Simples Dental

Sales Development Rep

• Lead and develop the SDR team;
• Define goals, training programs, and performance monitoring for sales representatives;
• Present pre-sales reports, revenues and expenses, and realistic forecasts to management;
• Provide metrics and KPIs to teams, leaders, and other stakeholders as needed;
• Develop onboarding for new hires and implement motivation and engagement initiatives;
• Drive growth and achieve pre-sales targets by successfully coordinating the pre-sales team;
• Coach and develop successors within your squads to enable hiring and retention of talent through continuous feedback;
• Guide the team on more complex solutions;
• Manage projects and delegate activities to the team;
• Seek innovations to improve processes;
• Create plans for your activities;
• Analyze team performance, results, and trends;
• Work in partnership with other teams at Simples Dental (Marketing, CSX, Product).

Commercial Coordinator, SDR

Customer Success Manager

• Maintain contact with Simples Dental customers through Google Meet, email, WhatsApp and phone, working with a focus on retention.
• Negotiate price adjustments and contract renewals according to internal policies, ensuring a balance between customer satisfaction and business sustainability.
• Execute a cadence of contacts to discuss new terms, understand customer needs and propose solutions that add value for both parties.
• Interact and collaborate with other areas (Support, Sales, Finance, Product, Development) to resolve customer needs.
• Provide human-centered service aligned with Simples Dental’s culture.
• Monitor and report key success indicators of negotiations, such as renewal rate and churn.

Customer Success Representative - Junior, Retention

• Maintain contact with Simples Dental clients through Google Meet, email, WhatsApp and phone, working in the Adoption stage with a focus on Retention;
• Negotiate price adjustments and contract renewals according to internal policies, ensuring a balance between customer satisfaction and business sustainability.
• Execute a cadence of contacts to discuss new terms, understand customer needs and propose solutions that add value for both parties.
• Interact and collaborate with other departments (Support, Sales, Finance, Product, Development) to address customer needs;
• Provide human-centered service aligned with Simples Dental's culture;
• Monitor and report key success metrics for negotiations, such as renewal rate and churn.

Customer Success, Júnior

Support Engineer

• Attend Simples Dental customers via email, chat, tickets, Meet and phone;
• Guide customers on using the platform and its features;
• Resolve known questions and issues following predefined flows, documentation and playbooks;
• Perform proper triage and categorization of tickets;
• Escalate requests when necessary, ensuring full context and information;
• Create and review FAQs and knowledge base articles;
• Share learnings and challenges in team meetings;
• Maintain a human-centered approach to support aligned with Simples Dental’s culture;
• Monitor your support metrics and pursue continuous improvement.

Commercial Coordinator, SDR

Customer Success Representative - Junior, Retention

Customer Success, Júnior

Support Analyst, Mid-level