Junior Customer Success Consultant – Adoption

Simples Dental

Customer Success Consultant facilitating client training and improving engagement with dental software. Collaborating across teams to ensure a great customer experience.

Posted 7/20/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client training and communication, with a focus on customer experience enhancement and performance metric monitoring. Proficient in utilizing Google tools and CRM systems to support client engagement and solution proposals.

Highest-signal resume keywords

Client TrainingPerformance Metrics MonitoringGoogle Tools ProficiencyCRM FamiliarityVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics MonitoringBasic Sales KnowledgeBasic Customer Service KnowledgeClient Negotiation SkillsCRM Familiarity

Soft Skills

Organizational SkillsLogical ReasoningAdaptability In Communication

Tools & Technologies

Google DriveGoogle DocsGoogle SheetsPipedrive

Industry Keywords

Customer ExperienceClient EngagementTraining Improvement

About the role

Key responsibilities & impact

Conduct training sessions with clients, ensuring effective adoption of the system;
Adapt communication for different customer profiles to ensure full understanding;
Identify recurring questions and difficulties to propose improvements to training and processes;
Monitor indicators and metrics to ensure customer activation within the system;
Collaborate with other teams to improve the customer experience from the very beginning.

Requirements

What you’ll need

Experience with Google tools (e.g., Drive, Docs, Sheets);
Basic knowledge of sales and customer service;
Experience monitoring performance metrics;
Basic familiarity with CRM/relationship tools such as Pipedrive;
Basic client negotiation skills;
Willingness to engage with the client’s business and propose solutions;
Logical reasoning;
Organizational skills to manage workload;
Strong verbal and written communication.

Benefits

Comp & perks

Meal/food allowance of R$1,000 | iFood card — no deductions during vacation;
Home office allowance of R$150;
Wellz — mental health/psychotherapy | Free for employees;
Gympass — physical health/gym access | Extendable to dependents;
Guapeco — pet health plan;
English classes | Free for employees;
Unimed health plan | Co-payment required;
Coworking daily reimbursement | Available nationwide;
Enhanced parental leave (maternity and paternity);
Baby starter kit for expectant parents;
Partnership with Farmasesi | Only for Santa Catarina (SC);
Partnership with Sesi Education | Only for Santa Catarina (SC);
Birthday day off;
Laptop and monitor shipped to you;
R$2,000 voucher to purchase any additional equipment you need;
Team members across Brazil to further promote our culture of diversity!