Business Operations

• Drive strategic business operations for the Platform Engineering organization by translating executive priorities into scalable operating models
• Lead financial and workforce planning initiatives including budget forecasting, vendor optimization, headcount management, and operational planning
• Partner across Engineering, Product, Finance, HR, Procurement, Legal, and executive leadership to identify operational gaps, streamline processes, and deliver transformational initiatives
• Build executive-ready reporting, dashboards, and business insights using tools such as Excel, Tableau, and PowerPoint
• Shape the future of Platform Engineering operations by bringing structure to complex environments, influencing senior leaders, and driving high-impact programs

Senior Staff Business Operations Manager

• Collect, analyze, and interpret complex data sets using advanced statistical techniques to support decision-making and operational efficiency.
• Develop and maintain data management processes and tools to ensure data integrity and accessibility.
• Collaborate with business units to identify operational challenges and implement data-driven solutions.
• Monitor and report on key performance indicators (KPIs) related to data quality and operational effectiveness.
• Support automation initiatives to streamline data workflows and reduce manual effort.
• Ensure compliance with data governance policies and standards.
• Assist in the preparation of reports and presentations for leadership and stakeholders.
• Participate in cross-functional projects to enhance operational capabilities and data utilization.
• Work with Data Custodians/Stewards and other roles to improve data quality, accessibility, and value for the organization.

Business Operations Manager

• Develop and execute the enterprise Business Systems strategy aligned with objectives and digital transformation enablement initiatives.
• Ensure your team is the primary systems business partner to functional business leaders across Finance, Supply Chain, Commercial Operations, Medical, Quality, Clinical, Regulatory Affairs and Corporate Functions.
• Lead cloud-based use of enterprise systems, automation initiatives, analytics capabilities, and digital business processes.
• Identify opportunities to improve operational efficiency, business agility, user experience, and data-driven decision making.
• Build and maintain a multi-year system and transformation enablement roadmap aligned with business priorities.
• Drive organizational change management through your team to ensure successful adoption of new systems and processes.
• Lead, mentor, and develop a high-performing global team supporting business systems.
• Successfully manage virtual and geographically distributed teams across Europe and North America.
• Foster a coaching-based leadership culture focused on accountability, continuous improvement, employee development, and collaboration.
• Promote a culture of business enablement and value creation by efficient use of systems supported by customer service, IT operational excellence, and business partnership.
• Build strong relationships with functional business leadership and business stakeholders across the enterprise.
• Act as a trusted advisor by translating business strategy into system capabilities and solutions.
• Continuously improve our Business IT Operating model to align business priorities, technology investments, and resource allocation.
• Facilitate effective communication between technical and non-technical stakeholders.
• Drive business case development and value realization for system investments.
• Provide leadership and governance for enterprise business systems including but not limited to: ERP platforms Financial systems CRM platforms Commercial applications Data and analytics solutions Integration platforms.
• Manage business system project portfolio covering implementation, optimization, and lifecycle management of enterprise systems.
• Drive standardization and continuous improvement across global business processes.
• Support business growth through scalable and sustainable system solutions.
• Establish and drive data governance, master data management, and information management practices.
• Ensure data quality, integrity, security, and compliance across business systems.
• Promote data-driven decision-making through dashboards, KPIs, and executive reporting.
• Enable advanced analytics and AI-ready data capabilities through strong governance frameworks.
• Define and manage system and service performance metrics.
• Establish KPI frameworks and dashboard reporting that drive accountability and business results.
• Lead system benefits value realization follow-up close partnership with team and business stakeholders.
• Regularly communicate portfolio status, risks, dependencies, and outcomes to IT PMO & CIO.
• Ensure compliance with regulatory, privacy, cybersecurity, and quality requirements.
• Support validation and lifecycle management of regulated systems.
• Partners with IT Compliance leader to maintain appropriate IT governance controls.
• Establish and maintain operating procedures within the team.
• Manage vendor relationships and third-party service providers in accordance with company standards.

Executive Director, IT Business Systems

• Manages a team of Business Systems Analysts
• Oversees business services and technical solutions
• Coordinates and prioritizes multiple initiatives
• Establishes effective relationships with business units and project managers

Manager, Business Systems Analysis

• Develop and support high-quality content for workshops, skill practices, meetings, conferences, and video-based learning experiences
• Provide oversight of program execution by coordinating deliverables, managing milestones, and ensuring work is completed accurately and on time
• Identify, manage, and track legal, risk, and compliance approvals
• Oversee the team’s document management processes
• Assist in the planning and execution of strategic programs and initiatives
• Collaborate and consult with team leaders and business partners to develop and implement project plans, policies, procedures, and execution strategies
• Serve as a key point of coordination by managing timelines and educating partners on milestones and expectations
• Build strong working relationships with cross-functional partners to support the successful implementation of programs, services, and initiatives

