Giftify

Customer Support

• Be the first point of contact for customer questions—via phone and email
• Provide thoughtful, friendly, and effective support with a problem-solving mindset
• Handle confidential information with care and professionalism
• Aim to resolve issues on the first interaction whenever possible
• Follow up on open inquiries to ensure timely resolution
• Stay up to date on new products, tools, and processes
• Communicate clearly and kindly, even when things get tricky

Customer Support Agent, FR/EN