Account Manager

• Draft press releases, media advisories, and statements that reflect the university's strategic priorities and mission.
• Pitch story ideas to local, regional, and trade media.
• Manage media lists, track beat reporters and keywords, and cultivate press relationships.
• Respond to routine media inquiries and coordinate interviews and media requests.
• Identify storytelling opportunities and develop written content including features, profiles, and news stories that elevate the university's reputation.
• Support crisis communications by drafting holding statements, FAQs, and updates; monitor coverage and sentiment.
• Track and compile daily media coverage; prepare reports and briefings for leadership.
• Conduct research to support messaging, media outreach, and reputation insights.
• Partner with internal teams to ensure alignment on messaging and timing of external communications.

Public Relations Manager

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively
• Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates
• Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented
• Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
• Provides clients with system support and collaboration tools
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
• This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours
• Other duties as assigned

• Manage and lead all elements of the region.
• Responsible for region’s sales growth, profitability, listings, and share gain.
• Develop and execute strategic plan by effectively utilizing marketing programs, leveraging field resources, product training, event marketing, and outside sales activities.
• Establish relationships with top accounts and key personnel.
• Regularly call on all dealers in assigned area.
• Drive sell-through across all SBDK brands and strategic business units.
• Provide support to dealers on product knowledge, end user work, event marketing and merchandising.
• Utilize systems such as Salesforce and Business Warehouse to drive efficiencies.
• Effectively manage budgets (T&E, Targeted Funds, Demo Tool, etc.) to drive profitability.

• Develop and execute a multi-year strategic account plan for the DOE ecosystem, including national labs, program offices, and prime contractors
• Identify, qualify, and pursue high-value opportunities aligned with DOE priorities (e.g., clean energy, grid modernization, nuclear, critical materials)
• Increase revenue, pipeline expansion, and market penetration across assigned accounts
• Build and maintain strong relationships with key DOE stakeholders, including senior leadership, program managers, and technical influencers
• Establish trusted advisor status by understanding mission objectives, funding priorities, and operational challenges
• Lead executive engagement strategies and facilitate high-level business reviews
• Lead opportunity identification, pursuit, and closure strategies across federal procurement channels
• Navigate complex government acquisition processes, including IDIQs, GWACs, OTAs, and contract vehicles
• Collaborate with capture teams and partners to develop winning proposals and differentiated value propositions
• Coordinate internal resources across sales, engineering, marketing, and services teams to deliver integrated solutions
• Lead account teams to ensure alignment on strategy, execution, and customer engagement
• Collaborate with product management to align solutions with DOE-specific use cases and requirements
• Maintain knowledge of DOE programs, funding streams (e.g., ARPA-E, Office of Clean Energy Demonstrations), and policy trends
• Track competitive landscape and provide actionable insights to leadership
• Represent Rockwell at industry events, conferences, and DOE-related forums

Strategic Account Manager – Department of Energy

• Achieve sales quotas across a diverse portfolio including Baxter’s Pharma, Access, Drug Delivery, Nutrition, and Fluid Therapy products
• Implement sales strategies and execute business plans to deliver on volume, product mix, and profit objectives
• Call on acute-care hospital customers; deliver effective presentations; and provide product information, demonstrations, and education
• Partner closely with Infusion Systems and the broader Baxter team to meet goals and objectives
• Protect, service, and grow the existing customer base
• Manage and optimize Baxter’s GPO contracts
• Serve as a resource for market information to management and marketing teams

Territory Manager, Infusion Therapies and Platforms

• Pharmacy data collection, validation, and preparation for analysis and deliverables
• Use of multiple tools and access points to obtain the data, with consideration in locating inconsistencies in the data and information
• Must proactively manage projects, workload, initiatives, and assignments
• Work within the HUB Pharmacy Practice team to manage, track, and update core business activities
• Support lead pharmacy consultants on client engagements and meetings
• Contributes directly to support of the design, implementation, and maintenance of standardized pharmacy team operations workflows & pharmacy analytics strategies
• Establish productive and professional relationships with all members of the HUB Pharmacy Practice

Pharmacy Benefits Account Manager

• Must become fully knowledgeable on all company products and solutions within the first 90 days
• Prospect targeted dealerships within assigned territory
• Conduct prospect research and discovery
• Host virtual presentations (75%)
• Present face-to-face sales presentations (25%)
• Work closely and develop relationships with OEM regional field representatives
• Calculate accurate/appropriate client budgets and submit client contract proposals
• Create and manage business plan to maximize revenue opportunities
• Meet or exceed assigned, monthly, quarterly, and annual revenue sales quota goals
• Set and manage expectations with new clients
• Participate in continuing education calls and/or meetings on products and services
• Keep up-to-date on automotive industry, market news and events
• Must be able to work well as a team player and independently
• Must strive to maintain and uphold all internal processes and procedures
• Must take own initiative to improve tasks and meet company goals
• Must work well under pressure
• Must be detail oriented, punctual and have a professional demeanor

