Account Manager

• Administrar y hacer crecer de manera rentable las cuentas asignadas del Canal Moderno, asegurando el cumplimiento de la cuota de venta y la salud financiera de su cartera.
• Garantiza la excelencia operativa de la célula de trabajo (KASL + KAE), eliminando barreras administrativas y logísticas que impidan la ejecución impecable de Birdman en el anaquel.

Junior Key Account Manager

• Generación de negocio
• Detectar y generar nuevas oportunidades comerciales en los sectores de paquetería, distribución, retail y tecnología.
• Prospectar activamente nuevos clientes mediante cold calling, email y LinkedIn, asegurando un pipeline constante y calificado.
• Liderar el ciclo comercial completo: desde la prospección y detección de necesidades hasta la negociación y el cierre.
• Comprender los procesos logísticos del cliente y sus pain points para posicionar a Moova como alianza estratégica.
• Acompañar a las cuentas ganadas en sus primeros meses para asegurar una implementación exitosa y detectar nuevas oportunidades.
• Colaborar con los equipos operativos para garantizar que la promesa comercial se traduzca en una entrega real de valor.
• Registrar todos los avances en HubSpot, generando reportes precisos y un forecast de ventas confiable.
• Participar en eventos de la industria y ferias comerciales para generar leads y fortalecer la presencia de marca.

Senior Key Account Manager

• Act as the primary interface between Contract Logistics business stakeholders and IT teams across the Americas region.
• Build strong relationships with business leaders, operations teams, local BRMs, and IT delivery teams.
• Capture, analyze, and translate business requirements into structured IT demands.
• Evaluate requests based on business value, feasibility, cost, risk, and strategic alignment.
• Manage the demand lifecycle from intake through prioritization, approval, planning, and delivery handover.
• Support the harmonization and optimization of business processes and technology solutions during ongoing organizational transformation initiatives.
• Drive visibility and transparency across the IT demand pipeline and portfolio.
• Collaborate with regional and global stakeholders to align priorities and expectations.
• Support customer tenders and business opportunities by providing IT-related expertise.
• Monitor solution adoption and business value realization after implementation.
• Identify opportunities to standardize, streamline, and improve Contract Logistics processes and supporting technologies.
• Act as a trusted advisor, challenging requirements when needed and ensuring solutions are aligned with business and IT objectives.

Global IT Business Relationship Manager – Contract Logistics

• Develop professional relationships with clients
• Guide clients in increasing online presence
• Maintain customer relationships and build value
• Promote additional marketing services
• Communicate effectively about offered services
• Understand and interpret statistical data
• Perform monthly reporting calls with clients
• Manage accounts with focus on revenue growth
• Assess website and marketing service quality
• Provide proactive solutions to increase traffic and leads
• Work with Site Production Team for onboarding

Account Manager, Customer Success

• Develop and manage relationships with key strategic partners
• Identify new partnership opportunities and develop strategies
• Lead and accelerate sales growth
• Provide strategic insights to adapt Aircall’s vision for LATAM
• Collaborate with cross-functional teams to pursue growth opportunities
• Represent Aircall at industry events and conferences
• Develop a deep understanding of the LATAM SMB market

Partner Account Manager

• Drive sales, increase, and promote Neogard’s high-performance Waterproofing, Roofing and Flooring solutions across the assigned territory
• Manage and expand relationships with contractors, architects, owners, engineers, and decision-makers
• Support existing accounts and identify new business opportunities
• Use CRM to organize and monitor daily sales activities, follow-ups, and project progress
• Provide technical knowledge, sales ability, and field assistance
• Establish direct contact with owners, architects, engineers, and design professionals
• Cultivate a collaborative relationship with independent representatives, distributors, and contractors
• Provide active support in trade organizations, shows, and committees
• Deliver presentations to prospective clients
• Keep up to date with industry trends and new technologies

