Account Manager II

Job Duck

Account Manager II building long-term client relationships for Job Duck. Collaborating with internal teams to enhance client satisfaction and retention in a remote work environment.

Posted 7/15/2026full-timeRemote • 🇲🇽 MexicoJunior💰 $1,030 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and proactive support skills, ensuring successful onboarding and ongoing client satisfaction. Capable of identifying growth opportunities and driving account health through effective communication and problem-solving.

Highest-signal resume keywords

Client Relationship ManagementProactive SupportProblem-Solving AbilitiesCRM Tools FamiliarityOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer-Centric MindsetAttention to DetailProfessionalism

Tools & Technologies

CRM Tools

Industry Keywords

Customer ServiceClient RelationsAccount GrowthClient RetentionOnboarding

About the role

Key responsibilities & impact

Collaborate with internal teams to deliver a seamless client experience.
Lead and participate in client meetings to ensure alignment and progress.
Provide proactive support during onboarding and trial phases to ensure successful engagement.
Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs.
Support staffers when necessary to maintain alignment with client expectations.
Manage first-week follow-up processes with clients and staffers to ensure successful onboarding.
Monitor account performance and identify opportunities for improvement and expansion.
Lead launch sessions with new clients to set expectations and align on goals.
Diagnose client challenges and guide them toward appropriate solutions.
Act as the central point of coordination between clients and internal teams.
Cultivate client referrals through strong relationship management.
Identify and drive account growth opportunities aligned with client goals.
Drive client retention and account health by identifying risks and addressing concerns proactively.
Build and maintain strong client relationships by establishing trust, credibility, and consistent communication.
Contribute to company initiatives and continuous improvement efforts.
Maintain accurate documentation, including notes, updates, risks, and opportunities.

Requirements

What you’ll need

At least 1 year of experience in customer service, client relations, or a related role.
Excellent verbal and written English communication skills.
Strong problem-solving abilities and a customer-centric mindset.
High level of professionalism and strong telephone communication etiquette.
Strong organizational skills and attention to detail.
Ability to adapt and thrive in a fast-paced environment.
Familiarity with CRM tools.
Sales experience is preferred but not required.

Benefits

Comp & perks

Competitive salary.
Paid Time Off.
Bonuses.
100% remote/home-based position.
Full-time, long-term career opportunities.
Parental Leave.
Professional development and training.
Dedicated team support.
Alignment with our clients' core values.