Business Process Leader, Reporting

Marsh McLennan

Business Process Leader overseeing reporting for insurance services at Marsh McLennan Agency. Collaborating across teams to design processes and improve data reporting standards.

Posted 7/13/2026full-timeRemote • New York, North Carolina, Texas, Virginia, West Virginia • 🇺🇸 United StatesSenior💰 $74,600 - $139,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end business processes, particularly in reporting and analytics, while ensuring operational efficiency and user adoption. Proficient in designing scalable workflows and effectively communicating technical requirements to diverse stakeholders.

Highest-signal resume keywords

Applied Epic Data ManagementReporting and Analytics ToolsProcess Design and DocumentationClient Facing OperationsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRequirements GatheringBusiness Process DesignWorkflow MappingSOP Development

Soft Skills

Influencing StakeholdersClear CommunicationUser Support

Tools & Technologies

Microsoft Power BI

Industry Keywords

InsuranceBrokerageProfessional ServicesOperational EfficiencyContinuous Process Improvement

About the role

Key responsibilities & impact

The Business Process Leader, Reporting leads and coordinates end-to-end business process activities to deliver accurate, timely, and widely adopted reporting across MMA.
Collaborates closely with the Business Process team, Data Insights & Reporting Center of Excellence (COE), and national and regional stakeholders to translate reporting requirements into effective, technology-driven processes aligned with client services workflows and the agency management system.
Accountable for managing reporting intake and incident triage, maintaining clear and authoritative documentation, and driving continuous process improvements.
Ensures consistent data interpretation, operational efficiency, and strong user adoption throughout the organization.
Engages cross-functional teams (operations, finance, IT, sales, client services, etc.) to map current state, design future workflows, and produce requirements and acceptance criteria.
Manages in‑flight work and program status for active reporting requests and enhancements; tracks progress, coordinates dependencies, identify and escalates blockers, and ensures timely handoffs to delivery teams.
Communicates status, risks and recommendations clearly and professionally to stakeholders at all levels.

Requirements

What you’ll need

Minimum 5 years of direct experience with Applied Epic data, workflows and reporting.
Minimum 8 years of professional experience in client facing operations, professional services in insurance/brokerage, including at least 5 years in process design, operations, or business analysis supporting multi-regional teams.
Experience with reporting and analytics tools (preferably Microsoft Power BI), including data analysis and testing, requirements gathering, and generating actionable insights to support business decision-making.
Proven ability to design and document scalable business processes and workflows, produce SOPs, deliver role-based training and provide user support.
Able to explain technical requirements to non-technical users and assess system impacts when designing process changes.
Demonstrated success influencing cross functional and regional stakeholders without formal authority.

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Remote work
Charitable contribution match programs
Stock purchase opportunities