Bilingual French – Roadside Assistance Agent, Part Time

U-Haul

Bilingual French Roadside Assistance Agent providing support to customers during their move. Handling incoming and outbound calls with a focus on customer safety and satisfaction.

Posted 6/26/2026part-timeRemote • Arizona, Louisiana, New York, Rhode Island, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Assist customers who need help and certainty when their move does not go as planned.
Handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.
Follow established methods and procedures.
Handle all files with calm urgency, professionalism, and care while meeting all quality-related metrics and goals.

Requirements

What you’ll need

Must be fluent in both English and French.
Complete Criteria Assessments: Tech Skills + Game.
Ability to express sympathy, empathy, and compassion.
Critical thinker and ability to adapt.
Intermediate keyboarding and computer skills.
Active and Attentive listener.
Ability to type while talking (40 WPM or higher is a plus).
Ability to formulate sentences through written text.
Ability to navigate and use multiple computer programs at once.
Excellent verbal communication and listening skills.
Clear speaking voice.
General knowledge of U.S. and Canada geography.
General knowledge of how to map a location using various programs or applications.
Willingness to incorporate feedback to constantly improve performance.
Possess can-do-confidence.

Benefits

Comp & perks

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50.
Your base pay will increase as you learn and acquire additional job duties.
Merit increases are given periodically based on performance.
Exclusive U-Haul Benefits Designed for Your Success: At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness.
Career path planning and continued education assists employees with their professional goals.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

keyboard skillstyping (40 WPM or higher)computer skillsgeography knowledge (U.S. and Canada)mapping skills

Soft Skills

sympathyempathycompassioncritical thinkingadaptabilityactive listeningverbal communicationclear speakingwillingness to incorporate feedbackcan-do confidence