Customer Success Manager

• Planejar e executar estratégias de CRM multicanais alinhadas aos objetivos de negócio, definindo hipóteses, critérios de segmentação e testes para otimização contínua.
• Elaborar briefings de comunicação para campanhas e jornadas, garantindo coerência com a estratégia e alinhamento com áreas criativas e de conteúdo.
• Desenvolver segmentações com lógicas, considerando valor, comportamento e ciclo de vida.
• Implementar campanhas e jornadas automatizadas na ferramenta de CRM, assegurando correta configuração e integração com demais sistemas.
• Monitorar e analisar resultados das ações, propondo recomendações para otimização de conteúdo, estratégia e performance geral.
• Garantir que todas as etapas envolvidas nas iniciativas/projetos de atuação sejam realizadas dentro do prazo e em alinhamento com os objetivos de negócio.
• Consolidar insights e aprendizados em relatórios estruturados, mantendo histórico para evolução das estratégias e melhoria contínua dos processos.
• Trabalhar em conjunto com times de Marketing, Produto e Comercial.

Analista de CRM II

• Management of the CRM platforms used by the frontline for customer service and conducting business;
• Management of projects and the maintenance/support backlog;
• Development and proposal of customer-focused business and technology strategies;
• Collaboration with frontline teams to evaluate improvements and enhancements to the CRM platforms.

CRM Platforms Coordinator

• Atuar como referência técnica da plataforma Insider e suas integrações.
• Projetar, configurar e sustentar jornadas omnichannel e campanhas de CRM.
• Construir e gerenciar segmentações e audiências utilizando recursos de CDP.
• Implementar e acompanhar testes A/B, personalizações e iniciativas de CRO.
• Apoiar integrações entre Insider, plataformas de dados, mídia, analytics e demais sistemas corporativos.
• Garantir a qualidade dos dados, monitoramento de processos e governança da plataforma.
• Atuar em parceria com times de negócio, tecnologia, dados e infraestrutura na evolução das soluções.
• Documentar processos, apoiar troubleshooting e propor melhorias contínuas.

Especialista de CRM – Produtos Digitais

• - Atendimento proativo aos clientes, com atuação em nossos produtos;
• - Responsável pelo engajamento de nossos usuários no uso dos produtos;
• - Responsável pela comunicação das novidades, atualizações de produtos, processos e de informações sobre a empresa no geral, aos clientes;
• - Responsável por identificar oportunidades de melhorias aos clientes referente ao uso de produtos;
• - Atuar continuamente nos processos de sustentação dos clientes;
• - Gerenciar carteira de clientes;
• - Garantir monitoramento preditivo de pré-churn;
• - Garantir a retenção da base de clientes.

Analista de Sucesso do Cliente, PL

• Develop and manage communication journeys and automation flows focused on acquisition and relationship building for enterprise customers.
• Create, maintain, and optimize the marketing and relationship email send calendar.
• Plan and execute A/B tests (essential!) to maximize open, click and conversion rates.
• Implement and optimize multichannel communications: email, chatbots, push, WhatsApp and in-app messages.
• Use data and metrics to generate send intelligence, identifying opportunities for continuous improvement.
• Analyze metrics and generate reports in HubSpot to track the impact of initiatives.
• Strategically segment contact databases to increase campaign relevance.
• Ensure consistency of Clicksign's tone of voice across all touchpoints.
• Collaborate with Marketing, Sales and Customer Success teams to align objectives and integrate strategies.

CRM Specialist

• Administer, maintain and evolve the Salesforce platform, focusing on Sales Cloud and/or Service Cloud;
• Configure and maintain custom objects, fields, record types, page layouts, validation rules, profiles, permission sets and sharing rules;
• Develop and optimize automations using Salesforce Flow;
• Build and improve sales funnels, commercial journeys and service workflows;
• Create and maintain reports, dashboards and operational and managerial KPIs;
• Participate in the implementation and enhancement of digital service channels, including Chatbots, WhatsApp, Omnichannel, Web Chat and Messaging;
• Configure queues, routing, distribution and prioritization of service requests;
• Work in partnership with business areas to gather requirements and implement improvements;
• Identify opportunities for automation, process optimization and operational efficiency gains;
• Ensure governance, organization and data quality within the CRM;
• Create and maintain functional and technical documentation for implemented solutions;
• Support training and provide user support for the platform, promoting greater adoption and efficient use of Salesforce.

CRM Administrator (Mid/Senior), Salesforce

• Manage a Key Account portfolio composed of some of Amcham Brasil’s largest member companies, ensuring retention, engagement and value generation;
• Develop strong relationships with executives and decision-makers, expanding Amcham’s reach and presence within member organizations;
• Lead strategic meetings with C-levels and executive leadership;
• Create and execute tailored success plans for each company in the portfolio, monitoring KPIs, opportunities and risks;
• Act consultatively to retain members, implementing prevention and churn recovery actions;
• Monitor targets, performance indicators and the portfolio health score, proposing actions to maximize results;
• Partner with internal teams to design solutions and experiences that meet members’ needs;
• Represent Amcham at events, committees, forums and strategic meetings, strengthening institutional relationships and the customer experience.

Senior Customer Success Analyst

• Conduct onboarding and monitor the client portfolio;
• Conduct alignment, progress, and project closure meetings;
• Serve as the primary point of contact between clients and operations;
• Monitor Customer Success metrics and prepare management reports;
• Identify opportunities for improvement and support the structuring of processes within the area;
• Ensure a consultative, high-quality experience throughout the entire customer journey.

