Bilingual Patient Access Liaison

Krystal Biotech, Inc.

Bilingual Patient Access Liaison providing reimbursement and non-medical educational support to patients in the U.S. Collaborating with HCP staff and caregivers while optimizing therapy adherence.

Posted 7/14/2026full-timeRemote • Kansas, Montana, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education and access support, with a strong focus on navigating insurance processes and providing affordability assistance. Proficient in case management and building trusted relationships with patients and caregivers while adhering to compliance standards.

Highest-signal resume keywords

Patient Services ExperienceField Reimbursement KnowledgeBilingual in English and SpanishFamiliarity with HIPAA GuidelinesOrphan or Rare Disease Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EducationInsurance ProcessesAffordability AssistanceCase ManagementProduct ProcurementBilling and Coding RequirementsScientific BackgroundPatient Journey Navigator (PJN)Therapy Adherence SupportCommunication with Healthcare Providers

Soft Skills

Relationship BuildingTeam CollaborationProblem SolvingLeadershipAdaptability

Tools & Technologies

Krystal Patient CRM/Workflow System

Industry Keywords

Biopharma SalesPatient Assistance Programs (PAP)Home Dosing OptionsFDA RegulationsField-Based Experience

About the role

Key responsibilities & impact

Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization.
Assist patients & office staff with finding sites of care options closer to their home and options for home dosing.
Ability to navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs.
Provide education on affordability assistance options including copay assistance, patient assistance programs (PAP), and other alternative options.
Provide non-medical, educational support including what to expect when initiating therapy.
Prepare patients and help coordinate the next appointment and treatment.
Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections.
Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy.
Provide proactive education to large centers, community prescribers and sites of care, product procurement options and associated billing and coding requirements for product and professional services.
Work compliantly within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and overall case management functions with PAL responsibilities.
Other duties as assigned

Requirements

What you’ll need

BS/BA degree required
5+ years of experience (Field-Based Preferred) in patient services, field reimbursement, biopharma sales or account management required with a minimum of 1 year working directly with patients/families providing education and access support.
Bilingual in both English and Spanish.
Scientific background and ability to learn product and disease information.
Orphan or Rare disease experience working directly with patients/caregivers.
Familiarity with HIPAA guidelines and FDA regulations.
Ability to travel between 30%-50%.
Ability to handle difficult patient cases and resolve hurdles.
Ability to work in team environment and manage communication and provide appropriate leadership with internal team members, specialty pharmacy partners, and field sales.
Ability to respond immediately, when necessary (within 24 hours), to prevent lapses in treatment.
Previous experience with Patient Journey Navigator (PJN) preferred for patient services and case management workflow preferred.

Benefits

Comp & perks

Equity / Stock Options
Medical and Prescription Drug Coverage
Dental and Vision Insurance
Short and Long-Term Disability Insurance
401(k) With Company Match
Paid Holidays
Paid Time Off
Flexible Spending Accounts (Health Care & Dependent Care)
Employee Assistance Program & Benefits Concierge App
AD&D and Life Insurance
Wellness Rewards Program