Business Operations Specialist – DOT FTA, PRISM

Grey Consulting

Business Operations Specialist providing support services for Federal Transit Administration's PRISM system while ensuring compliance with procurement reporting requirements. The role involves user support, system administration, and data reporting.

Posted 6/23/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Delphi

About the role

Key responsibilities & impact

provide contract writing system support services that result in the following outcomes: timely and accurate system administration of FTA’s PRISM contract writing system, including user access setup, routing configuration, license management, and system updates in coordination with the ESC Help Desk.
effective Tier 1 user support for PRISM-related issues, ensuring that FTA staff and acquisition personnel receive timely resolution and assistance before issues are escalated to ESC via the CSP.
high-quality training and onboarding for new PRISM users and stakeholders, including delivery of new-hire, refresher, and targeted training aligned with FTA acquisition processes.
comprehensive acquisition data reporting and support, including the creation and distribution of recurring and ad hoc reports using PRISM and Delphi data to support internal tracking, compliance, and transparency requirements.
maintained accuracy and integrity of acquisition records, including support for monthly FPDS reconciliation and consistent documentation of processes and outputs.

Requirements

What you’ll need

Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or higher degree, with at least 5 years of relevant experience and knowledge.
Experience with data tracking and reporting tools, and/ or contract reporting processes
Experience supporting program management functions in a technical or operational environment
Experience working with multidisciplinary teams in support of complex programs
Possess excellent ability to communicate orally and in writing to effectively assist customers
Experience preparing reports for dissemination to internal and external stakeholders
Familiarity with the following tools and technologies: Microsoft Office Suite (Word, PowerPoint, Excel), and Google Suite (Docs, Sheets, Slides, Drive)

Benefits

Comp & perks

comprehensive medical
dental
401k with a guaranteed match

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract writingsystem administrationuser access setuprouting configurationlicense managementdata trackingreportingFPDS reconciliationacquisition data reportingcompliance

Soft Skills

communicationcustomer assistancetrainingonboardingteam collaborationproblem-solvingattention to detailorganizational skillsstakeholder engagementtechnical support