Business Operations

• Commit Program to business considerations and delta work statement that facilitates delivering aircraft
• Lead dialog with Customer to acceptance of their aircraft
• Document the Program commitment for delivery schedule dates
• Support resolution of customer requests concerning configuration, logistic support, or other concerns
• Provide production status and risk/issue information to Sales and Contracts

Business Operations Specialist

• Establish and maintain enterprise process architecture and process governance standards.
• Develop and oversee a centralized process repository and ownership framework.
• Lead future-state operating model design initiatives across critical business functions.
• Partner with business leaders to identify opportunities for cross-functional optimization.
• Drive operational simplification and standardization efforts.
• Build long-term process management capabilities across the organization.

Director, Business Process Excellence

• Manage, facilitate and support day-to-day operations and meetings
• Deliver outcomes while working in a fast-paced, high visibility and dynamic environment
• Develop and coordinate metrics, presentations and content that will be shared with senior leaders and customers
• Identify risk and opportunity potential to develop mitigation plans
• Assist in the development and integration of projects, strategies, and processes to meet business goals
• Track actions to resolution and drive improvements for the business
• Manage, update, and improve operating tools (OneNote, SharePoint, File shares, Teams, Outlook, etc.)

Senior Business Operations Specialist

• track office requirements
• support business operations including standardization and modernization
• handle formal coordination of DoW correspondence and taskers
• manage recurring stakeholder meetings
• ensure efficient office operations
• work independently and with senior executives to manage multiple simultaneous efforts and maintain effective operations
• review documents for clarity and accuracy and produce concise, well-structured written materials to relay vital information through all tiers of organization
• innovate processes to enhance productivity and maintain deadlines
• provide expertise in efficiency, process improvement, and organizational redevelopment
• assist with project management and special assignments, including Congressional reports and requests for information
• organize, track, and coordinate multiple requirements simultaneously, reprioritizing based on understanding of client and stakeholder demands

Business Operations Analyst

• Develop comprehensive plans to develop, manufacture, qualify and integrate Payload Accommodations sub-systems.
• Coordinate with design engineers, procurement, procurement, operations, test engineers, production, and test engineering, to ensure all aspects of the build and test are driving to plan.
• Manage key program metrics (and associated reporting tools) in areas such as: budget, engineering schedules, equipment schedules, procurement schedules, build schedules, test schedules, program management status reports, and resource plans.
• Develop recovery strategies when non-conformances or other escapes are identified.
• Identify risk, document, communicate, develop mitigation plans and drive to an acceptable level.
• Communicate status, critical paths, challenges, and recommended solutions.
• Track budgets and manage the committed/ uncommitted forecast, variance and other financial metrics.
• Develop change assessments and find alternatives to mitigate budget increases.
• Deliver actionable insights on financial performance and opportunities to reduce costs without impacting performance.
• Develop and manage detailed schedules & trackers for all build and test activities.
• Coordinate progress with higher level IMS. Perform schedule baseline change control, collect, and track performance, conduct critical path and variance analyses.
• Provide regular updates to all team members on progress and risks to meet overall schedule.
• Collaborate with purchasing and supplier management to ensure on-time delivery of hardware (flight/ground) to Integration.
• Ensure resource and facility conflicts are resolved.

Senior Business Operations

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Provide oversight of actions related to operations, risk, and portfolio/financial management
• Ensure consistent follow through
• Build and maintain operational rhythms, including regular meetings, reporting, and performance metrics to ensure alignment and accountability across teams
• Prepare materials for executive meetings, including presentations, reports, and strategic documents
• Manage stakeholder relationships across the organization, ensuring effective communication and alignment on strategic priorities
• Foster a culture of collaboration and continuous improvement, encouraging team members to share ideas and best practices
• Demonstrate versatility and resilience in navigating challenges and adapting to changing business needs
• Demonstrate extremely high levels of attention to detail
• Produce high quality deliverables with minimal rework
• Respond well to fast-paced, feedback-rich environments

Lead Business Operations Project Management Specialist

• Provide timely, reactive support to address partner escalations within Salesforce’s ISV ecosystem
• Manage the case routing, prioritization, and escalations process for ISV support cases
• Deliver timely and clear communication to ISV partners on escalated case status
• Serve as the primary point of contact for high-complexity or high-risk ISV partner escalations
• Partner closely with internal teams to align on escalated cases
• Identify opportunities for process improvements within Salesforce’s scale operations
• Maintain accurate records of partner interactions, case details, and resolution steps

• partner authentically with FP&A and business unit leadership to monitor performance against financial and operational KPIs
• support ongoing review of cost structures, service delivery models, and productivity metrics
• develop a strong understanding of project‑level budgets and financial performance
• support cost planning and optimization initiatives
• define, track, and report key operational and financial metrics
• drive continuous improvement initiatives to enhance performance against KPIs
• develop and maintain dashboards and recurring reporting
• identify, lead, and support process improvement initiatives
• design and implement standardized, repeatable processes
• support and coordinate the implementation of time‑tracking processes
• lead the development of automated reporting and dashboards
• prepare materials for corporate operations reviews and provide ad hoc analysis and insights

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

• Own operations-related business processes end-to-end, define target-state workflows, and drive standardization, automation, and cross-functional consistency.
• Gather, refine, and translate business needs into clear requirements, while prioritizing work based on business value, dependencies, and program timelines.
• Maintain and manage the enhancement and transformation backlog as the business lead for operations workstreams.
• Support discovery and solution design through requirements definition, vendor evaluation, and participation in key planning activities.
• Serve as the primary liaison between business stakeholders and IT by facilitating workshops, driving alignment, and ensuring accountability for system outcomes.
• Drive user adoption and operational readiness through training, documentation, change management, and post-implementation feedback.
• Ensure operations processes produce accurate, reliable data and partner with data and integration resources to define requirements, support reporting, and advance governance.
• Perform other duties as assigned.

