Bilingual

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

Bilingual Enrollment Specialist, English/Spanish

• As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations.
• This includes assisting passengers with reservations, tickets, baggage handling, and general travel information.
• You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments.
• Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.

Airline Passenger Service Agent, Bilingual Cantonese

• Communicate with international customers via phone and email
• Retrieve and compile information as requested from records, emails, and other documents.
• Support high-demand clients with urgency, professionalism, and clear follow-through in a fast-paced environment.
• Perform administrative and data entry tasks, including analyzing and interpreting Microsoft Excel data and managing databases.
• Review forms, data, and other information to ensure accuracy and conformance to established procedures and policies.
• Verify data for accuracy, completeness, and compliance with established procedures to submit data to the federal government.
• Compile and submit data to regulatory authorities in compliance with established procedures.
• Assist in the development and documentation of Standard Operating Procedures (SOPs) for internal teams and client-facing services.
• Collaborate with cross-functional teams to design and implement new regulatory services.

Bilingual Global Registration Specialist – Cosmetic Services

• Guide and support passenger service agents in delivering safe, efficient, and customer-focused service.
• Assign, schedule, and monitor daily work to ensure timely and accurate completion.
• Demonstrate proper work methods and conduct on-the-job training.
• Lead crew meetings and communicate new or revised operational procedures.
• Observe and analyze work methods, providing feedback and escalating issues to management.
• Assist management with effective use of tools, equipment, and materials.
• Ensure compliance with company policies, safety standards, and site security procedures.
• Monitor staff, contractors, and visitors, reporting breaches or concerns as required.
• Provide leadership and guidance without administering discipline or discharge authority.

Lead Agent, Passenger Services – Bilingual

• Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization.
• Assist patients & office staff with finding sites of care options closer to their home and options for home dosing.
• Ability to navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs.
• Provide education on affordability assistance options including copay assistance, patient assistance programs (PAP), and other alternative options.
• Provide non-medical, educational support including what to expect when initiating therapy.
• Prepare patients and help coordinate the next appointment and treatment.
• Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections.
• Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy.
• Provide proactive education to large centers, community prescribers and sites of care, product procurement options and associated billing and coding requirements for product and professional services.
• Work compliantly within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and overall case management functions with PAL responsibilities.
• Other duties as assigned

Bilingual Patient Access Liaison

• Provide real-time clinical support and triage for newly re-engaged patients, ensuring immediate response to clinical needs following outreach and enrollment interactions
• Deliver proactive, professional, and compassionate care, serving as an accessible first point of contact for patients and caregivers
• Apply a family-centered care approach, meeting patients where they are and supporting individualized care needs
• Demonstrate cultural competence and sensitivity, effectively supporting diverse populations and leveraging appropriate resources as needed
• Build trusting relationships with patients and families to support engagement, understand needs, and encourage ongoing participation in services
• Perform a comprehensive assessment of patients’ clinical, psychosocial, discharge planning, and financial needs, establishing appropriate clinical milestones and goals
• Collaborate with physicians, APPs, and interdisciplinary team members to develop and execute care plans aligned to patient needs and clinical goals
• Coordinate with Resource specialists, Behavioral Health, and other interdisciplinary partners to address complex needs and ensure appropriate referrals and follow-up
• Monitor and evaluate the effectiveness of care plans, gathering input from relevant sources to ensure care is delivered in an accurate, safe, timely, and cost-effective manner
• Document all assessments, interventions, and patient interactions accurately and in a timely manner
• Meet established monthly re-engagement productivity and engagement goals, including completed patient encounters, effective warm handoffs, and sustained caregiver engagement
• Contribute to longitudinal engagement outcomes by supporting a target percentage of re-engaged patients to complete a clinical visit within three months of initial re-engagement

Bilingual Pediatric Registered Nurse

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative, Bilingual/Spanish

• Provide high quality care for patients in a virtual setting
• Collaborate with Physicians and/or Advanced Practice Leads on the Care Team as needed when working with complex patients
• Follow up on labs, imaging, and closed loop communication with patients and other providers as needed
• Use tooling to allow virtual "exams" including remote home monitoring equipment, remote physical exam, remote point of care diagnostics
• Participate in collaborative care model with various care team members including but not limited to registered nurses, medical assistants, PCPs, behavioral health clinicians, and clinical supervisor where applicable
• Participate in required meetings to support patient care including huddles, case conferencing and regular service line All Hands
• Provide feedback to support improvement in operational workflows and product features
• Compliance with all applicable laws and regulations
• Other duties as assigned

Physician, Bilingual – Virtual Urgent Care

• Perform physical examination and establish medical history to determine donor suitability
• Build rapport with donors to ensure overall customer satisfaction
• Ensure donor and staff confidentiality
• Responsible for donor awareness to potential hazards
• Provide donor education regarding general health and provide counseling regarding unacceptable test results
• Evaluate & manage donor injuries and adverse events
• Perform evaluations of any history of illness or medications to ensure continued donor suitability
• Assist in employee training
• Administer employee Hepatitis Vaccine program

EMT, Bilingual Spanish

• Psychiatric Diagnostic Evaluations for General Mental Health and Substance Use Disorder across all age spectrums.
• Psychopharmacological management of all psychiatric diagnosed treatment conditions
• Provide medication-assisted treatment to those with OUD in active withdrawal or recovery.
• Supportive psychotherapy, motivational interviewing and proficiency in trauma informed approach, harm reduction modeling and patient-centered treatments.
• Demonstrate proficiency and care coordination between psych, substance use tx and medical integration.
• Direct support for scheduled and walk-in patients
• Completion of validated rating scales documentation and treatment plans to assist in determining level of care.
• Care coordination for patients including psychological testing, medical referrals, resources, peer supports, housing and other social determinants otherwise identified.
• Direct involvement with multidisciplinary team including PCP's, Pediatricians, OB/GYN, counseling, peer support staff and care coordinators.

