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Bilingual Medical Receptionist – English/Spanish
EPIC Health - Exclusive Physicians | Integrated & ComprehensiveBilingual Medical Receptionist at EPIC Health creating a positive patient-centered atmosphere. Responsible for front desk operations and ensuring seamless guest flow during check-in processes.
About the role
Key responsibilities & impact- Greet patients warmly, creating a sense of value and community.
- Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
- Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
- Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
- Perform all opening and closing tasks for the front desk and lobby.
- Print patient demographics and schedules.
- File necessary paperwork.
- Maintain a clean and organized lobby area.
- Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
- Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
- Foster an atmosphere of teamwork, contributing to the overall success of the office.
Requirements
What you’ll need- Experience: At least 2 years in a customer service role.
- Preferred previous experience in a medical office setting
- Focus: A patient-centered approach, ensuring every guest feels welcome and valued.
- Skills: Bilingual in English & Spanish
- Strong verbal communication abilities.
- Proficiency with computers and technology or the ability to quickly learn.
- Exceptional organizational and multitasking skills.
Benefits
Comp & perks- Competitive Pay – Your expertise matters, and we reward it.
- Comprehensive Benefits – Health, vision, dental, disability, and life insurance.
- 401(k) Retirement Plan – Invest in your future.
- Paid Time Off and Holiday Pay – Balance your career and personal life.
- Professional Development – Expand your skills with ongoing training.
- Supportive Work Environment – Join a team that’s committed to your success and well-being.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
MultitaskingTeamworkProblem-Solving