Business Operations

• Perform a wide range of operations support activities.
• Ensure consistent and effective creation of non-design work orders, as well as service and material purchase requisitions, and work order reconciliation activities where needed.
• Ensure a high level of accuracy within all operating systems to support data integrity and process adherence in addition to supporting automation opportunities.
• Provide backup administrative support functions as required.
• Manage non-design work order creation, purchase requisition creation, and/or work order reconciliation for Operations business needs.
• Assist business unit customers with SAP errors related to work order release, purchase requisition release and other barriers to work.
• Support development and implementation of related automation support for respective workstreams.
• Assist business unit with training and utilization of automation.
• Communicate and work effectively with business unit and build and leverage strong partnerships with stakeholder groups and customers at a variety of levels to maximize productivity, utilization, and operational efficiency of all resources.
• Maintains thorough knowledge of work processes, Capital and O&M requirements, vendors and contracts, safety requirements and other information as necessary to perform the role.
• Ensure requests are processed accurately in a timely manner.

Business Operations Support Specialist – Entry or Senior Level

• Analyzing and driving improvements across people, process, technology, and governance
• Collaborating with business leaders at all levels and their teams to analyze and assess processes
• Designing, developing, and deploying solutions
• Conducting data analysis and supporting business operations teams to implement changes
• Communicating problem framing, current/future state, and recommendations to leadership at all levels

Senior Manager, Business Process Improvement

• Establish and maintain enterprise process architecture and process governance standards.
• Develop and oversee a centralized process repository and ownership framework.
• Lead future-state operating model design initiatives across critical business functions.
• Partner with business leaders to identify opportunities for cross-functional optimization.
• Drive operational simplification and standardization efforts.
• Build long-term process management capabilities across the organization.

Director, Business Process Excellence

• Manage, facilitate and support day-to-day operations and meetings
• Deliver outcomes while working in a fast-paced, high visibility and dynamic environment
• Develop and coordinate metrics, presentations and content that will be shared with senior leaders and customers
• Identify risk and opportunity potential to develop mitigation plans
• Assist in the development and integration of projects, strategies, and processes to meet business goals
• Track actions to resolution and drive improvements for the business
• Manage, update, and improve operating tools (OneNote, SharePoint, File shares, Teams, Outlook, etc.)

Senior Business Operations Specialist

• Serve as an organizing function for the renewals process — tracking timelines, flagging risks, and ensuring nothing falls through the cracks
• Pull together analysis, data, and narrative assets to support renewal and retention strategies defined by CSMs — sourcing inputs and assets from across the organization as needed
• Own project management for complex, multi-stakeholder initiatives — coordinating timelines, dependencies, and deliverables across Finance, Product, Sales, and other teams to keep renewal strategies and escalations moving forward
• Support CSMs on non-standard client requests and escalations that require coordination across multiple internal teams and stakeholders
• Act as a connective tissue between CS and the broader organization, helping drive alignment and follow-through on complex initiatives
• Create and monitor Salesforce reports to identify data gaps and missing or inaccurate data, proactively reaching out to CSMs with reminders and corrections to maintain data integrity across the org

Business Operations Lead

• Manage and lead the Measurement BPO team to identify and implement process or technology improvement opportunities
• Stay abreast of the suite of measurement software applications and their functionality
• Coordinate with application owners to incorporate beneficial changes
• Collaborate with all impacted stakeholders on priorities to ensure the highest value opportunities are prioritized
• Develop, mentor and coach team of employees that collaborate and drive toward business results
• Review solutions, plans, reports and documents developed by team and provide effective guidance

Manager – Measurement Business Process Optimization

• Engage key stakeholders across various levels of the organization to understand improvement targets
• Conduct market analysis to evaluate the current landscape
• Define capabilities required to achieve business outcomes
• Prioritize investments and initiatives
• Develop and manage the Digital Capability Roadmap for supported areas
• Manage the lifecycle of initiatives from inception through Agile execution and delivery
• Lead the creation of Lean Business Cases

Senior Manager, Business Systems & Transformation

• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects
• Manages the compilation, analysis and reporting of COSA data
• Acts as a subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics
• Identifies and pursues opportunities to use advanced data delivery and business solutions techniques
• Interacts across key stakeholders to improve efficiency and effectiveness of reporting needs
• Directs quality work efforts, team assignments and problem resolution
• Provides consulting to define problems, insights into what happened and suggests alternative performance metrics
• Fosters proactive communication between business processes and analytics team to improve analytics delivery
• Ensures risks associated with business activities are effectively identified, measured, monitored and controlled

