EPIC Health - Exclusive Physicians | Integrated & Comprehensive

Medical Receptionist

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members.
• Perform all opening and closing tasks for the front desk and lobby.
• Maintain a clean and organized lobby area.
• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.

Medical Receptionist – Float Role

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby, including printing patient demographics and schedules.
• Filing necessary paperwork.
• Maintaining a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
• Foster an atmosphere of teamwork, contributing to the overall success of the office.

Bilingual

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby.
• Print patient demographics and schedules.
• File necessary paperwork.
• Maintain a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
• Foster an atmosphere of teamwork, contributing to the overall success of the office.

Bilingual Medical Receptionist – English/Spanish

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members.
• Perform all opening and closing tasks for the front desk and lobby.
• Maintain a clean and organized lobby area.
• Communicate efficiently with team members

Bilingual Medical Receptionist – English/Polish

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby.
• Maintain a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
• Communicate efficiently with team members to provide updates on patient arrivals or other on-site needs.

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby.
• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.

Bilingual Medical Receptionist

Manager

• Mentor, train, and develop high-performing staff across various service lines.
• Cultivate a culture of collaboration, accountability, and growth through coaching and team-building.
• Oversee and continuously improve processes for Chronic Care Management, Value-Based Care, Remote Patient Monitoring, Pharmacy, Integrated Care, and Specialty Services.
• Coordinate interdepartmental communication to ensure seamless care delivery and exceptional service throughout the patient journey.
• Define, manage, and sustain service lines to achieve financial goals and ensure profitability.
• Develop and monitor key performance metrics to keep teams aligned with EPIC’s mission and goals.
• Foster a patient-first mindset by ensuring prompt, respectful, and effective issue resolution.

District Manager

• Mentor, train, and develop high-performing staff across various service lines.
• Cultivate a culture of collaboration, accountability, and growth through coaching and team-building.
• Spearhead recruitment and retention strategies, ensuring we attract and retain top talent.
• Oversee and continuously improve processes for Chronic Care Management, Value-Based Care, Remote Patient Monitoring, Pharmacy, Integrated Care, and Specialty Services.
• Coordinate interdepartmental communication to ensure seamless care delivery and exceptional service throughout the patient journey.
• Manage teams across EPIC locations, ensuring each site operates efficiently and effectively.
• Define, manage, and sustain service lines to achieve financial goals and ensure profitability.
• Lead agile project management initiatives to implement innovative solutions and drive measurable outcomes.
• Develop and monitor key performance metrics to keep teams aligned with EPIC’s mission and goals.
• Foster a patient-first mindset by ensuring prompt, respectful, and effective issue resolution.
• Advocate for patients by creating a culture of empathy and active listening.
• Be ready to jump in wherever needed, because at EPIC, teamwork isn’t just a value—it’s how we succeed.