Business Operations

• Support and execute Business Process Optimization functions, including project coordination, business process mapping and review, product backlog management, and business intelligence/data governance initiatives.
• Facilitate implementation of process or technology improvement opportunities by managing BPO projects.
• Collaborate with business partners to identify, document and develop requirements on new backlog tasks for existing software applications.
• Participate in roadmap development.
• Collaborate with Field Operations teams to understand daily processes, pain points, system needs, and opportunities to improve work execution, communication, reporting, and decision-making.
• Evaluate Field Operations workflows and technology solutions to identify standardization opportunities, reduce manual effort, and improve data quality.
• Develop strong working relationships with business partners, IT stakeholders, consultants and vendors.

Business Process Professional II

• Manage end-to-end onboarding and offboarding processes using automated workflows and Smartsheet, including provisioning and revoking access to account technologies, coordinating welcome communications, and maintaining comprehensive process documentation
• Administer SharePoint sites across multiple levels including content updates, site architecture, page creation, permissions management, and ongoing maintenance to ensure optimal functionality and user experience
• Create, edit, and manage Smartsheet forms, workflows, and automation including setting up notification systems, configuring access permissions, and building solutions that anticipate downstream operational needs
• Provide ad hoc administrative support to the Account Senior Leadership Team including calendar coordination, meeting scheduling, travel coordination, and logistical planning
• Facilitate in-person meeting logistics including reserving meeting spaces, coordinating catering, and providing recommendations for hotels, restaurants, and team activities
• Coordinate and execute special account initiatives and engagement activities, including volunteer opportunities and team-building events, ensuring seamless execution across a distributed workforce
• Support client-led functions by coordinating information requests and ensuring timely, accurate responses to stakeholder needs
• Maintain organizational charts using Organimi, ensuring accuracy and timely updates that reflect team changes across 500+ employees
• Anticipate leadership needs and take initiative to address them proactively, exercising sound judgment when handling sensitive information and maintaining strict confidentiality

Business Operations Administrator

• Oversee initiatives across all Finance & Tax and Forms business areas within the BU
• Guide initiatives to enhance company profitability and efficiencies
• Act as the principle liaison to the entire organization to facilitate timely execution of tasks and transformative actions to optimize operations while minimizing risk
• Assist the BU in the development of operations processes & strategy, hiring, customer engagement, and execution of special projects as needed
• Partner with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth
• Implement objectives that reflect the company’s business goals and identify opportunities for process improvement
• Maintain a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc.
• Facilitate successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch
• Drive continuous process improvement across sales and revenue functions
• Lead a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders
• Work closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success
• Align reporting, training, and incentive programs with performance management priorities
• Perform other duties as assigned

Director – Business Operations

• provides strategic and operational leadership for the programs, business systems, and shared functions that support the Patient Access Center
• oversees operational programs such as workforce management, training and quality, business systems optimization, and process improvement initiatives that enhance access, team performance, and the patient/family experience
• partners with internal teams, clinical and operational leaders, IT, and analytics to ensure that shared services programs operate effectively and align with organizational goals

Patient Access Center Business Ops Manager

• Serve as a strategic advisor to the Vice President for Finance & Administration
• Conduct comprehensive reviews of business processes to identify inefficiencies and improve operational processes
• Collaborate with IT to implement workflow automation and enterprise solutions
• Develop performance metrics and implement change management strategies

Director of Business Process Improvement

• Conduct reviews of business processes and improve efficiency
• Develop process maps and performance metrics
• Collaborate with IT on workflow automation

• Drive strategic business operations for the Platform Engineering organization by translating executive priorities into scalable operating models
• Lead financial and workforce planning initiatives including budget forecasting, vendor optimization, headcount management, and operational planning
• Partner across Engineering, Product, Finance, HR, Procurement, Legal, and executive leadership to identify operational gaps, streamline processes, and deliver transformational initiatives
• Build executive-ready reporting, dashboards, and business insights using tools such as Excel, Tableau, and PowerPoint
• Shape the future of Platform Engineering operations by bringing structure to complex environments, influencing senior leaders, and driving high-impact programs

Senior Staff Business Operations Manager

• Implement Thermo Fisher Scientific's Continuous Improvement Business System across the organization
• Guide strategic change, cultivate operational excellence, and develop a culture of continuous improvement to achieve business goals
• Establish multi-year strategic roadmaps, guide process improvement initiatives, and support teams in lean methodologies
• Collaborate with business leaders to identify transformational opportunities, develop and execute improvement strategies, and build sustainable processes that enhance operational efficiency
• Guide the PPI Steering Committee, manage an active pipeline of improvement projects, and facilitate adoption of lean management systems including tiered daily management, Gemba walks, and leader standard work
• Coach and build capability at all levels, helping teams increase autonomy and facilitate positive change

