Business Operations

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core product or business areas — growth, product, AI and automation, strategic partnerships — and own the analytical function for that business unit end-to-end.
• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Manager, BizOps – Analytics

• Lead the planning, coordination, and execution of enterprise AI tools across the organization, partnering with key partners across business and technology to ensure seamless deployment aligned to enterprise AI maturity phases.
• Facilitate cross-functional AI adoption forums and maintain active consulting relationships with line-of-business teams, delivering enablement updates, supporting use case ideation, and bridging business-specific adoption needs with the enterprise AI lifecycle.
• Systematically surface and eliminate technical, process, and cultural blockers to AI adoption, coordinating cross-functional resolution to keep implementation timelines on track.
• Drive the enterprise-wide transition from training and awareness into active, hands-on AI usage — moving beyond one-time activation to embed AI as a natural part of how employees think, plan, and execute work.
• Coordinate recurring AI enablement alignment cadences, integrating business unit and adoption insights across multiple workstreams and maintaining status reporting for leadership.
• Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.
• Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
• Analyses and reports on performance metrics to drive continuous operational improvements.
• As applicable, drives strategic alignment and operational excellence by guiding key external partnerships and leading cost‑optimization efforts that enhance financial performance and support organizational objectives.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
• Provides coaching, guidance, and leadership to junior team members and supports their professional development.

Business Operations Strategist

• Engage key stakeholders across various levels of the organization to understand improvement targets
• Conduct market analysis to evaluate the current landscape
• Define capabilities required to achieve business outcomes
• Prioritize investments and initiatives
• Develop and manage the Digital Capability Roadmap for supported areas
• Manage the lifecycle of initiatives from inception through Agile execution and delivery
• Lead the creation of Lean Business Cases

Senior Manager, Business Systems & Transformation

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Take one of our target verticals from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps & Growth – New Products

• Phase 1: Ramp on existing products. For the first few months, you will join an existing product team, and learn how we think about and develop products. You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Phase 2: Build a new business. Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps & Analytics – New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps – Strategy, New Products

• Consult with IT, line of business and enterprise functions on financial reporting or information technology governance, and controls and oversight matters
• Identify compliance and risk management requirements for supported area
• Provide oversight for control testing and monitoring involving moderate to complex subject matter or control areas
• Communicate and provide consultation regularly with stakeholders throughout the enterprise
• Implement, operate, and report results of certain elements of the company's policy, governance and oversight framework
• Support implementation of moderate to complex projects and initiatives
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Perform walkthroughs of significant processes and ensuring required COSO documentation is accurate and reflects relevant risk and key controls
• Validate and provide credible challenge to identified shared services, third-party service providers, and significant applications
• Perform COSO control testing of key business process automated controls, including design effectiveness assessments and operating effectiveness testing
• Validate and challenge documentation of control deficiencies, including issue description, root cause, unmitigated impact, and corrective actions
• Analyze the severity of control deficiencies and their impact to internal control over financial reporting
• Validate corrective actions and issues

