClear Communication
Certifications & Qualifications
Bachelor’s Degree in Applied Language StudiesBachelor’s Degree in Logistics ManagementBachelor’s Degree in Office Management
Industry Keywords
Customer Portfolio ManagementOrder-To-CashLogistics ManagementDiverse Teams CollaborationMultilingual Communication

About the role

Key responsibilities & impact
  • manage a customer portfolio building close working relationships to understand and meet their needs
  • oversee the entire order-to-cash (O2C) process in a SAP environment
  • ensure timely and accurate order entry
  • coordinate logistics and ensure all (export) documentation is in place
  • ensure accurate pricing and on-time invoicing
  • act as the Single Point of Contact for the customer regarding orders, logistics and documentation
  • ensure seamless communication and collaboration with customers
  • liaise between the customer, production plant, and logistics service provider
  • proactively resolve issues related to orders and deliveries and keep customers informed

Requirements

What you’ll need
  • bachelor’s degree in applied language studies, Logistics management, Office Management or equivalent through experience
  • fluent in Dutch and English (written and spoken)
  • knowledge of other languages is an asset
  • work effectively with diverse teams and customers worldwide
  • proactive mindset, strong problem-solving skills and ability to adapt to new technologies quickly
  • combine flexibility and strong planning skills with a hands-on mentality to manage multiple priorities effectively
  • communicate clearly and professionally

Benefits

Comp & perks
  • competitive salary package
  • group insurance
  • health insurance
  • meal vouchers
  • large vacation entitlement
  • possibility to work from home