Senior Business Execution Consultant – BBLI Development & Operations

• Lead business banking servicing operations across assigned functions, teams, or regions
• Deliver consistent service levels, quality outcomes, and client experience for small business and commercial clients
• Manage workload, staffing, and operational execution to meet performance targets
• Ensure service continuity and effectiveness during periods of change or growth
• Support relationship-based servicing models, ensuring high-touch support for complex business client needs
• Own customer satisfaction, issue resolution, and service recovery across business banking interactions
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Identify trends and drive improvements in processes, workflows, and servicing models
• Communicate performance insights and recommendations to senior leadership
• Ensure adherence to regulatory requirements, corporate policies, and risk frameworks across business banking operations
• Maintain strong controls and governance across servicing processes
• Manage budgets, forecasts, and capacity planning aligned to demand and business priorities
• Lead and develop a multi-layer organization, including leaders and frontline teams
• Partner with product, technology, servicing, and risk teams to deliver integrated business banking solutions

Business Banking Operations Leader

• The Business Process Leader, Reporting leads and coordinates end-to-end business process activities to deliver accurate, timely, and widely adopted reporting across MMA.
• Collaborates closely with the Business Process team, Data Insights & Reporting Center of Excellence (COE), and national and regional stakeholders to translate reporting requirements into effective, technology-driven processes aligned with client services workflows and the agency management system.
• Accountable for managing reporting intake and incident triage, maintaining clear and authoritative documentation, and driving continuous process improvements.
• Ensures consistent data interpretation, operational efficiency, and strong user adoption throughout the organization.
• Engages cross-functional teams (operations, finance, IT, sales, client services, etc.) to map current state, design future workflows, and produce requirements and acceptance criteria.
• Manages in‑flight work and program status for active reporting requests and enhancements; tracks progress, coordinates dependencies, identify and escalates blockers, and ensures timely handoffs to delivery teams.
• Communicates status, risks and recommendations clearly and professionally to stakeholders at all levels.

Business Process Leader, Reporting

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• Drive development and delivery using Agile Scrum methodology.
• Participate in and facilitate (when needed) daily scrum, sprint planning, sprint demo and retrospective meetings.
• Evaluate and report on the technical performance of assigned team members.
• Discover and contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications to deliver IT system outcomes that meet user and organization needs.

Agile Product Manager – Business Systems

• Map current‑state workflows across advisory, operations, and compliance functions, including variations by office and advisor practice model
• Identify friction, redundancy, and automation opportunities prior to solution or platform decisions
• Design future‑state processes that are realistic, scalable, and appropriate for a distributed advisor organization
• Maintain a living process library that serves as a foundation for automation and applied intelligence initiatives
• Translate business needs into clear, executable functional specifications for internal teams and external build partners
• Define acceptance criteria, edge cases, and data validation rules for all deliverables
• Own the requirements backlog in coordination with project management and delivery teams
• Support early‑stage intake by shaping loosely defined ideas into decision‑ready problem statements before they enter delivery backlogs
• Serve as the internal process and functional voice on active builds, escalating only architectural or strategic decisions
• Design and execute structured user acceptance testing for all platform and workflow deliverables
• Clearly document defects and manage resolution cycles with build partners
• Sign off on deliverables prior to leadership review and production release
• Develop process documentation, training materials, and reference guides for new workflows and tools
• Partner with system administrators and platform owners on rollout sequencing and adoption planning
• Communicate process and workflow changes clearly to non‑technical, advisor‑facing audiences
• Partner with Advisor Enablement, L&D and Enterprise Transformation teams to ensure alignment with strategic initiative timing
• Ensure approved future‑state processes are accurately translated into platform designs, automation logic, and system behavior
• Identify and flag misalignments between intended process outcomes and technical implementations early in delivery
• Evaluate processes for automation and applied intelligence readiness, identifying candidates for decision support, workflow automation, or assistive technologies
• Partner with platform, data, and AI teams to ensure process design supports responsible and scalable intelligent solutions
• Design business outcome reporting requirements that define how success will be measured after implementation, including operational metrics, adoption indicators, and process performance measures
• Establish and maintain standards for process maps, functional specifications, and acceptance documentation used across platform initiatives
• Ensure documentation quality supports consistent execution and institutional reuse
• Work closely with platform strategy, data and engineering, operations, compliance, and advisor leadership teams
• Support firm‑wide initiatives spanning process standardization, data governance, platform modernization, and applied AI
• Preserve process intent from discovery through delivery and adoption

Business Process Architect

• Act as the primary internal IFS finance functional specialist, handling incidents, service requests and system configurations related to general ledger, accounts payable, accounts receivable, fixed assets and intercompany processes.
• Manage user access, security roles and segregation of duties within IFS to maintain appropriate controls and compliance.
• Diagnose and resolve application issues, liaising with IT, implementation partners and vendors to ensure timely root cause resolution and clear stakeholder communication.
• Maintain accurate system documentation, configuration records and runbooks for finance processes.
• Collaborate with finance process owners to review, map and optimise end-to-end finance processes within IFS, promoting standardisation across the Group.
• Support business change activities, including design workshops, testing, user acceptance and cutover planning to ensure minimal disruption during deployments and upgrades.
• Own data quality and cleansing tasks for finance master and transactional data, supporting migration and consolidation activities as required.
• Work with integration teams to design, test and maintain interfaces between IFS and other systems (e.g., payroll, treasury, procurement, banks and reporting platforms).
• Ensure finance configurations and processes meet internal control, audit and regulatory requirements.
• Build strong relationships with finance business partners, regional finance teams, IT and external suppliers to prioritise and deliver system improvements.

