Customer Success Analyst (Mid-level) – Partners

RD Station

Customer Success Analyst managing strategic partnerships for RD Station's solutions. Engaging with marketing agencies to maximize their growth and product usage.

Posted 7/24/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic partner relationships and driving product adoption in a SaaS environment, with a focus on financial negotiations and effective communication. Capable of identifying risks and opportunities to enhance revenue and client retention.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceFinancial NegotiationsStrategic Portfolio ManagementOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic ListeningClear GuidanceResilience in Problem-SolvingInfluential CommunicationAdaptability

Tools & Technologies

Service Cloud

Industry Keywords

Strategic AlignmentUsability MetricsRevenue ExpansionClient RetentionHigh-Value Relationships

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Ensure strategic coverage: maintain a high-value relationship with the partner base by conducting strategic alignment meetings with partners;
Manage adoption of RD products by partners, monitoring usability metrics and promoting full use of the available tools;
Identify risks and opportunities within client portfolios, focusing on revenue expansion and retention, and ensuring achievement of financial targets;
Lead strategic financial negotiations that add value to both the partner and our business;
Ensure efficient, high-quality communication with internal teams and partners via Service Cloud, phone, email, and video calls.

Requirements

What you’ll need

Experience as a Customer Success professional in a SaaS environment, especially managing strategic portfolios with a high volume of clients and/or partners;
Hands-on experience with complex financial negotiations;
Genuine interest in supporting our clients, demonstrating empathetic listening, clear guidance, and resilience in problem-solving;
Influential and adaptable communication tailored to different client profiles and internal stakeholders;
Strong organizational skills and the ability to prioritize tasks in a fast-paced, dynamic environment.

Benefits

Comp & perks

Holistic Well-being: We take care of the people driving progress. We promote the holistic well-being of each employee through initiatives and benefits that support self-care across five pillars: Emotional, Financial, Physical, Occupational, and Social.
Diversity and Belonging: Diversity is our strength. We actively promote inclusion and a sense of belonging, ensuring that TOTVS is a place where you can be your authentic self.