Financial Controls Analyst – Business Process Automated Controls

• Serve as the clinical lead in the iMRI sales funnel, assessing account readiness, understanding clinical needs, and supporting purchasing decisions.
• Partner with Siemens sales to identify and engage target accounts, advancing them through the funnel.
• Develop and execute strategic engagement plans for high-value hospital systems and specialty clinics.
• Support sales presentations and discussions by communicating the clinical, operational, and financial benefits of iMRI-guided procedures.
• Track key success metrics for customer engagement, including time-to-adoption, procedural volume, and stakeholder buy-in.
• Act as the primary clinical contact for target accounts, assisting in suite configuration, procedural integration, and workflow optimization.
• Collaborate with Siemens and internal teams to analyze account-specific clinical and technical requirements.
• Educate clinical teams, administrators, and stakeholders on iMRI capabilities, procedural workflows, and benefits compared to traditional imaging technologies.
• Establish customer engagement tracking methods, such as utilization reports, post-training assessments, and periodic check-ins.
• Implement follow-up strategies after initial training to reinforce adoption and address ongoing needs, ensuring sustained engagement.
• Assist in physicians and healthcare teams successfully adopting MRI-guided interventional procedures.
• Specialize in biopsy-driven accounts (e.g., liver, kidney, soft tissue), then evolve into procedure-specific CLs (e.g., cardiac, urology, neurology) as market expansion progresses.
• Work closely with marketing and sales to refine customer engagement strategies based on clinical insights.
• Facilitate account alignment across IR, urology, oncology, and other clinical teams to ensure seamless procedural integration.
• Partner with the Commercial Business Solutions Manager to support business case validation and ensure financial feasibility for each account.
• Align with Marketing and Siemens teams to leverage clinical data and real-world case studies to strengthen iMRI’s value proposition.
• Establish feedback loops, where insights from clinical teams inform future product development, customer support strategies, and marketing efforts.
• Track and monitor suite utilization, procedural volume, and clinical satisfaction post-sale, providing feedback to Marketing and Product Management.
• Ensure a structured onboarding process for new accounts, working alongside the Education & Training team for in-depth procedural training.
• Develop ongoing engagement strategies to ensure continuous account activation and procedure optimization beyond the initial training phase.
• Address basic reimbursement and procedural support questions, escalating financial concerns to the Business Manager.
• Lead onboarding, training, and knowledge-sharing across the commercial team, serving as the senior field liaison.
• Collaborate with the Director of Strategy Enablement to refine best practices, standardize tools, and document successful engagement frameworks.
• Support hiring, mentoring, and performance evaluation of future team members.
• Provide insights to help prioritize geographic expansion and identify top-tier accounts in the U.S. and Europe.

Business Operations & Execution Manager, iMRI Division

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are aligned with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner Lead – Bank

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Research/documentation
• Develop test automation
• Support in application integrations
• Create documentation and PowerPoint presentation

Future Ready Lab Intern – Digital Business Systems and Solutions

• Lead the development and execution of MAC’s operational strategy in alignment with Air T, Inc. enterprise goals and customer contractual requirements.
• Drive continuous improvement initiatives across all operational functions, identifying and eliminating inefficiencies while maintaining regulatory compliance.
• Serve as a primary liaison between MAC leadership coordinating cross-company initiatives and resource sharing across affiliated entities including CSA Air, Worldwide Aircraft Services, and Royal Aircraft Service.
• Establish, monitor, and report on key performance indicators (KPIs) across operational departments, presenting results to executive leadership and the Board as needed.
• Partner with Finance to develop, manage, and monitor the annual operating budget, ensuring cost control and financial discipline across all business functions.
• Analyze operational data, cost structures, and market trends to identify opportunities for revenue growth, cost reduction, and margin improvement.
• Support the development and negotiation of customer contracts, vendor agreements, and strategic partnerships, including ground handler, fuel, and maintenance service provider relationships.
• Oversee capital planning for facilities, ground equipment, and operational technology investments.
• Serve as an executive point of contact for MAC’s primary customer relationships, ensuring service level agreements are met and customer commitments are fulfilled.
• Proactively identify and mitigate risks to customer service delivery, coordinating cross-functionally to resolve issues with urgency and professionalism.
• Lead the operational response to customer audits, performance reviews, and contract renewals.
• Provide executive direction and support to functional department heads across Operations, Maintenance, Ground Operations, Dispatch, and Facilities.
• Foster a culture of accountability, collaboration, and operational discipline across all business units.
• Lead or facilitate senior leadership team meetings, operational reviews, and planning sessions.
• Support Human Resources in workforce planning, organizational design, and leadership development initiatives aligned with operational growth.
• Ensure all business operations are conducted in full compliance with applicable FAA, DOT, TSA, and OSHA regulations.
• Partner with the Director of Safety and Quality to integrate safety culture into operational decision-making and performance management.
• Champion the adoption of operational technologies, data systems, and automation tools that improve efficiency, compliance, and decision-making.

