Ziply Fiber

Program Manager

• Lead delivery of complex telecom and network technology programs, overseeing multiple related projects within the assigned domain.
• Coordinate project managers and cross-functional teams including network engineering, IT, operations, vendors, and business stakeholders.
• Employee may manage and oversee contractors or external project leads executing projects within the program, ensuring alignment to program goals, timelines, and delivery standards.
• Develop and maintain integrated project plans, including scope, schedules, dependencies, and sequencing across projects.
• Establish and manage program governance, ensuring consistent delivery standards and cadence across all program projects.
• Manage program and project-level risks, issues, and dependencies, driving timely mitigation and escalation when necessary.
• Optimize resource allocation and capacity planning across program workstreams.
• Monitor program and project-level financial performance, including budgets, forecasts, and funding alignment.
• Ensure clear communication of program status, timelines, impacts, and risks to leadership and stakeholders.
• Ensure programs meet operational readiness requirements and support transition to production and field teams.
• Align program outcomes to strategic goals and ensure benefits realization is tracked and reported.

Program Manager – Technology

Manager

• Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services.
• Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills.
• Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing.
• Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections.
• Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience.
• Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans.
• Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy.
• Partner with Finance/Accounting on billing compliance, audit support, and operational impacts (including OpEx/CapEx considerations where applicable).
• Ensure payment security and regulatory compliance (including PCI scope coordination, evidence collection, and remediation in partnership with Security and vendors).
• Lead incident response and problem management for billing/payment defects and customer escalations; produce high-quality RCAs and drive preventive fixes.
• Define and execute an AI-first modernization roadmap to automate exception handling, improve end-to-end integrity, and unify billing engines and payment gateways into a scalable target architecture.
• Act as the cross-functional owner for billing and payments across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting clear priorities and governance cadence.

Senior Manager, Billing & Payments

Security Engineer

• Design, lead, and implement robust cybersecurity strategies that protect the organization's digital assets
• Lead, supervise, and mentor a team of cybersecurity analysts and engineers
• Develop, implement, and maintain security policies, standards, and guidelines
• Create and manage the cybersecurity budget
• Lead periodic organization-wide risk assessments, vulnerability scans, and threat analyses
• Establish and regularly update an Incident Response Plan (IRP)
• Manage SOC activities, ensuring 24/7 monitoring, detection, and response capabilities

Manager, Cyber Security

QA Automation Engineer

• The Network Automation Engineer will be responsible for planning, designing, developing, and implementing Network Automation.
• This role will manage how we can expedite, consistently support, and unify our networks from an automation perspective.
• This scope will include writing and optimizing provisioning workflows and automating routine tasks, such as service delivery automation, and developing applications to facilitate and manage Network Automation.

Network Automation Engineer

Director

• Define and execute the network expansion roadmap aligned with business objectives, market demand, and revenue targets.
• Lead market entry, density expansion, and network infrastructure build programs across fiber, transport, access, and IP networks.
• Translate strategic objectives into executable expansion plans with clear milestones and deliverables.
• Build and scale a high-performing network expansion team as organizational needs grow, including defining roles, hiring, and developing future direct reports.
• Partner closely with Engineering, Construction, Operations, Sales, and Finance to deliver expansion initiatives end to end.
• Coordinate dependencies and handoffs across teams to ensure seamless execution from planning through activation.
• Provide clear leadership and decision-making across complex, multi-workstream programs.
• Own expansion business cases, capital planning, and investment prioritization to ensure efficient use of capital.
• Manage vendors, contractors, and strategic partners supporting network builds.
• Track budgets, forecast capital spend, and ensure cost-effective delivery of expansion initiatives.
• Establish and monitor key performance indicators, delivery milestones, schedules, and financial metrics.
• Identify risks, constraints, and dependencies across expansion programs and implement mitigation strategies.
• Ensure all expansion activities meet service quality, operational readiness, and regulatory requirements.

Program Manager – Technology

Senior Manager, Billing & Payments

Manager, Cyber Security

Network Automation Engineer

Director, Network Expansion