Pod Lead, Specialty Account Management

HopSkipDrive

Strategic Pod Lead managing a team for HopSkipDrive’s Specialty Account Management. Ensures seamless integration and operation of professional transportation fleets.

Posted 6/30/2026full-timeRemote • Arizona, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Unify the Account Management Lifecycle: Lead a specialized pod of 5–6 direct reports (BDMs and Specialists), ensuring that professional fleets are not just contracted, but successfully integrated and optimized for daily ride volume.
Drive Professional Supply Performance: Own supply-side performance for the WAV and Livery categories, ensuring we have the professional density required to meet district demand.
People Leadership & Development: Manage and coach a team of individual contributors. You will be responsible for their career growth, performance management, and daily tactical guidance.
Standardize Operational Blueprints: Eliminate "islands of process" by enforcing strict documentation standards. You will ensure every market launch and CarePartner relationship follows a consistent process.
Manage High-Complexity Portfolios: As a player-coach, you will directly manage a select group of high-complexity strategic partnerships, modeling excellence in account management for your team.
Act as the First Point of Escalation: Serve as the primary operational lead for complex CarePartner negotiations or significant service-level gaps within your pod.
Optimize the "Hunter/Farmer" Handshake: Partner with Revenue and Sales Ops to ensure that new supply acquisition is perfectly aligned with upcoming district demand and operational capacity.

Requirements

What you’ll need

Proven People Management: 5+ years of experience managing professional teams, including a track record of developing and promoting mid-level individual contributors.
Systems-Thinking & Rigor: You are obsessed with documentation and "playbooking." You have a proven ability to take complex, manual processes and turn them into scalable SOPs.
AI & Automation Tech-Fluency: You actively leverage AI and automation tools (e.g., LLMs for drafting documentation, workflow automation, or data synthesis) to accelerate team productivity, streamline communication, and eliminate repetitive tasks. You encourage your team to use AI responsibly to work smarter.
Player-Coach Mentality: You enjoy being "in the weeds" of a complex negotiation or operational challenge while maintaining the bird’s-eye view required to lead a department.
Collaborative Diplomat: You can fluidly navigate the natural friction between supply acquisition and operational fulfillment, finding the "win-win" for the business, the team, and the client.
Data-Driven Operator: You use supply-side metrics to drive team performance. You are comfortable using data tools to identify gaps and forecast supply needs.
Comfort with Ambiguity & Change: You thrive in a fast-paced, evolving marketplace environment. You can chart a clear path forward for your team even when operational blueprints are still being written.
Senior Stakeholder Presence: You have the gravitas and communication skills to represent the Specialty Transportation division in cross-functional leadership meetings and strategic planning sessions.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Equipment allowances

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance ManagementSupply-Side MetricsOperational Process StandardizationDocumentation StandardsStrategic Partnership Management

Soft Skills

Player-Coach MentalityComfort with Ambiguity & ChangeSenior Stakeholder Presence