Director, Business Transformation, Continuous Improvement, Business Systems

• Collect, analyze, and interpret complex data sets using advanced statistical techniques to support decision-making and operational efficiency.
• Develop and maintain data management processes and tools to ensure data integrity and accessibility.
• Collaborate with business units to identify operational challenges and implement data-driven solutions.
• Monitor and report on key performance indicators (KPIs) related to data quality and operational effectiveness.
• Support automation initiatives to streamline data workflows and reduce manual effort.
• Ensure compliance with data governance policies and standards.
• Assist in the preparation of reports and presentations for leadership and stakeholders.
• Participate in cross-functional projects to enhance operational capabilities and data utilization.
• Work with Data Custodians/Stewards and other roles to improve data quality, accessibility, and value for the organization.

Business Operations Manager

• Develop and support high-quality content for workshops, skill practices, meetings, conferences, and video-based learning experiences
• Provide oversight of program execution by coordinating deliverables, managing milestones, and ensuring work is completed accurately and on time
• Identify, manage, and track legal, risk, and compliance approvals
• Oversee the team’s document management processes
• Assist in the planning and execution of strategic programs and initiatives
• Collaborate and consult with team leaders and business partners to develop and implement project plans, policies, procedures, and execution strategies
• Serve as a key point of coordination by managing timelines and educating partners on milestones and expectations
• Build strong working relationships with cross-functional partners to support the successful implementation of programs, services, and initiatives

Senior Business Execution Consultant – BBLI Development & Operations

• Serve as the primary Operational Organization representative during technology incidents and operational disruptions
• Partner with the Incident Management Problem Manager as the business liaison when operational issues require an operational response
• Triage and prioritize operational issues based on client impact, business risk, and regulatory considerations
• Provide real-time status updates to business stakeholders and leadership during active incidents
• Escalate critical issues to appropriate stakeholders with clear business context and impact analysis
• Ensure business priorities and client considerations are represented in the team's incident management processes
• Contribute clearing and custody domain expertise (settlements, corporate actions, margin, trade processing, regulatory requirements) to the Incident Management’s team-led postmortem analysis sessions
• Participate as a business subject matter expert in cross-functional Postmortem Analysis sessions facilitated by the Incident Management Problem Manager
• Provide operational context and business impact assessment to inform root cause identification and corrective action planning
• Collaborate with the incident management team to ensure recommended corrective actions address business-side operational concerns
• Assist in validating that implemented solutions effectively resolve business operational issues
• Partner with the incident management team to ensure Operational Organization teams understand and implement process improvements identified through formal postmortem analysis
• Collaborate on plan to engage clients as needed
• Document operational processes, known issues, and workarounds specific to clearing and custody business operations
• Build knowledge base articles to support Operational Organization teams
• Maintain up-to-date process documentation and workflow diagrams for key Customer Organization operational areas
• Collaborate with training teams to ensure operational staff are equipped with current processes and best practices
• Create operational reference materials that can be leveraged during incident response
• Communicate proactively with Account Management, Relationship Management, and Client Services teams when operational issues impact client experience
• Coordinate with Operations, Compliance, and other Customer Organization teams during multi-faceted operational incidents
• Build strong relationships with Incident management, Technology, Product, and Compliance teams to enable effective collaboration during incidents
• Facilitate information flow between technical teams and business stakeholders, ensuring clear communication in both directions
• Prepare business-focused incident summaries and impact reports for Customer Organization leadership

Business Operations Liaison – Incident Management

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• Communicates team progress.
• Performs cost and benefit analyses.

Business Process Improvement Manager – Operational Excellence

• The Business Process Leader, Reporting leads and coordinates end-to-end business process activities to deliver accurate, timely, and widely adopted reporting across MMA.
• Collaborates closely with the Business Process team, Data Insights & Reporting Center of Excellence (COE), and national and regional stakeholders to translate reporting requirements into effective, technology-driven processes aligned with client services workflows and the agency management system.
• Accountable for managing reporting intake and incident triage, maintaining clear and authoritative documentation, and driving continuous process improvements.
• Ensures consistent data interpretation, operational efficiency, and strong user adoption throughout the organization.
• Engages cross-functional teams (operations, finance, IT, sales, client services, etc.) to map current state, design future workflows, and produce requirements and acceptance criteria.
• Manages in‑flight work and program status for active reporting requests and enhancements; tracks progress, coordinates dependencies, identify and escalates blockers, and ensures timely handoffs to delivery teams.
• Communicates status, risks and recommendations clearly and professionally to stakeholders at all levels.