• Administrar y fortalecer relaciones con clientes estratégicos
• Desarrollar estrategias específicas en cuentas clave
• Garantizar la permanencia de productos de BD en cuentas estratégicas
• Construir planes de cuenta junto con los KAE
• Negociar y cerrar acuerdos con tomadores de decisión
• Identificar nuevas áreas de negocio
• Monitorear campañas en cuentas clave

Gerente de Cuentas Clave

• Build and maintain strong relationships with high-value customers through personalised and proactive communication
• Deliver exceptional customer service and create long-term customer loyalty
• Engage with customers across multiple communication channels and platforms
• Understand customer preferences, behaviours, and needs to provide tailored experiences
• Organise and coordinate VIP activities, events, and market-focused initiatives
• Maintain strong awareness of local trends, networking opportunities, and relevant social events within the Mexican market
• Handle customer requests and escalations professionally and efficiently
• Create positive and memorable customer journeys aligned with VIP service standards
• Collaborate with internal teams to improve customer engagement and retention strategies
• Manage multiple customer interactions simultaneously while maintaining high-quality service delivery

VIP Relationship Manager – iGaming, MX Market

• Oversee sales activities across our solutions portfolio for Mexico
• Manage and develop strategic sales business through our partners to guide sustainable long-term growth
• Develop, implement, and manage joint business plans that identify key growth areas in the partner organization to help increase revenue
• Promote sales, focusing on joint solutions and opportunities, and on creating and guiding partner sales initiatives and direct sales
• Work with partners to demonstrate how Red Hat’s solutions and technologies can be integrated in their offerings
• Promote executive engagement on an ongoing basis to ensure that key strategies for increasing Red Hat's presence in partner customer accounts are met
• Build jointly-agreed-to business plans with partners and ensure implementation of business plans based on defined metrics
• Collaborate with other verticals to help promote their business objectives through the partner ecosystem

Sales Account Manager

• We are hiring a Partnerships Associate to own the full partner lifecycle at MDS, from finding and closing new partners to keeping everything running cleanly behind them.
• On the sales side, you will proactively identify and pitch potential partners, brands, SaaS tools, service providers, and experts that align with MDS member needs, and move them from first contact to signed agreement across affiliates, event sponsorships, and community offerings.
• On the operations side, you will own partner onboarding, contract management, the partner database, the weekly newsletter, MDSONLY offers, deliverable tracking, affiliate commissions, and community intelligence reporting.
• You close a partner, and then you make sure they work. The person we are hiring is equally comfortable sending a cold outreach email and cleaning up a database, and takes pride in a partner ecosystem where nothing slips and everything is current.

Partnerships Associate

• Actuar como punto de contacto principal para clientes estratégicos.
• Prospección activa de nuevos clientes en cuentas estratégicas y desarrollo de oportunidades en cuentas existentes.
• Gestión del ciclo completo de ventas: desde la identificación de oportunidades hasta el cierre.
• Cumplimiento de objetivos de ventas y márgenes definidos por la compañía.
• Colaboración interna con equipos de preventa, marketing y delivery para asegurar propuestas competitivas.
• Reporte y forecast preciso en CRM (Salesforce u otro).
• Establecer y mantener relaciones sólidas con decisores estratégicos (CXO).
• Identificar necesidades actuales y futuras de los clientes para ofrecer soluciones personalizadas.
• Identificar oportunidades de negocio en las cuentas asignadas y generar nuevas cuentas dentro de los sectores objetivo.
• Promover soluciones tecnológicas de la empresa mayormente Microsoft el resto de las tecnologías es un plus (cloud computing, ciberseguridad, integraciones de sistemas, servicios de implementación, servicios de soporte).

