Business Operations Process Designer

CVS Health

Business Process Designer at CVS Health, responsible for designing and implementing business processes. Collaborating with teams to enhance operational efficiency and achieve business goals.

Posted 7/9/2026full-timeArizona, Illinois, Ohio, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $54,300 - $145,860 per yearWebsite

About the role

Key responsibilities & impact

Design and implement new business processes
Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints
Lead Process Discovery and Design workshops
Ensure that all process designs align with and complies with the overall business goals and policies
Support Process Analyst/Designer with performance measurement and reporting
Coordinate and conduct annual process reviews with Process Owners and Process Council
Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed

Requirements

What you’ll need

BPM Certification or equivalent work experience
Expert in Business Process Management, Process Design, and Process Change Management
Experience designing and implementing new business and operational processes
Critical thinking skills
Advanced knowledge of Six Sigma methodologies
Exceptional written and verbal communication skills
Comfortable presenting to senior level management
Coaches and mentors Process Management Specialists

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business Process DesignProcess ImplementationEnd-to-End MappingPerformance MeasurementProcess Review Coordination

Soft Skills

Critical ThinkingExceptional CommunicationCoaching and MentoringPresentation Skills

Certifications

BPM Certification