Manager, Technology Business Operations

Ziply Fiber

Manager overseeing Technology Business Operations for Ziply Fiber, a telecommunications provider. Directing operational processes to improve efficiency and reduce costs across technology functions.

Posted 6/19/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $120,800 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Own and continuously improve purchase approval workflows for technology spend, including capital, subscriptions, circuits, and vendor services.
Establish clear intake, review, approval, and execution processes that are easy to follow and consistently applied.
Ensure compliance with internal financial, procurement, and contract governance standards.
Maintain documentation, controls, and audit-ready records related to purchase approvals, vendor agreements, software renewals, and circuit inventories.
Lead ongoing software portfolio rationalization, ensuring tools are purposeful, non‑duplicative, and actively managed.
Partner with technology, finance, and procurement teams to evaluate renewals, expansions, retirements, and contract obligations, ensuring timely decisions and cost-effective outcomes.
Manage vendor engagement processes, including approvals, contract alignment, and issue resolution.
Own circuit inventory management, including tracking, grooming, lifecycle management, and disconnects.
Ensure accuracy and accountability for active circuits, vendors, and associated costs.
Coordinate with vendors and internal teams to resolve discrepancies, billing issues, and service changes.
Manage the operational execution of technology budgets, including capital and operating spend.
Oversee purchase requests, approvals, invoice processing, and CAF/SOW workflows.
Ensure financial activities move efficiently from request through payment without bottlenecks.
Serve as a key operational partner to Technology Leadership, Finance, Procurement, and related stakeholders, translating business needs into scalable processes and disciplined execution.
Translate strategic plans into repeatable, executable processes.
Identify gaps, inefficiencies, and risks in existing workflows and drive practical solutions.
Lead, coach, and develop team members responsible for subscriptions, circuits, capital tracking, vendor operations, and related business processes.
Set clear expectations, priorities, and operating rhythms.
Ensure consistent execution across all owned processes.
Measurable cost reduction across all budget categories.
Approval and purchase workflows are timely, predictable, and well understood.
Software and circuit portfolios are current, intentional, and actively managed.
Vendor and invoice issues are resolved quickly with minimal escalation.
Technology leaders spend less time navigating process and more time on delivery.

Requirements

What you’ll need

High school diploma or GED.
Bachelor’s degree in Finance, Business, Information Systems, Technology Management, or a related field; or equivalent combination of education and relevant experience.
Minimum of five (5) years of experience in technology business operations, financial operations, vendor management, procurement operations, IT asset management, or similar function.
Minimum of two (2) years of people leadership experience with the proven ability to drive consistency and accountability.
Experience managing budgets, purchase requests, invoice workflows, and operational processes in a technology or IT environment.
Experience working cross-functionally with Finance, Procurement, Vendor Management, and Technology teams.
Strong experience in process improvement, workflow design, and operational governance.
Familiarity with software licensing, vendor contracts, circuits, and capital vs. operating costs.
Highly organized, detail‑oriented, and comfortable owning complex operational processes.

Benefits

Comp & perks

Medical
dental
vision
401k
flexible spending account
paid sick leave and paid time off
parental leave
quarterly performance bonus
training
career growth and education reimbursement programs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementpurchase request managementinvoice processingoperational processesvendor managementIT asset managementprocess improvementworkflow designfinancial operationscontract governance

Soft Skills

leadershiporganizational skillsattention to detailproblem-solvingcommunicationcollaborationaccountabilitystrategic planningcoachingprioritization

Certifications

Bachelor’s degreeHigh school diploma or GED