Mid-level Customer Success Analyst

• Develop creative assets for digital media campaigns, including ads for Meta, Google, TikTok, display, paid social, and other performance channels.
• Create and adapt visual layouts for CRM, such as marketing emails, SMS, WhatsApp, push notifications, and automated communications throughout the customer journey.
• Develop key visuals and creative concepts for different formats, platforms, and campaign objectives (awareness, consideration, conversion, retention, or reactivation).
• Collaborate with Media, CRM, Performance, and Copywriting teams to align visual concepts, messaging, and KPIs.
• Design and refine assets for landing pages, product pages, and promotional materials as needed.
• Contribute creative input to seasonal campaigns, product launches, and brand activations.
• Ensure visual consistency, brand identity, and high aesthetic quality across all consumer touchpoints.
• Work with performance teams to analyze results and optimize creative assets over time.

Graphic Designer – Media & CRM

• Lead the planning and execution of CRM strategies focused on acquisition, engagement, and retention
• Design communication journeys and automated communication workflows focused on customer experience
• Analyze campaign performance and provide strategic recommendations
• Work with advanced segmentation and personalized communications
• Run tests and continuous optimization initiatives
• Collaborate with data, technology, creative, and business teams
• Support the development of processes, best practices, and CRM governance

Mid/Senior CRM Analyst, Advanced English

• Asegurar la gestión de recursos independientes, contratación, evaluación de los proveedores para que cumplan con los requerimientos necesarios y zona geográfica.
• Horario: lunes a viernes de 9 a 18 horas (1 hora de almuerzo)

Coordinador de Relaciones Comerciales – CRM

• Apoiar a análise de performance de campanhas e jornadas.
• Realizar segmentações e validações de base.
• Garantir qualidade na execução: testes, revisões e consistência dos disparos.
• Apoiar a organização do calendário de campanhas.
• Monitorar indicadores e gerar análises recorrentes.
• Identificar problemas em campanhas (queda de performance, erro de segmentação, etc.).
• Apoiar na documentação e disseminação de boas práticas de CRM.
• Trabalhar em conjunto com áreas de negócio, produto e dados.

Analista de CRM – Pleno

• Manage a strategic portfolio of clients with a focus on retention and growth.
• Lead onboarding and platform activation processes.
• Conduct regular check-ins to ensure client success.
• Identify churn risks and take proactive retention actions.
• Promote adoption of platform features and best management practices.
• Drive revenue expansion opportunities through upgrades and additional services.

Customer Support, Customer Success

• Operate, execute, and optimize relationship and communication journeys for leads and customers;
• Develop and implement multichannel communication journeys;
• Extract, manipulate, and segment databases in Salesforce Marketing Cloud;
• Implement and optimize marketing automation strategies;
• Monitor and analyze the performance of campaigns and automated journeys;
• Execute marketing campaigns targeting specific audience segments.

Marketing Analyst, CRM

• Translate campaign designs into operations orchestrated by AI agents that are highly personalized and scalable.
• Create agents for campaign design, execution, and optimization
• Build automated journeys based on events and customer behavior
• Reduce campaign creation time (briefing → execution)
• Implement personalization at scale

CRM Coordinator

• Record, follow up on, and assist customers across various channels
• Respond clearly, empathetically, and efficiently to requests
• Identify customer needs and escalate or route to the appropriate teams when necessary
• Participate in team meetings for alignment and information sharing
• Keep customer information updated in the system
• Maintain a high level of customer satisfaction by providing prompt and effective support

Customer Service Assistant, Customer Success

• Manage and create the monthly communication calendar to develop CRM communications
• Open briefs for the creation of CRM assets and promotional campaigns
• Create UTM parameters and prepare broadcast and journey briefs together with the CRM operations team
• Support analyses and recommendations based on weekly and monthly communication results
• Execute operational activities for WhatsApp communications

CRM Analyst

• Architecture and Strategy: Design and implement complex solutions in Sales Cloud and Service Cloud, ensuring scalability and alignment with manufacturing processes;
• Project Management: Lead implementations of new features, from gathering requirements with stakeholders to final deployment;
• Integrations: Manage and optimize integrations between Salesforce and legacy systems (ERP, WMS, e-commerce), ensuring end-to-end data flow;
• Mentorship and Technical Leadership: Serve as a reference for the support team and junior/mid-level analysts, defining best practices for governance and development;
• Advanced Automation: Create and maintain complex flows (Flow Builder), validations, and automations that reduce manual work for field and back-office teams;
• Data Intelligence: Develop executive dashboards and analytical reports that support the board's strategic decision-making.

Senior CRM Analyst III

• Develop relationships within assigned accounts across all lines of business;
• Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
• Monitor and support customer satisfaction, metrics, engagement, and retention across the customer portfolio using available tools, proposing improvement actions when necessary;
• Recommend and drive continuous improvement initiatives to enhance product adoption and the overall customer experience, interacting with and sharing insights with Clicksign’s Solutions and Product teams;
• Follow up on and record customer requests through the company's official communication channels;
• Drive adoption of our solutions and services by presenting best practices and designing actions that aim to achieve the customer’s desired outcomes;
• Manage the performance of high-complexity customers in the use of products and services, monitoring customer success criteria and anticipating potential issues;
• Create and present reports tracking the customer's key indicators when required.

Customer Success Analyst, People with Disabilities – PWD

• Execute administrative processes such as invoice corrections, creation and validation of contract addenda, and registering Wellhub as a vendor with our clients.
• Organize and update client information, materials and data.
• Support the review of materials, such as quarterly presentations, and organize basic data to support analyses and decision-making.
• Work with internal teams to gather information, align next steps, and keep stakeholders informed.
• Contribute to documenting processes and improvements that make the operation more organized, efficient, and scalable.
• Live the mission: inspire and empower others by prioritizing your own and your colleagues’ well-being. Create a supportive environment where everyone feels comfortable taking care of themselves and finding work–life balance.

See all jobs on JobTailor