Medical Receptionist

EPIC Health - Exclusive Physicians | Integrated & Comprehensive

Medical Receptionist at EPIC Health creating memorable patient experiences while managing front desk operations. Focus on patient-centered approach and effective communication in a medical office setting.

Posted 7/18/2026full-timeSouthfield • Missouri • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and exceptional organizational skills while fostering a patient-centered approach in a medical office environment. Proficient in managing guest flow and utilizing technology to enhance patient experiences.

Highest-signal resume keywords

Customer Service ExperienceMedical Office ExperienceVerbal Communication SkillsOrganizational SkillsMultitasking Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Patient-Centered ApproachTeamworkProblem-Solving

Tools & Technologies

Virtual TabletsComputer Proficiency

Industry Keywords

Patient Check-InGuest Flow ManagementLobby OrganizationPatient Support

About the role

Key responsibilities & impact

Greet patients warmly, creating a sense of value and community.
Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
Perform all opening and closing tasks for the front desk and lobby, including printing patient demographics and schedules.
Filing necessary paperwork.
Maintaining a clean and organized lobby area.
Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
Foster an atmosphere of teamwork, contributing to the overall success of the office.

Requirements

What you’ll need

At least 1 year in a customer service role.
Preferred previous experience in a medical office setting
A patient-centered approach, ensuring every guest feels welcome and valued.
Strong verbal communication abilities.
Proficiency with computers and technology or the ability to quickly learn.
Exceptional organizational and multitasking skills.

Benefits

Comp & perks

Competitive Pay – Your expertise matters, and we reward it.
Comprehensive Benefits – Health, vision, dental, disability, and life insurance.
401(k) Retirement Plan – Invest in your future.
Paid Time Off and Holiday Pay – Balance your career and personal life.
Professional Development – Expand your skills with ongoing training.
Supportive Work Environment – Join a team that’s committed to your success and well-being.