• Account Managers are responsible for taking care of business treasure: existing clients.
• Focused in strategically grow revenue and services through Element’s service offering.
• Demonstrate expertise in the marketplace to uncover opportunities locally and globally.
• Responsible for continuously identifying cost savings projects, growth opportunities and enhance performance in line with client practices and objectives.
• Generate share of wallet opportunities with existing customers.
• Identify needs and develop proposals with Elements value added services.
• Coordinate end to end sales process for a new asset and service onboarding.
• Accountable for the overall relationship management of clients.
• Coordinate internal areas to meet day to day or new requirements.
• Meet clients to maintain and grow business relationship.
• Oversee line renewals and legal changes.
• Introduction of new products & services with existing clients to enhance profitability.
• Responsible for the development, planning and execution of a strategic account plan.

Senior Relationship Manager

• Liderar la construcción y consolidación del ecosistema de alianzas y comunicación en México, posicionando el programa como referente en empleabilidad inclusiva y garantizando la articulación efectiva entre stakeholders para generar impacto concreto.
• Diseñar y liderar la estrategia nacional de alianzas y comunicación, alineada a los objetivos regionales de Comunidad al Empleo, garantizando coherencia, escalabilidad e impacto en Mexico.
• Mapear, segmentar y priorizar stakeholders estratégicos (empresas, cámaras, ONGs, organismos multilaterales y sector público), desarrollando un pipeline robusto de alianzas de alto valor con foco en potenciar la empleabilidad.
• Estructurar, negociar y formalizar acuerdos de colaboración, asegurando propuestas de valor claras para cada aliado y foco en generación de oportunidades concretas de empleabilidad inclusiva.
• Desarrollar y consolidar un ecosistema de empleadores, promoviendo engagement continuo, fidelización y adopción activa de las soluciones del programa (Inclusive Employability Toolkit y Hiring Accelerator Suite).
• Liderar la estrategia de comunicación y posicionamiento en el país, garantizando consistencia narrativa, relevancia cultural y alineación con la estrategia regional.
• Optimizar campañas de comunicación y advocacy, con foco en sensibilización sobre diversidad, inclusión y empleabilidad, ampliando alcance e influencia.
• Conceder entrevistas a medios de comunicación coordinados por la agencia, contribuyendo a fortalecer la visibilidad del programa.
• Actuar de forma proactiva en el posicionamiento de la iniciativa como referencia en empleabilidad inclusiva en Mexico, a través de narrativas consistentes y presencia calificada en canales relevantes.
• Desarrollar contenidos estratégicos y reportes de impacto, traduciendo datos y resultados en narrativas claras para aliados, financiadores y stakeholders globales.
• Definir, monitorear y reportar KPIs de alianzas y comunicación, garantizando toma de decisiones basada en datos y mejora continua.
• Sistematizar aprendizajes y buenas prácticas, contribuyendo a la escalabilidad regional del modelo.
• Colaborar activamente con equipos regionales y globales, asegurando alineación estratégica y compartiendo conocimiento.
• Actuar con alta adaptabilidad en un contexto dinámico, asumiendo nuevas prioridades y desafíos conforme evolucione el programa (2026–2028).

Coordinador de Alianzas y Comunicación

• Desarrollar e implementar la estrategia de ventas de GE HealthCare mediante la creación y el sustento de relaciones/alianzas estratégicas con cuentas a nivel local (nivel regional- solamente México).
• Mantener y crear relaciones comerciales con hospitales, grupos de hospitales, organizaciones de compradores en grupo.
• Desarrollar y mantener un detallado entendimiento de las cuentas, de los negocios y mantener informados a GE HealthCare local, regional y a los especialistas de producto o apropiadamente envueltos.
• Liderar y cerrar tratos tanto multimodalidades como de un solo producto.

