Ziply Fiber

Data Engineer

• Own and optimize scheduled workflows, including dependency management, resource controls, and alerting (AutoSys used heavily).
• Participate in an on-call rotation and respond to production pipeline failures; troubleshoot, restore service, and drive root cause fixes to prevent recurrence.
• Build and maintain validation checks and reconciliation controls to ensure data integrity across critical datasets.
• Support SOX (Sarbanes-Oxley) readiness by designing, documenting, and evidencing controls over financial and billing data pipelines, and partnering with internal audit and the third-party assessor on testing and remediation.
• Maintain and enhance existing production data pipelines for ingestion, transformation, and storage of large datasets; implement pragmatic modernization where it reduces operational risk.
• Troubleshoot and resolve data pipeline and ETL failures, implementing robust monitoring and alerting systems.
• Automate manual run steps and harden workflows to reduce paging/noise and improve recovery time.
• Optimize data models for analytics and business intelligence reporting.
• Build and maintain data infrastructure, ensuring performance, reliability, and scalability.
• Implement best practices for data governance, security, and compliance.
• Work with structured and unstructured data, integrating data from various sources including databases, APIs, and streaming platforms.
• Collaborate with data analysts, data scientists, and business stakeholders to understand data needs and design appropriate solutions.
• Mentor and train junior engineers, fostering a culture of learning and innovation.
• Develop and maintain documentation for data engineering processes and workflows.

Senior Data Engineer

Database Administrator

• Ensure database security and authentication.
• Design and implement least privilege and encryption on all databases.
• Develop and enforce database documentation standards.
• Manage and implement database replication and high availability.
• Maintain and improve existing backup and data recovery environment.
• Develop and maintain disaster recovery plans and participate in regular testing.
• Install and Upgrade database environment.
• Manage database migrations between systems, versions, or platforms.
• Query and database tuning.
• Database resource management and reporting.
• Perform Root Cause Analysis on database incidents and provide preventative solutions.
• Monitor database performance metrics and resolve issues proactively.
• Collaborate with teams to optimize queries.
• Perform on call rotation.
• Maintain and develop various database scripts and tools to facilitate automation process.
• Automate routine database maintenance tasks to improve efficiency.
• Evaluate database requests for implementation.
• Provide status reports and submit them to management.
• Provide training and mentorship to others.
• Performs other duties as required to support the business and evolving organization.

Senior Database Administrator

Engineer

• Provide support for SIP and TDM based soft switch translations, facilities and features on the Metaswitch Call Agent and Media Gateways, Enhanced Application Servers, and SBCs.
• Maintaining and updating LERG daily.
• Extensive experience supporting central office switching and softswitch platforms, including legacy TDM systems (e.g., Nortel DMS-100, Lucent 5ESS) and modern VoIP/SIP infrastructures.
• Deep expertise in SS7, SIP, PRI, media gateways, and session border controllers, including trunk provisioning, call routing, E911, and inter-carrier interconnects.
• Proven ability to troubleshoot end-to-end voice issues across TDM and IP transport layers, ensuring high availability in geographically redundant central office environments.
• Support Product Engineering with systems architecture planning, system implementation guidelines, and engineering guidelines.
• Perform lab testing, design, and architecture work.
• Architect new VoIP products and features.
• Coordinate with vendors, analyze appropriate product offering and develop new products and services for network.
• Test and approval of new product sets.
• Provide technical assistance and support to other Service Management teams.
• Assist management with all high priority projects and prepare technical presentations.
• Provide off-hours, on-call, and weekend coverage as required.
• Performs other duties as required to support the business and evolving organization.

Principal VOIP Engineer, Metaswitch Platform Experience

Business Operations

• Own and continuously improve purchase approval workflows for technology spend, including capital, subscriptions, circuits, and vendor services.
• Establish clear intake, review, approval, and execution processes that are easy to follow and consistently applied.
• Ensure compliance with internal financial, procurement, and contract governance standards.
• Maintain documentation, controls, and audit-ready records related to purchase approvals, vendor agreements, software renewals, and circuit inventories.
• Lead ongoing software portfolio rationalization, ensuring tools are purposeful, non‑duplicative, and actively managed.
• Partner with technology, finance, and procurement teams to evaluate renewals, expansions, retirements, and contract obligations, ensuring timely decisions and cost-effective outcomes.
• Manage vendor engagement processes, including approvals, contract alignment, and issue resolution.
• Own circuit inventory management, including tracking, grooming, lifecycle management, and disconnects.
• Ensure accuracy and accountability for active circuits, vendors, and associated costs.
• Coordinate with vendors and internal teams to resolve discrepancies, billing issues, and service changes.
• Manage the operational execution of technology budgets, including capital and operating spend.
• Oversee purchase requests, approvals, invoice processing, and CAF/SOW workflows.
• Ensure financial activities move efficiently from request through payment without bottlenecks.
• Serve as a key operational partner to Technology Leadership, Finance, Procurement, and related stakeholders, translating business needs into scalable processes and disciplined execution.
• Translate strategic plans into repeatable, executable processes.
• Identify gaps, inefficiencies, and risks in existing workflows and drive practical solutions.
• Lead, coach, and develop team members responsible for subscriptions, circuits, capital tracking, vendor operations, and related business processes.
• Set clear expectations, priorities, and operating rhythms.
• Ensure consistent execution across all owned processes.
• Measurable cost reduction across all budget categories.
• Approval and purchase workflows are timely, predictable, and well understood.
• Software and circuit portfolios are current, intentional, and actively managed.
• Vendor and invoice issues are resolved quickly with minimal escalation.
• Technology leaders spend less time navigating process and more time on delivery.

Manager, Technology Business Operations

Systems Engineer

• Lead the design and implementation of complex automation and infrastructure solutions
• Serve as a technical subject matter expert and provide technical guidance across teams
• Mentor and support the development of other engineers through coaching, code reviews, and knowledge sharing
• Conduct technical research and maintain viable knowledge of technology trends, new software, and best practices
• Provide training to other network domain teams for the adoption of automation capabilities
• Contributes to the development of custom code to integrate platform components, fill tooling gaps and solve potentially unique situations
• Perform development, testing, implementation, and review of complex automation solutions related to provisioning, monitoring, and configuring a network and infrastructure environment
• Employ modern CI/CD pipelines using DevOps tooling
• Automating operational reports e.g., SLA reporting, utilization statistics, and network forecasting
• Establishing system/data integrations to enhance existing or establish new processes
• Drive standards, best practices, and architectural decisions for systems infrastructure and automation
• Provide peer review and guidance on code and perform quality assurance tasks
• Responsible for creation of and contribution to; processes, standards, technical documentation, and design diagrams
• Write and maintain technical standards and documentation
• Able to work closely with InfoSec team to address security and vulnerability related issues
• Must be available to work regular business hours Pacific Standard Time
• Must also be available to work on-call, evenings and weekends as needed

Senior Data Engineer

Senior Database Administrator

Principal VOIP Engineer, Metaswitch Platform Experience

Manager, Technology Business Operations

Senior Systems Engineer