Sales Account Manager – Southwest

• responsible for delivering wholesale revenue, volume, and other critical targets
• grow both the existing and net new account base
• demonstrate and explain product features, benefits, and value proposition
• adhere to defined Sales Methodology and Benchmarks
• analyze account performance and strategically partner with accounts
• provide merchant support and resources
• conduct effective in-stores sales and product training clinics
• partner with accounts to accelerate the sale of products
• cultivate brand awareness with customers and consumers

Territory Account Manager, Wholesale

• Establish strong relationships with TeamSnap’s Sports Organization customers
• Ensure high retention and product adoption
• Utilize tools such as Salesforce, Slack, Zoom, and ChurnZero
• Participate in training and continuous coaching for success

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals
• Typically works with clients with basic levels of risk and complexity of needs
• Generally works with higher degree of supervision
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships to actively acquire new clients and/or expand existing clients and enhance the client experience
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
• Demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Relationship Manager I – Business Banking

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Virtual Account Manager – Food Ingredients

• Managing customer accounts and ensuring chemical programs deliver value and performance
• Maintaining field inventory, handling customer expectations, and providing technical sales support
• Performing field service work, servicing pumps, conducting lab analysis, and managing maintenance services onsite
• Collaborating with customers and internal teams to identify opportunities and deliver solutions that meet operational goals

Account Manager – Upstream Chemicals

• Support and grow existing CX-focused partners within an assigned territory.
• Recruit, onboard, and activate new strategic partners aligned to Nextiva’s go-to-market strategy.
• Build collaborative business plans with partners outlining revenue targets, enablement activities, and growth initiatives.
• Drive partner engagement through regular meetings, QBRs, enablement, and joint account strategy.
• Partner closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to accelerate pipeline and bookings.
• Maintain accurate forecasting and pipeline visibility through Salesforce and internal reporting tools.
• Analyze partner performance using dashboards, reporting, and business intelligence tools such as Power BI.
• Represent Nextiva at partner events, customer meetings, and industry engagements.
• Serve as a trusted advisor to partners while advocating internally for partner success.

Strategic Partner Manager – West

• Build strategic product partnerships that support growth, expand product value, and strengthen competitive positioning
• Align partnership opportunities with product objectives and customer needs
• Structure partnerships to drive measurable strategic and commercial value
• Lead marketplace strategy to improve engagement and differentiate ecosystem value
• Partner with cross-functional teams to launch partnerships effectively

Principal Partnerships Manager, Product

• Maintain and maximize profitable relationships with clients
• Grow the book of business through new client sales
• Identify, qualify, and develop commercial insurance opportunities
• Foster and maintain excellent relationships with clients and prospects
• Anticipate, respond to, and follow up on all existing client needs
• Actively partner, network, and plan for new clients and business opportunities
• Monitor, review, and report on key metrics to ensure sales targets are achieved
• Collaborate with team members, mentor staff, provide expertise, and participate in meetings
• Support clients for renewal and retention and maintain strong client relationships
• Maintain CE and participate in ongoing education regarding industry information

• Support system launch, adoption, and procedural success across assigned accounts
• Partner with Clinical Specialists during case coverage and ensure smooth handoffs from Capital and Launch teams
• Train and support surgeons, OR, and office staff on system setup, workflow, and procedural scheduling
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones in accordance with Surgeon Pathway 2.0
• Build early relationships with office staff and surgeons to understand the surgeon pathway and support procedural scheduling
• Assist Territory Managers in sales planning, account development, and goal achievement
• Support field demos, workshops, and marketing events to drive awareness and engagement
• Gather feedback from key stakeholders to support Marketing and R&D in product and program enhancements
• Manage CRM documentation, expense reports, and administrative tasks
• Upload cases logs for all cases covered in accordance with policy

Associate Territory Manager

• Assist with expense approvals and tracking
• Aid with data/reporting such as preparation of pre-approvals, post-event reports, including analysis of outcomes, feedback collection, and recommendations for improvement
• Manage team calendars to ensure event coverage
• Coordinate and provide support for events and marketing materials, including inventory management
• Support department audits including verification and account/CRM maintenance of accurate records and files related to events, budgets, and compliance requirements
• Prepare and reconcile expense reports against budgets
• Support development and implementation of event planning and budget management processes
• Help with event protocols, including obtaining event insurance verification and other documents
• Collaborate with Partnership team to identify industry events and potential strategic agreement
• Coordinate internal meetings by managing scheduling, preparing agendas, and recording meeting minutes