Business Systems Manager – Operations

• Own day-to-day NetSuite administration and operations, including managing both internal and external support staff.
• Identify and implement improvements to existing configurations, workflows, and module utilization
• Partner with stakeholders across Finance, Supply Chain, Operations, and IT to gather requirements, document functional specs, and deliver scalable ERP solutions.
• Lead end-to-end ERP migration and integration projects for acquired entities, including project planning, stakeholder communication, data migration, and post-go-live support.
• Administer and optimize connected financial systems including OneStream and Expensify
• Maintain SOX compliant controls, documentation, and audit trails across all managed systems

Senior Business Systems Manager

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Oversee all administrative tasks for the Center
• Serve as the main point of contact for professional partners
• Manage the Center's budget and grants
• Draft and manage contracts for independent contractors
• Monitor and cultivate strong relationships with donors
• Hire, onboard, and offboard personnel
• Supervise student workers
• Facilitate all-team meetings and team-building activities
• Draft content for and distribute mass communications

Business Operations Manager

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

• Own ERP-related business processes end-to-end, define target-state workflows, and drive standardization, automation, and cross-functional consistency.
• Gather, refine, and translate business needs into clear requirements, while prioritizing work based on business value, dependencies, and program timelines.
• Maintain and manage the ERP enhancement and transformation backlog as the business lead for ERP workstreams.
• Support discovery and solution design through requirements definition, vendor evaluation, and participation in key planning activities.
• Serve as the primary liaison between business stakeholders and IT by facilitating workshops, driving alignment, and ensuring accountability for system outcomes.
• Drive user adoption and operational readiness through training, documentation, change management, and post-implementation feedback.
• Ensure ERP processes produce accurate, reliable data and partner with data/integration resources to define requirements, support reporting, and advance governance.

Business Systems Manager – ERP

• Partner closely with the Chief Revenue Officer to drive operational excellence across the commercial organization
• Establish and manage the operating cadence for the CRO organization (forecasting, pipeline reviews, QBRs, metrics tracking)
• Own Salesforce as the operational backbone of the commercial organization, driving data integrity, pipeline visibility, forecasting accuracy, and scalable reporting
• Build and scale core business operations infrastructure, including forecasting models, pipeline management, and performance dashboards
• Drive cross-functional alignment between Business Development, Programs, Finance, and Operations to support revenue growth and program execution
• Own and refine revenue forecasting, pipeline health, and reporting, ensuring accuracy and visibility for executive leadership
• Lead strategic planning and execution for the CRO organization, including annual planning and target setting
• Identify and implement process improvements to increase efficiency, consistency, and scalability across the commercial function
• Support deal execution by partnering on pricing strategy, deal structuring, and approvals as needed
• Build executive-level materials and insights to support decision-making, Board discussions, and investor updates
• Act as a connective layer across teams, ensuring clear communication, accountability, and follow-through on key initiatives

Director, Business Operations

• Assist in the development and integration of programs, plans, strategies, and processes to achieve business objectives within GREF
• Collaborate, coordinate, and analyze data to validate results and ensure alignment between facilities and business priorities
• Coordinate commitments and communications with internal and external stakeholders to support strategic initiatives
• Identify risks and opportunities, developing mitigation plans to address potential challenges
• Engage with leadership to obtain approvals and provide updates on project status and key initiatives
• Collect, organize, and manage data in accordance with established processes to maintain visibility on program status, commitments, and compliance
• Ensure timely follow-up and resolution of issues impacting facilities operations
• Build and maintain strong relationships with customers, stakeholders, peers, and partners to foster collaboration and support business goals
• Support emergent program requirements and ongoing business management activities
• Leverage knowledge of facilities and business operations to solve problems and coordinate cross-functional efforts

Business Operations Specialist – Experienced/Senior

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Act as project manager for the full lifecycle of New Glenn and Strategy & Business Operations goals, from annual goal definition through in-year tracking and closeout
• Take ownership of goal development processes and memo development
• Facilitate cross functional alignment on goals and key results, ensuring they are measurable, realistic, and clearly cascaded to relevant teams
• Maintain clear, up to date status for all New Glenn and SBO goals, including risks, mitigations, and dependencies, and provide regular status updates to the leadership team
• Provide guidance and support to goal owners on planning, sequencing, and executing work against goals; help them address blockers and adjust plans as needed
• Manage goal inputs and content for leadership forums
• Own and be accountable for SBO offsite planning and execution
• Plan, coordinate, and execute a minimum of two SBO leadership offsites per year to set, refine, and align on program goals and priorities
• Own planning and execution of New Glenn All Staff meetings, including agenda development, presenter coordination and input management, deck development, Teams Live setup, logistics (room and AV coordination), and Q&A moderation support
• Manage emergent scope and special projects as needed
• Serve as Finance liaison for New Glenn/SBO, staffing bi-weekly SBO/Finance meetings and Monthly Business Reviews (MBR)
• Facilitate cross-functional communication and alignment across program teams
• Manage registration, logistics, and execution of the semi-annual New Glenn program orientation event called Camp New Glenn
• Facilitate Camp New Glenn sessions
• Evolve the Camp New Glenn program, cadence, and content to align with current organizational needs and priorities
• Manage updates to the New Glenn employee handbook, pursuing opportunities for AI to evolve the handbook model and enable up-to-date guidance for new and existing team members

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