Lead Agent, Passenger Services – Bilingual

Worldwide Flight Services (WFS)

Lead Agent Passenger Services guiding a team to deliver customer-focused airport services. Overseeing daily work and ensuring compliance with safety and security procedures.

Posted 7/15/2026full-timeHouston • Texas • 🇺🇸 United StatesSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational oversight in passenger service environments, ensuring compliance with safety standards and effective team management. Capable of training staff and optimizing work methods to enhance customer-focused service delivery.

Highest-signal resume keywords

Operational ExperienceLeadershipCustomer-Focused ServiceCompliance with Safety StandardsTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ProceduresWork Method AnalysisSchedulingMonitoring Work CompletionOn-the-Job Training

Soft Skills

InitiativeJudgmentCommunication

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Passenger ServiceSafety StandardsSite Security Procedures

About the role

Key responsibilities & impact

Guide and support passenger service agents in delivering safe, efficient, and customer-focused service.
Assign, schedule, and monitor daily work to ensure timely and accurate completion.
Demonstrate proper work methods and conduct on-the-job training.
Lead crew meetings and communicate new or revised operational procedures.
Observe and analyze work methods, providing feedback and escalating issues to management.
Assist management with effective use of tools, equipment, and materials.
Ensure compliance with company policies, safety standards, and site security procedures.
Monitor staff, contractors, and visitors, reporting breaches or concerns as required.
Provide leadership and guidance without administering discipline or discharge authority.

Requirements

What you’ll need

HS Diploma, GED or Equivalent.
Previous operational experience required, preferably Passenger Service.
Demonstrates qualities of leadership, initiative, and judgment.
Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
Must be able to read, write, speak and understand the English language.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees for quality medical care!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!