Partnerships Coordinator

• Providing the Gibson client experience to existing accounts and potential clients by: Promptly handling client requests, questions, and policy changes, in a professional manner
• Documenting all client activity and correspondence into agency management tools and software systems
• Managing the day-to-day client activity through: Developing and retaining solid partnerships with clients’, HR managers and other client support staff
• Managing service/billing/claims/enrollment issues with clients
• Handling carrier or administrative issues as part of a client service team for client accounts
• Researching and resolving issues for clients in a timely manner
• Planning, prioritizing, and completing day-to-day workload, considering new business, renewal business and day-to-day service responsibilities for the clients’ accounts assigned in a timely manner ensuring internal/external deadlines are met
• Attending internal renewal meetings
• Managing implementation of new lines of coverage and carrier changes with Client Manager
• Preparing employee communications material such as: Benefit Guides, brochures, flyers and payroll stuffers
• Proofing booklets and contracts for accuracy and resolving any inaccuracies
• Requesting Schedule A’s for clients’ IRS Form 5500 filings and facilitating signature ready Form 5500s
• Assisting clients on where to obtain required notices, such as Medicare Part D Notice requirements
• Maintaining data integrity in the agency management system
• Working with Service Support Specialist to set up HR managers and support staff with Gibson tools
• Informing Client Managers of escalated service issues
• Managing ResourcePro utilization
• Acting as a backup to team personnel as needed
• Maintaining confidential information
• Performs other duties and special projects as assigned

Account Manager, Employee Benefits

• Service and monitor customer accounts with a high degree of professionalism.
• Retain client accounts and prospect for new business within assigned territory.
• Build and maintain internal and external client relationships.
• Coordinate communication within all departments of TriCore as it relates to servicing customers.
• Provide ongoing service and problem solving to customer base.
• Promote and maintain a positive image of the laboratory within the community.
• Provide customer training as needed.
• Requires travel.
• Establish, build, monitor and retain relationships with our customers.
• Monitor and assist in ensuring customer accounts are appropriately built.
• Support customer related client billing initiatives to ensure they are correct and current.
• Document and resolve customer issues, assist with new client account monitoring and monitor, identify, and resolve all service issues.
• Meet and communicate with all assigned customers according to the assigned monthly call cycle. Provide all necessary support to retain and grow existing clients. Grow healthcare accounts to meet or exceed sales objectives of the organization.
• Prepare and submit proposals for new accounts as necessary and consistent with pricing policy and review procedure.
• Manage requirements within and including the Laboratory Service Agreement contracts.
• Use a high degree of independent judgment when solving problems and assisting customers.
• Establish, build and retain relationships with customers and TriCore Leadership.
• Address customers concerns with the goal of increasing satisfaction.
• Provide training to customers on problem trends, in completing requisitions, contacting TriCore reading reports and invoices, connectivity solutions, and courier services for sponsor clients.
• If appropriate, provide training and consulting services to clients on OSHA or phlebotomy.
• Attend, participate, and/or facilitate meetings as requested by TriCore.
• Assist in developing appropriate marketing tools, as needed.
• Install and troubleshoot TriCore Portal, TriCore Direct and printers. Assist with delivery of supplies, requisition forms, courier services, and customer training.
• Ensure all appropriate personnel are notified of system modifications and that those changes are documented. Follow up on changes to ensure user needs are being met.
• Analyze and assist internal and external clients with the implementation and installation of outreach connectivity. Analyzes client workflow processes and procedures to recommend appropriate Outreach solution.
• Identify and communicate system or operation problems in assigned application IT or customer hospital IT.
• Coordinate solutions hardware and peripheral equipment issues for customers.
• Support installs of connectivity by coordinating schedule with both client and Outreach Applications Analysts.
• Maintain expertise in relevant computer systems such as Antrim, Rhodes, Sunquest, PowerPath, Sales Force, Epic, Cerner and Liberty.
• Check client centrifuges according to procedure. Complete appropriate paperwork for current and new accounts: physician acknowledgements, printer installation, special pricing, connectivity, etc.
• Disseminate information to customers and employees as appropriate.
• Maintain and record in Sales Force.
• Maintain high standards of technical knowledge of testing, testing changes and M.D. Specialties.
• Submit weekly and monthly mandatory reports as deemed necessary by management.
• Provide feedback to Marketing and Tech Support, TriCore Operations in developing effective and professional sales and training materials for capabilities and services.

Client Relationship Manager

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
• Identify up-sell and cross-sell opportunities and progress them to close
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
• Lead commercial conversations with customers — pricing, renewals, and contract changes
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

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Territory Account Manager, Wholesale

Account Manager

Relationship Manager I – Business Banking

Virtual Account Manager – Food Ingredients

Account Manager – Upstream Chemicals

Strategic Partner Manager – West

Principal Partnerships Manager, Product

Account Manager

Associate Territory Manager

Partnerships Coordinator

Account Manager, Employee Benefits

Client Relationship Manager

Account Manager, OTE $140,000/year USD