Senior Client Success Account Manager

Gympass

Client Success Senior Account Manager managing large client portfolios at Wellhub, leading account growth and satisfaction efforts. Collaborating with clients on wellness solutions to enhance employee wellbeing.

Posted 7/7/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

About the role

Key responsibilities & impact

Maintain proactive relationships with an assigned portfolio of clients.
Thoroughly understand the needs, objectives, and challenges of each client.
Develop scalable success plans for each client, aligned with their business goals.
Monitor and analyze client usage of the product/service to identify opportunities for improvement.
Conduct regular business reviews with clients to assess progress and adjust strategies.
Identify and execute strategies to increase subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio.
Collaborate with the sales team to identify upselling and cross-selling opportunities.
Develop and maintain a strong network of contacts within client accounts.
Explore and develop scalable strategies for client acquisition and retention.
Work closely with the Wellbeing Engagement team to improve continuous communication with clients.
Collaborate with indirect channel clients to maximize their success and satisfaction.
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

What you’ll need

Proven experience in account management, client success, or similar roles in the B2B technology market.
Excellent interpersonal communication skills, both verbal and written.
Demonstrated ability to build and maintain strong relationships with clients.
Strong analytical and problem-solving skills.
Working knowledge of CRM tools and client communication platforms.
Ability to work independently and as part of a team.
Passion for client success and commitment to excellence.
Fluent English (oral and written).
Experience in the wellness or health-related technology sector and/or Knowledge of digital marketing and growth hacking strategies are a plus.

Benefits

Comp & perks

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
Health and life insurance.
As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a home office equipment reimbursement and a monthly work allowance to help cover the costs of working from home.
Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
It’s important to take time away from work to recharge. Employees receive a minimum of 25 days off per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).
Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.

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Hard Skills & Tools

Account ManagementClient SuccessAnalytical SkillsDigital MarketingGrowth Hacking

Soft Skills

Interpersonal CommunicationProblem-SolvingRelationship BuildingTeam CollaborationClient Engagement