Lead Business Operations Analyst – Claims Workforce Analytics

• Identify root causes of complex business and process issues
• Analyze current processes and design improved future-state solutions
• Lead process improvement and reengineering initiatives (including DMAIC projects)
• Recommend solutions that improve efficiency, quality, and speed
• Partner with finance stakeholders to understand needs and deliver results
• Create clear documentation, dashboards, and performance metrics
• Communicate insights clearly to all levels, including senior leaders
• Manage multiple projects and shifting priorities in a matrixed environment
• Build strong relationships and influence without direct authority

Business Process Engineer – Finance Transformation

• Consult with IT, line of business and enterprise functions on financial reporting or information technology governance, and controls and oversight matters
• Identify compliance and risk management requirements for supported area
• Provide oversight for control testing and monitoring involving moderate to complex subject matter or control areas
• Communicate and provide consultation regularly with stakeholders throughout the enterprise
• Implement, operate, and report results of certain elements of the company's policy, governance and oversight framework
• Support implementation of moderate to complex projects and initiatives
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Perform walkthroughs of significant processes and ensuring required COSO documentation is accurate and reflects relevant risk and key controls
• Validate and provide credible challenge to identified shared services, third-party service providers, and significant applications
• Perform COSO control testing of key business process automated controls, including design effectiveness assessments and operating effectiveness testing
• Validate and challenge documentation of control deficiencies, including issue description, root cause, unmitigated impact, and corrective actions
• Analyze the severity of control deficiencies and their impact to internal control over financial reporting
• Validate corrective actions and issues

Financial Controls Analyst – Business Process Automated Controls

• Operations and supply chain leader with 8+ years of experience driving enterprise transformation in complex, matrixed organizations.
• Proven ability to translate strategy into scalable initiatives that improve performance, efficiency, and cross-functional alignment.
• Strong executive presence with experience influencing without authority and delivering measurable business impact.
• Data-driven leader with financial acumen, skilled at prioritizing investments, mitigating risk, and executing under tight timelines.
• Translate corporate strategy into actionable, multi-year roadmaps across Business Units
• Partner with T&E BUs and Commercial Leadership on sales enablement, NPI, M&A, and digital initiatives
• Drive improvements in service, inventory, and operational readiness
• Communicate strategic priorities and align stakeholders
• Identify risks, dependencies, and mitigation plans
• Support due diligence efforts as needed
• Lead KPI reviews and drive performance improvements
• Prioritize initiatives based on ROI, effort, and impact
• Partner with field and branch networks to execute roadmaps
• Support inventory strategy (par levels, lifecycle, obsolescence)
• Build and maintain processes, including SAP documentation
• Align priorities across Functions, Regions, and Business Units
• Influence without authority to accelerate execution and remove barriers
• Link operational initiatives to P&L impact
• Evaluate ROI of supply chain investments
• Identify and mitigate enterprise risks
• Present strategy and performance updates to leadership
• Drive alignment across cross-functional stakeholders
• Foster accountability and operational excellence

Business Process Owner, Upstream

• Provide timely, reactive support to address partner escalations within Salesforce’s ISV ecosystem
• Manage the case routing, prioritization, and escalations process for ISV support cases
• Deliver timely and clear communication to ISV partners on escalated case status
• Serve as the primary point of contact for high-complexity or high-risk ISV partner escalations
• Partner closely with internal teams to align on escalated cases
• Identify opportunities for process improvements within Salesforce’s scale operations
• Maintain accurate records of partner interactions, case details, and resolution steps