• Participating in meetings with key stakeholders, starting from onboarding kick-off and Business Review meetings.
• Discovering the strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyzing stakeholder mapping and setting the overall strategy to capture the right frequency in touchpoints.
• Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Assisting sales with upselling and initiating opportunities with the right product and the right contact.
• Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in the existing customer portfolio.
• Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets, ensuring the best customer experience and success recognition.
• Achieving customer advocacy goals with the marketing team, with success stories, testimonials, and so on.
• Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider One Product and Strategic Roadmap execution.
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

• Support high-quality execution of account operations, pilots, and deployments
• Maintain accurate reporting, project tracking, and customer communications
• Proactively identify risks, blockers, and opportunities within assigned accounts
• Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
• Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities.
• Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
• Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
• Track customer feedback, issues, and action items, and escalate appropriately
• Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
• Maintain project plans, trackers, and status update decks for internal and customer use
• Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline
• Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies)
• Maintain Customer Relationship Scorecards and operational performance metrics
• Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlight business case & ROI.
• Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis.
• Work cross-functionally with Operations, Product, Engineering, Support, and Finance to ensure smooth execution and issue resolution
• Support internal leadership reporting by consolidating data and insights from assigned accounts
• Assist senior account leaders with account planning activities, including tracking expansion opportunities and new initiatives
• Support lifecycle activities such as renewals, feature rollouts, and introduction of new products or offerings
• Identify and support revenue growth opportunities within individual franchisee accounts, including upsell and cross-sell initiatives aligned to franchisee operational maturity and adoption stage
• Track and report on franchisee-level revenue metrics, including attach rates, product utilization, and incremental growth, escalating insights and risks to senior account leaders to inform strategic account planning
• Leverage AI and data insights to proactively identify opportunities for increased product adoption, upsell initiatives, operational improvements, and accelerated revenue growth across franchisee accounts.
• Utilize customer usage trends, deployment data, and operational metrics to support more strategic account planning and proactive customer engagement.

Operations Account Manager – Bi-Lingual Spanish, English

• Managing and nurturing relationships with new and existing clients.
• Proactively identifying opportunities to upsell or expand product usage.
• Serving as a key point of contact for client questions or concerns.
• Collaborating cross-functionally with Sales, Support, and Product teams.
• Gathering and sharing customer feedback to improve product and service delivery.
• Solving customer issues with a calm, proactive, and friendly approach.
• Driving long-term client satisfaction and engagement.

• Developing and maintaining effective customer relationships at a senior level to ensure that we are seen as a trusted partner and provider of choice
• Creating new sales opportunities through the development of innovative solutions and services which meet customers’ needs and expectations
• Manage and prioritize your own workload to deliver against targets and deadlines
• Working collaboratively with colleagues both internally and externally to build effective partnerships and achieve shared goals
• Identifying and capitalizing on new business opportunities whilst maximizing profitability
• Ensure compliance with relevant laws, regulations and Hitachi standards
• Contribute to the creation, maintenance and enhancement of operational processes and systems to improve overall performance of the team
• Maintain an in-depth knowledge of Hitachi products and services
• Provide feedback and insight into market trends and competitor activity
• Plan and organize activities throughout the year to ensure the achievement of agreed objectives
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Key Account Manager

• Lead regional government relations and public affairs strategies in LATAM.
• Represent the company in high-level meetings with governments and regulators.
• Monitor and analyze regulatory and policy developments across the region.
• Develop position papers, briefings, and scenario analyses for leadership.
• Build and maintain strong relationships with institutions and industry associations.
• Support strategic projects involving permits, incentives, and public consultations.
• Ensure full compliance with laws, regulations, and internal policies.
• Provide guidance during sensitive or crisis situations involving authorities.

Government Relations Manager, LATAM

• The Account Manager is responsible for the organic growth, retention, and overall satisfaction of house accounts.
• Manage and grow existing house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads.
• Regularly identify threats (e.g., competitor activity, service issues) and collaborate with senior leadership to implement corrective actions.
• Cultivate strong social and professional bonds with key decision-makers.
• Serve as the primary liaison between customers and the Customer Service Department (CSD).
• Maintain a minimum of 10 follow-up calls per week for account relationship upkeep.
• Prepare and deliver On-Time Performance (OTP) and EDI reports within the first 10 days of each month for accounts with contracts or agreements.
• Monitor route consistency; investigate and address service lapses.
• Spend 50% of the time, or more, making in-person visits with customers.

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