Business Process Leader, Reporting

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• Serve as single point of contact for CRO technology and AI-related requests, quickly understanding intent at a high level and translating it into clear, actionable scope.
• Stitch together the broader portfolio of technology and AI support requests into a coherent, prioritized view.
• Support curation of business cases with defensible ROI tied to cost reduction, cost avoidance, or revenue growth, grounded in methodology rather than assumption.
• Tie portfolio priorities back to GTM strategy, ensuring the work being resourced is the work that matters most.
• Support process optimization work directly where extra capacity is needed across the team.
• Recommend how incoming requests should be triaged, whether through AI optimization, process optimization, or tool optimization, and help focus the portfolio on the highest-value requests.
• Track all CRO requests across the prioritization and delivery pipeline, and communicate status clearly to executives and senior stakeholders.
• Act as strategic advisor to the Senior Director of GTM AI Transformation and Director of Business Process Excellence on sequencing and prioritization.
• Keep delivery on track and at pace across teams, surfacing risks and unblocking dependencies before they stall progress.

Business Process Integrator – AI

• Support strategic customer accounts across North America and Europe
• Drive operational excellence, customer satisfaction, and revenue assurance
• Own customer demand planning activities and delivery alignment
• Identify, assess, and mitigate operational and revenue-related risks
• Lead cross-functional projects and initiatives to improve customer experience and operational effectiveness
• Analyze customer and operational data to identify trends and risks

Customer Business Operations Specialist IV

• Support customer demand planning and delivery management activities for assigned customer accounts
• Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments
• Monitor customer demand changes, forecast updates, and operational impacts
• Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners
• Assist in evaluating business impacts and implementing approved mitigation plans
• Support execution of customer agreements, enhanced terms, and entitlement-related activities
• Work collaboratively with cross-functional teams to support achievement of customer and business objectives
• Gather, analyze, and maintain customer and operational data to support decision-making

Customer Business Operations Specialist III

• Design and implement new business processes
• Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints
• Lead Process Discovery and Design workshops
• Ensure that all process designs align with and complies with the overall business goals and policies
• Support Process Analyst/Designer with performance measurement and reporting
• Coordinate and conduct annual process reviews with Process Owners and Process Council
• Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed

Business Operations Process Designer

• Set and drive the enterprise systems strategy and multi-year roadmap across GTM, Finance, People, and Operations — directly tied to company priorities.
• Audit the current technology landscape, identify redundancy and gaps, and lead a disciplined effort to streamline, consolidate, and rationalize the stack.
• Own the architecture and integration of core business systems so data flows cleanly and teams stop working around their tools instead of with them.
• Identify and prioritize opportunities to embed AI into core business systems and workflows — evaluating tools for data privacy, security, and governance risk before they reach production.
• Establish governance for system selection, implementation, and spend — bringing rigor to how we evaluate, buy, and adopt technology.
• Partner with the CFO on technology investment decisions, total cost of ownership, vendor strategy, and contract negotiation.
• Build and lead a high-performing Business Systems team, including admins, analysts, and engineers as the function scales.
• Own data integrity, reporting infrastructure, and the foundations that make our analytics trustworthy across the business.
• Define and uphold standards for security, access, and compliance across all business applications.
• Translate the needs of business stakeholders into scalable system solutions — and push back when a process problem is masquerading as a tooling problem.

VP of Business Systems

• Responsible for all operational elements of the business
• Accountable for the integrity of financial transactions in partnership with accounting
• Accurate execution of dealer incentive and advance programs
• Driving enterprise process automation to scale operational efficiency and control
• Acts as the named contract manager for GM Protection primary product suppliers, directing vendor governance, service-level performance, and administration
• Responsible for mentoring, coaching, and development of operations team members

Business Operations jobs in Texas

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Business Process Professional II

Business Operations Administrator

Director – Business Operations

Patient Access Center Business Ops Manager

Director of Business Process Improvement

Director of Business Process Improvement

Senior Staff Business Operations Manager

Director, Business Transformation, Continuous Improvement, Business Systems

Business Operations Manager

Senior Business Execution Consultant – BBLI Development & Operations

Business Operations Liaison – Incident Management

Business Process Improvement Manager – Operational Excellence

Business Process Leader, Reporting

Senior Associate, BizOps & Analytics

Business Process Integrator – AI

Customer Business Operations Specialist IV

Customer Business Operations Specialist III

Business Operations Process Designer

VP of Business Systems

AVP Business Operations – GM Protection