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Giftify

Customer Support Agent, FR/EN

Giftify

Customer Support Agent assisting clients primarily at shopping center information desks with technical support. Flexible hours available including evenings and weekends in remote setting.

Posted 7/15/2026contractRemote • 🇧🇪 BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with proficiency in Zendesk and JIRA, while effectively communicating in both French and English. Capable of managing multiple tasks and resolving customer inquiries with a problem-solving mindset.

Highest-signal resume keywords
Fluent In FrenchFluent In EnglishProficient With ZendeskProficient With JIRAStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Problem-Solving MindsetEffective SupportProfessionalismTask Management
Industry Keywords
Customer SupportCustomer-Facing RoleConfidential InformationTimely Resolution

About the role

Key responsibilities & impact
  • Be the first point of contact for customer questions—via phone and email
  • Provide thoughtful, friendly, and effective support with a problem-solving mindset
  • Handle confidential information with care and professionalism
  • Aim to resolve issues on the first interaction whenever possible
  • Follow up on open inquiries to ensure timely resolution
  • Stay up to date on new products, tools, and processes
  • Communicate clearly and kindly, even when things get tricky

Requirements

What you’ll need
  • Fluent in French and English (other languages are a plus!)
  • Prior experience in a support or customer-facing role
  • Proficient with Zendesk and JIRA
  • Tech-savvy and quick to pick up new tools
  • Great at juggling multiple tasks without dropping the ball
  • Strong communication skills—both spoken and written

Benefits

Comp & perks
  • Freelance contract, 5 days a week
  • Flexible work environment (100% remote job)
  • Be part of a growing, international team that values collaboration and initiative