Airline Passenger Service Agent, Bilingual Cantonese

Worldwide Flight Services (WFS)

Passenger Service Agent providing customer support for airport operations. Assisting passengers with tickets, baggage handling, and ensuring compliance with security protocols.

Posted 7/16/2026part-timeDallas • Texas • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in airport and passenger operations, ensuring compliance with security protocols and operational efficiency. Proficient in handling reservations, baggage claims, and providing travel information while maintaining effective communication.

Highest-signal resume keywords

Customer Service ExperienceBaggage HandlingVerbal And Written Communication SkillsBasic Computer ProficiencyAirport Security Badge Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Baggage HandlingData InputTicket ValidationTravel Information AssistanceLost And Found Inquiry Handling

Soft Skills

Strong Communication SkillsAbility To Work Varied Shifts

Certifications & Qualifications

High School Diploma Or GED EquivalentAirport Security Badge

Industry Keywords

Passenger OperationsAirport OperationsOperational EfficiencyCompliance With Security Protocols

About the role

Key responsibilities & impact

As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations.
This includes assisting passengers with reservations, tickets, baggage handling, and general travel information.
You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments.
Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!