EPIC Health - Exclusive Physicians | Integrated & Comprehensive

Bilingual

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby.
• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.

Bilingual Medical Receptionist – English/Spanish