Business Banking Operations Leader

U.S. Bank

Operations Manager leading operations for small business banking servicing at U.S. Bank.

Posted 7/13/2026full-timeSaint Paul • Minnesota, North Carolina, Tennessee, Wisconsin • 🇺🇸 United StatesSenior💰 $133,365 - $156,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading business banking servicing operations, ensuring high-quality client experiences and adherence to regulatory requirements. Proficient in managing performance metrics, driving process improvements, and developing teams to meet operational goals.

Highest-signal resume keywords

Business Banking ExperienceLeadership in OperationsPerformance ManagementRegulatory Compliance KnowledgeProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExecutionPerformance AnalysisBudget ManagementCapacity PlanningService Quality Monitoring

Soft Skills

Client Relationship ManagementIssue ResolutionCommunication SkillsTeam DevelopmentTrend Identification

Industry Keywords

Business Banking ProductsCommercial ServicingContact Center OperationsRisk FrameworksGovernance Controls

About the role

Key responsibilities & impact

Lead business banking servicing operations across assigned functions, teams, or regions
Deliver consistent service levels, quality outcomes, and client experience for small business and commercial clients
Manage workload, staffing, and operational execution to meet performance targets
Ensure service continuity and effectiveness during periods of change or growth
Support relationship-based servicing models, ensuring high-touch support for complex business client needs
Own customer satisfaction, issue resolution, and service recovery across business banking interactions
Monitor and analyze performance across service, quality, productivity, and risk metrics
Identify trends and drive improvements in processes, workflows, and servicing models
Communicate performance insights and recommendations to senior leadership
Ensure adherence to regulatory requirements, corporate policies, and risk frameworks across business banking operations
Maintain strong controls and governance across servicing processes
Manage budgets, forecasts, and capacity planning aligned to demand and business priorities
Lead and develop a multi-layer organization, including leaders and frontline teams
Partner with product, technology, servicing, and risk teams to deliver integrated business banking solutions

Requirements

What you’ll need

Experience in business banking, commercial servicing, or contact center operations
Demonstrated leadership experience managing teams in operations or servicing environments
Strong understanding of business banking products, client needs, and servicing processes
Experience managing performance, operational metrics, and process improvement
Knowledge of risk, regulatory, and compliance requirements
Bachelor’s degree or equivalent experience (preferred)

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law