Ziply Fiber

Software Engineer

• Management and motivation of all members of the Voice Engineering & Operations team
• Responsible for the Voice VoIP &TDM Networks, including Voice Mail system, and ensuring optimization for:
• o least cost routing, capacity, reliability & software updates
• Planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches
• Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
• Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately:
• o E911 & NG911
• Voice Mail
• Operator Services & Directory assistance
• Stir/Shaken & Robo Call mitigation
• SS7 network
• LERG Updates along with its associated translation changes
• CALEA
• Tracebacks
• Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
• Management of all Voice Engineering & Operations vendors related to the day-to-day “care & feeding” of the Voice network
• Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence
• Oversee Voice network capital budget process & planning within Engineering
• Mentor, coach, review performance & develop team members to pursue their management or technical career track
• Performs other duties as required to support the business and evolving organization.

Director, Voice Engineering – Operations

Account Manager

• Generate sales in multi-family (MDU) properties in assigned region; increase awareness and penetration
• Network with MDU property managers, assistant managers, leasing agents, and other property staff
• Drive creative sales strategies and host community events within MDU properties to sign customers up for Ziply Fiber services
• Make regular property visits to all MDUs in assigned region and document key learnings
• Participate in e-learning, classroom sales training, and associated curriculum with Sales Trainer
• Meet and exceed monthly sales performance expectations and annual commission targets
• Collaborate with Marketing team on offer strategy, communication, and collateral creation and distribution
• Perform financial responsibilities including operational expense tracking, processing mileage reimbursements, and logging event expenses
• Monitor industry developments and apply critical thinking for strategic and customer impact analysis
• Drive on behalf of the company within a specific region; operate motor vehicle safely