Bilingual Medical Receptionist

EPIC Health - Exclusive Physicians | Integrated & Comprehensive

Bilingual Medical Receptionist at EPIC Health creating memorable patient experiences while managing front desk operations. Responsibilities include patient interaction, scheduling, and teamwork in a supportive environment.

Posted 7/3/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Greet patients warmly, creating a sense of value and community.
Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
Perform all opening and closing tasks for the front desk and lobby.
Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.

Requirements

What you’ll need

At least 1 year in a customer service role.
Preferred previous experience in a medical office setting.
Mandarin speaking bilingual.
A patient-centered approach, ensuring every guest feels welcome and valued.
Strong verbal communication abilities.
Proficiency with computers and technology or the ability to quickly learn.
Exceptional organizational and multitasking skills.

Benefits

Comp & perks

Health, vision, dental, disability, and life insurance.
401(k) Retirement Plan – Invest in your future.
Paid Time Off and Holiday Pay – Balance your career and personal life.
Professional Development – Expand your skills with ongoing training.
Supportive Work Environment – Join a team that’s committed to your success and well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Verbal CommunicationPatient-Centered Approach