Bilingual Psychiatric Advanced Practice Provider

• Manage a column of in-person patients each day
• Handling communication before, during, and after appointments
• Adhere to standards of care set by Medical Director
• Establish a relationship link with patients for continuity of care
• Complete clinical tasks such as vitals and intra-oral scans
• Provide education to patients on treatment options
• Assist with troubleshooting treatment plans
• Support medical and dental providers with patient pass offs
• Send orders to labs with proper documentation
• Maintain accurate patient charts and notes
• Complete scheduling and patient payment duties

Clinical Coordinator – Bilingual Preferred

• Conduct initial and supervisory visits to clients in their homes to assess care quality, train attendants, and ensure service plan compliance.
• Complete and submit documentation accurately and in a timely manner following each field visit.
• Support office operations, including follow-up calls, scheduling, paperwork, and coordination, when not conducting visits.
• Respond to urgent care issues or service interruptions in the field.
• Communicate professionally with clients, caregivers, and staff to support quality outcomes and satisfaction.
• Participate in training, audits, and other projects as assigned by the Office Manager.

Bilingual PAS Field Supervisor – On Site

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
• Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
• Providing technical support and troubleshooting devices across ADT systems.
• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Bilingual Monitoring Representative

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby.
• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.

Bilingual Medical Receptionist

• Accurately and efficiently process teller transactions via video through the Interactive Teller Machine (ITM)
• Receive deposits, loan payments, disburses withdrawals, processes account transfers
• Verify transactions and resolves discrepancies in a timely manner
• Present and explain HNB services and products to customers
• Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results
• Perform file maintenance needs such as address changes, unlocking HNB OLB, etc.
• Take complete ownership of every interaction whether it requires a call back or extended research
• Complete compliance, training, and all other training offered to ITM Specialists
• Seek ways to streamline work processes and continuously improve the ITM experience
• Represent HNB in a positive and professional manner
• Maintain customer and other sensitive information with confidentiality
• Perform other duties as assigned

Live Virtual Teller/ITM Specialist, Bilingual Spanish

• Build strong, supportive relationships with families through ongoing communication and regular home visits.
• Connect families with in-house and community resources that support their health, education, and well-being.
• Serve as a liaison between families, program staff, and community partners to ensure coordinated support services.
• Help families identify strengths, assess needs, establish goals, and access resources that promote long-term success.
• Monitor and support child attendance, health, dental, and family service requirements to ensure children receive comprehensive services.
• Plan and facilitate parent engagement opportunities, including monthly parent meetings and volunteer activities.
• Support Family Child Care provider meetings and contribute expertise around family engagement and support services.
• Assist with recruitment, enrollment, orientation, and retention efforts to help families access Early Head Start services.
• Maintain accurate records and case management documentation in ChildPlus and other required systems.
• Track and document program in-kind contributions, including parent volunteer participation.

Bilingual Family Advocate

• Assist customers who need help and certainty when their move does not go as planned.
• Handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.
• Follow established methods and procedures.
• Handle all files with calm urgency, professionalism, and care while meeting all quality-related metrics and goals.

Bilingual French – Roadside Assistance Agent, Part Time

• Perform comprehensive initial TOC visits.
• Conduct a thorough post-discharge assessment of the patient's medical conditions, medications, functional status, and psychosocial needs.
• Complete a full post-discharge medication reconciliation — including identifying duplicate, inappropriate, or contraindicated therapy and optimizing guideline-directed medical therapy.
• Place appropriate orders (prescriptions, labs, imaging, referrals, home health, DME), provide disease-specific education, and communicate clear contingency plans and red flags for worsening symptoms.
• Perform acute / virtual urgent-care TOC visits.
• Independently assess, diagnose, and manage new or worsening symptoms in medically complex patients, determine the appropriate level of care, and escalate when needed — with a clear bias to action.
• Manage the clinical trajectory across the 30-day window.
• Reinforce and adjust each patient's plan of care in response to their evolving clinical picture, their priorities, and the barriers they face — including chronic disease management, symptom management, and timely changes to the medical regimen.
• Participate in interdisciplinary TOC rounds to discuss patients at highest risk of readmission, and collaborate closely with RN case managers, care coordinators, social work case managers, pharmacy, and patients' PCPs and specialists.
• Enhance team culture by facilitating safe, open communication across roles and supporting clear patient escalations.
• Assist with clinical education of the broader team, participate in quality-improvement projects and pilots, and provide feedback to improve our EHR.
• Embrace a build environment. As our service needs evolve, this role may expand to support new clinical and organizational initiatives.

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