Bilingual Monitoring Representative

ADT

Bilingual Monitoring Representative at ADT providing technical support and assistance for alarm systems. Requires fluency in English and Spanish to ensure excellent customer service.

Posted 7/6/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

About the role

Key responsibilities & impact

Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Completing alarm processing in accordance with departmental procedures.
Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
Providing technical support and troubleshooting devices across ADT systems.
Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Requirements

What you’ll need

Fluency in written and oral forms of both English and Spanish in a professional capacity is required
High school diploma or equivalent required
Minimum of one (1) year of customer service experience required
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Ability to be licensed in multiple states

Benefits

Comp & perks

Paid virtual training – some in-person attendance may be required based on business needs.
VDI training requirements:
Designated place to work from home
High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
At least 25mbps to of internet to download and 15mbps to upload
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
Potential opportunities to work from home based on business needs
A culture of coaching, development and career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Alarm ProcessingDocumenting ProceduresTechnical AptitudePrioritization SkillsAccount Management

Soft Skills

Attention To DetailDe-Escalation SkillsCoaching And Development

Certifications

Ability To Be Licensed In Multiple States