Vice President, Business Operations

• Analyze and review data
• Propose data cleansing strategies
• Conduct test transactions and documentation
• Create dashboards for data review and support testing

Intern – Digital Business Systems and Solutions

• Supporting research and documentation efforts, including building internal repositories or reference materials.
• Assisting with SharePoint site development, content organization, and design updates.
• Performing data cleaning, analysis, and visualization using Excel and other dashboards.
• Participating in team-specific technical tasks such as Python scripting, cybersecurity analysis, or special project support.
• Preparing and delivering concise presentations summarizing project work and outcomes.
• Applying structured problem-solving approaches such as the CORE method to improve processes or address challenges.

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner – Lead

• Serve as a trusted analytical partner to Product leadership, translating business performance data into strategic insights and executive-ready recommendations
• Own the design, development, and ongoing stewardship of dashboards, scorecards, and KPI frameworks that track growth, retention, adoption, and business health
• Conduct various analyses to inform strategic decisions and identify value-creation levers
• Draft quarterly business reviews and board-level reporting; prepare concise, high-quality briefing materials and present findings to Director through C-suite stakeholders
• Drive cross-functional strategic initiatives from framing through execution, coordinating across teams to maintain alignment and accountability
• Continuously evaluate and raise the bar for analytical quality, consistency, and interpretive rigor across all team outputs
• Support strategic planning cycles, scenario analysis, and ecosystem assessments as needed

Senior Business Operations Manager

• Join ABB as a Business Process Manager specializing in SAP FICO for our Service division, serving as a strategic financial systems expert and business translator between finance, operations, and IS/IT organizations to drive transformational change in cost accounting and controllership processes.
• You'll have the autonomy to identify breakthrough opportunities in financial process optimization, implement innovative FICO solutions, and shape the future of our financial operations through SAP excellence and automation.
• Working remotely with frequent on-site engagement at Service plants (30-40% travel), you'll provide critical training, team support, and go-live assistance to ensure successful adoption of financial systems and processes.
• Lead SAP FICO excellence across Service plants, optimizing FI/CO processes, cost accounting, product costing, and period‑end close while ensuring strong integration with SD, PP, MM, and WM.
• Drive major FICO improvement initiatives and system implementations, resolving complex financial/controlling issues and delivering best‑practice, scalable solutions across plants.
• Provide hands‑on training, change leadership, and cross‑functional collaboration to improve financial accuracy, automate processes, and enhance operational performance (30–40% travel).
• Partner with senior leadership on FICO strategy, data integrity, internal controls, and roadmap development while governing master data and supporting month‑/year‑end close optimization.

Business Process Manager

• Participates in the identification, design, development, and implementation of analytical and systems-related solutions supporting CLO and related operational processes.
• Assignments are typically independent in nature and require strong problem-solving skills to address complex business and technical challenges.
• Works closely with internal stakeholders to understand requirements, develop efficient solutions, and ensure accurate and timely delivery of outputs.
• Projects often involve automation, data analysis, and database-driven processes using tools such as SQL, VBA, and Python.
• Applies technical expertise and analytical thinking to improve processes, enhance data accuracy, and streamline reporting and operational workflows.
• This role requires the ability to work independently, manage multiple priorities, and drive solutions from concept through implementation with minimal oversight.

Business Ops Analyst

• Deliver insights that support merchant risk management, partner performance, merchant success, and emerging business needs
• Analyze large, complex datasets to identify trends, drivers, and emerging risks across merchants, partners, and the loan lifecycle
• Build and maintain recurring partner and merchant performance reporting (scorecards, KPIs, segmentation) to support business reviews and operating rhythms
• Source, integrate, and validate data from multiple systems (applications, underwriting, servicing, payments, disputes/chargebacks, CRM) to ensure accuracy and consistency
• Design dashboards, visualizations, and self-serve tools that clearly communicate performance, risk signals, and opportunity areas
• Translate analysis into concise, business-focused recommendations (e.g., policy or process changes, partner enablement, merchant outreach, monitoring rules)
• Partner with Risk, Product teams, Partner Management, Merchant Success, Sales, and Operations stakeholders to define questions, align metrics, and provide a holistic view of performance
• Monitor outcomes of implemented recommendations and iterate through ongoing measurement, root-cause analysis, and continuous improvement
• Ensure all data usage and reporting complies with risk, privacy, and data governance standards

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