Krystal Biotech, Inc.

Bilingual

• Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization.
• Assist patients & office staff with finding sites of care options closer to their home and options for home dosing.
• Ability to navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs.
• Provide education on affordability assistance options including copay assistance, patient assistance programs (PAP), and other alternative options.
• Provide non-medical, educational support including what to expect when initiating therapy.
• Prepare patients and help coordinate the next appointment and treatment.
• Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections.
• Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy.
• Provide proactive education to large centers, community prescribers and sites of care, product procurement options and associated billing and coding requirements for product and professional services.
• Work compliantly within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and overall case management functions with PAL responsibilities.
• Other duties as assigned

Bilingual Patient Access Liaison

Account Executive

• Support achievement of sales objectives within the assigned region through effective promotion of Vyjuvek to pediatric dermatologists and other key stakeholders involved in the diagnosis, management, and treatment of DEB
• Execute territory strategies focused on market development, brand awareness, and patient identification through appropriate, HCP-driven initiatives
• Promote and educate healthcare professionals on the indication, usage, safety, and efficacy of Vyjuvek through in-person and virtual meetings, presentations, and educational interactions
• Effectively prioritize and manage time, travel, activities, and resources to optimize access to academic and community-based healthcare professionals
• Build and maintain consultative sales relationships and ensure consistent, professional communication with customers and prospects
• Collaborate cross-functionally with internal stakeholders and other commercial partners to support access and coordination at sites of care
• Utilize data, insights, and CRM tools to identify opportunities, prioritize accounts, and support informed territory execution
• Develop and implement a territory business plan aligned with regional goals and launch objectives
• Responsibly manage company resources, including in-office education (IOE) budgets, promotional materials, and patient-facing materials
• Foster teamwork and proactive communication to ensure alignment and coordination with peers across the field organization
• Demonstrate Krystal’s corporate values through adherence to company policies, guidelines, and mission
• Maintain administrative requirements associated with territory management, including CRM documentation, expense reporting, business planning, and performance review
• Attend national, regional, and local meetings and conferences as assigned
• Perform other duties as assigned

Associate Rare Disease Sales Representative

Therapist

Regional Gene Therapy Liaison

Director

• Serve as the commercial analytics lead, translating business strategy into measurable indicators and performance dashboards across Sales, Market Access, and Patient Services.
• Compile, analyze, and synthesize diverse data sources to generate cohesive, executive-level insights and narratives.
• Monitor execution metrics and proactively identify trends, risks, and opportunities across the commercial organization.
• Partner cross-functionally with Commercial Leadership, Finance, Market Access, Patient Services, and other key stakeholders to ensure alignment between strategy, performance measurement, and execution.
• Collaborate with Finance to support forecasting processes by providing commercial insights and contextual interpretation of performance drivers; while not directly owning forecasting, ensure alignment between field execution and forecast assumptions.
• Develop and refine commercial reporting frameworks to improve clarity, efficiency, and strategic decision-making.
• Analyze patient services and patient journey data to provide insights that optimize access, pull-through, and overall patient experience.
• Establish data governance standards and best practices to ensure data integrity and consistency across commercial functions.
• Support launch readiness and post-launch performance tracking for rare disease products.
• Present insights and strategic recommendations to senior leadership in a clear and compelling manner.
• Identify opportunities to streamline analytics processes while maximizing impact within a lean operating structure.
• Perform other duties as assigned.

Bilingual Patient Access Liaison

Associate Rare Disease Sales Representative

Regional Gene Therapy Liaison

Director, Commercial Data – Analytics