Finance Business Systems Specialist

• Run the day-to-day financial operations of clients
• Monitor team’s usage of internal procedures
• Manage onshore and offshore staff
• Assist in the preparation of financial statements
• Manage communications with stakeholders
• Review and resolve inaccuracies in accounting information
• Advise on technical accounting decisions
• Encourage ongoing improvement of internal operations

Manager – Auto Dealership Services, Business Process Outsourcing

• Lead development and continuous improvement of CSO business processes, governance, and operational infrastructure
• Translate priorities into execution plans and track outcomes, risks, and delivery
• Drive initiatives across country delivery, site engagement, monitoring oversight, and continuous improvement
• Synthesize insights and data into actionable recommendations to improve decision-making and performance
• Lead resource planning, forecasting, and tracking across CSO sub-functions
• Develop dashboards and executive-ready reports on performance, capacity, and priorities
• Serve as Sub-Process Owner for key CSO processes, ensuring governance and compliance
• Support process and system enhancements to improve execution and scalability
• Strengthen onboarding, knowledge sharing, and ways of working across CSO

Senior Manager, CSO Business and Process Lead

• plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
• Understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process.
• Support alignment of process to overall experience strategy and vision.
• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and applicable business partners.
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Process Owner – Bank

• Plan, direct and coordinate activities for moderately complex and complex processes
• Understand the process operating objectives, business rules, performance requirements, risks, and controls
• Develops, sustains, and manages defined business processes
• Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks
• Develop communication plans for customers and internal stakeholders
• Utilize reporting, data, and analytics to measure process and project performance
• Lead solution development including business case / benefits substantiation

Business Process Owner – Intermediate

• Develops, sustains, and manages defined business processes through a structured approach.
• Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Assists with development of communication plans for customers and internal stakeholders.
• Responsible for adhering to management routines and creating reporting that clearly demonstrates the state of process performance.
• Identifies trends and opportunities for existing business process and proposes recommendations for enhancements.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Supports the execution of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Process Owner II

• Provide oversight and coordination of departmental strategic planning, business and workforce plan development
• Lead the creation of the departmental strategic plan, focused business growth objectives and enterprise goals
• Manage the overall workforce plan and staffing models
• Facilitate the adoption of standard operating procedures and processes for the department
• Lead and coordinate work for special projects or initiatives for the division as assigned
• Lead the consolidation and standardization of data analysis and reporting for relevant business operations
• Coordinate divisional budget analysis and review progress against administrative cost reduction goals

Principal Business Operations Advisor

• Assist in supporting the ongoing maintenance of the Compliance Program
• Maintain documentation supporting compliance program activities, including policies, procedures, and program records
• Assist in developing and maintaining standard operating procedures (SOPs) and compliance-related processes
• Handle special projects for the department/division/segment as assigned
• Track internal and external audits, monitoring activities, and regulatory reviews
• Monitor progress of CAPs and follow up with business owners to support timely resolution
• Consolidate and standardize data analysis and reporting for relevant business operations

Business Operations Associate

• Support global digital program implementation by promoting adherence to standardized processes and systems
• Drive effective use and adoption of core tools such as SAP and MES across the organization
• Collect and synthesize business requirements from multiple factories and regions
• Identify process gaps and propose solutions to enhance efficiency and consistency
• Harmonize business processes across hubs and factories to align with global standards
• Collaborate with stakeholders to prioritize and address digital and operational challenges
• Manage and analyze system-related incidents to improve overall performance and user experience
• Develop and deliver training materials and sessions to support system adoption and knowledge transfer
• Act as a change champion to encourage adoption of harmonized processes and reduce local deviations
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Business Process Expert, Engineer to Order

• Leads business management functions for critical domains within Truist’s Truist Protection Services organization
• Acts as an extension of leadership by partnering with senior executives to translate strategy into prioritized initiatives
• Drives operational excellence through cross-functional collaboration with Finance, Sourcing, HR, Risk, and Technology partners
• Supports domain leadership by driving cost-optimization efforts that enhance financial performance
• Identifies resource and service needs across the portfolio and partners to procure solutions that meet requirements
• Collaborates with cross-functional teams to align business operations with technology strategies
• Communicates operational status, risks, and improvement plans to senior stakeholders and leadership

Business Operations jobs in North Carolina

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