Business Operations Analyst

• Recruiting Operations & Coordination
• Create, post, and manage job requisitions in the ATS and job boards to support hiring demand
• Maintain accuracy of requisition data, candidate stages, and documentation within systems
• Review applicant flow and support screening logistics, interview scheduling, and candidate communication
• Partner with recruiters to ensure consistent pipeline movement and timely hiring outcomes
• Generate and track offer letters, ensuring accuracy and alignment with internal processes
• Monitor hiring progress against key timelines (time-to-fill, time-to-start)
• Provide additional administrative and operational support as needed, including reporting, system updates, vendor coordination, process documentation, audit preparation, and other recruiting or onboarding-related responsibilities that support business needs
• Onboarding Execution & Support
• Coordinate the end-to-end onboarding process from offer acceptance to Day 1 readiness
• Initiate onboarding workflows and track completion of all required documentation and compliance steps
• Serve as a point of contact for new hires, providing timely support and clear communication
• Troubleshoot onboarding issues (system access, paperwork, background checks, etc.) and escalate as needed
• Ensure all new hires are fully prepared for their start date with a consistent, positive experience
• Training & Documentation
• Develop and maintain training guides, SOPs, and job aids for recruiting and onboarding processes
• Identify process gaps and continuously improve documentation to enhance efficiency and consistency
• Support training for recruiters, hiring managers, and internal stakeholders on onboarding workflows and tools
• Business Operations Partnership
• Partner with Business Operations to deliver a white-glove onboarding experience, ensuring alignment on start dates, readiness, and workforce planning needs
• Support cross-functional coordination to ensure seamless handoff from hiring to onboarding to operational readiness
• Assist in tracking onboarding metrics and identifying opportunities to improve speed, quality, and experience
• Success Measures
• Timely and accurate creation and management of requisitions
• Reduction in onboarding delays and time-to-start gaps
• High completion rates and compliance within onboarding workflows
• Strong new hire satisfaction and positive onboarding experience feedback
• Operational efficiency through improved processes and documentation

Talent Acquisition – Business Operations Coordinator

• Lead a team that will help execute strategy and product-related initiatives for our V&S global portfolio.
• Collaborate across the entire business with exposure to Motorola’s senior leadership.
• Prioritize regional expansion through compliance approvals and language adaptations.
• Manage product operations/maintenance of pricing documentation.
• Ensure products remain orderable, fulfillable, renewable, and maintainable until the offer is end of life.
• Set clear goals and hold people accountable — fairly and consistently.
• Analyze and translate strategy into actionable recommendations.
• Lead troubleshooting efforts for complex issues to build comprehensive solutions.
• Maintain offer structure for MSI’s V&S portfolio offers leveraging advanced system and tool expertise.

Product and Business Operations Manager

• partner authentically with FP&A and business unit leadership to monitor performance against financial and operational KPIs
• support ongoing review of cost structures, service delivery models, and productivity metrics
• develop a strong understanding of project‑level budgets and financial performance
• support cost planning and optimization initiatives
• define, track, and report key operational and financial metrics
• drive continuous improvement initiatives to enhance performance against KPIs
• develop and maintain dashboards and recurring reporting
• identify, lead, and support process improvement initiatives
• design and implement standardized, repeatable processes
• support and coordinate the implementation of time‑tracking processes
• lead the development of automated reporting and dashboards
• prepare materials for corporate operations reviews and provide ad hoc analysis and insights

Business Operations Specialist

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are aligned with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner Lead – Bank

• Drive process improvement initiatives
• Support the development of tools and processes linking Six Sigma services with business strategy
• Manage relationships with a segment of the business
• Oversee project funnel
• Align initiatives across service teams
• Establish intake and governance process for resource optimization
• Lead cross-functional teams on complex projects
• Monitor and communicate results of process improvement initiatives

Senior Consultant, Business Process – Transformation

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Partner with the COO to manage priorities, schedules, and key deliverables
• Track operational activities such as invoices, contracts, and project milestones
• Prepare meeting materials, summaries, and internal reports
• Maintain organized digital files and documentation systems
• Support execution of strategic initiatives and special projects
• Track progress against goals and ensure follow-through on key deliverables
• Coordinate meetings, document action items, and monitor completion
• Document and maintain standard operating procedures (SOPs) and workflows
• Maintain and improve internal systems (e.g., Monday.com, Harvest, shared drives)
• Ensure data accuracy, organization, and version control
• Troubleshoot basic system issues and coordinate with vendors as needed
• Build and manage templates, trackers, and dashboards
• Coordinate logistics for marketing initiatives and client projects
• Track pipeline activity including leads, proposals, and onboarding progress
• Maintain organized documentation and reporting for business development efforts
• Support team meetings, engagement initiatives, and company events
• Track completion of trainings, surveys, and performance processes

Business Operations Coordinator

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

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