Gympass

Customer Success Manager

• Take full ownership of the account lifecycle, from receiving and reviewing the contract, designing and executing strategic onboarding, delivering comprehensive client training for benefit adoption, through to tracking success milestones and executing retention or renewal strategies.
• Design efficient processes for high-value corporate clients (1,000 to 10,000 lives), ensuring a smooth integration and accelerating time-to-value.
• Work in close coordination with the CS Core team (Wellhub) to synchronize integration timelines, mitigate implementation risks, and streamline cross-departmental deliveries.
• Develop tailored solutions in collaboration with internal teams, leveraging real client feedback to continuously mature and refine the area’s operational workflows.
• Proactively identify and execute strategic upsell and cross-sell opportunities within the accounts under your management.
• Protect revenue through predictive risk modeling, early identification of threats, and execution of robust churn-mitigation plans.
• Consistently maximize the value of each account, turning successful implementations into marketable and referenceable success stories.
• Inspire and empower others by prioritizing your own and your colleagues’ well-being. Foster a supportive environment where everyone feels comfortable taking care of themselves and achieving a healthy work–life balance.

Customer Success Specialist

Translator

• As a Localization Specialist for Romania, you'll be part of our Localization Center of Excellence, playing a key role in ensuring that our global marketing communications feel truly local.
• Your work will go beyond translation, you'll help adapt content to the cultural nuances of the Romanian market, making sure every campaign, message, and customer touchpoint resonates with local audiences.
• You'll collaborate with stakeholders across Marketing, support product marketing initiatives with valuable cross-cultural insights, and help shape and continuously improve Wellhub's localization processes.

Localization Specialist

General

• Provide achievable insights and action plans for FAQ and Email automation channels based on a critical analytical sense to improve both performance and experience.
• Focus on the user experience through digital channels.
• Provide deep-dive analyses to support UX Writing guide in constructing, optimizing, editing, and creating articles in the FAQ.
• Manipulate data to help with decision-making and bring improvement insights for the FAQ and Email automation.
• Improve processes for the Customer Experience metrics performance, especially on the FAQ and Email automation channels.
• Act as a cross-channel specialist and have a data vision to propose improvements and innovations for the Help Center.
• Be proactive to establish good relationships with connected areas to predict, solve and understand the actions and issues.
• Work with the technology team to solve product errors and implement improvements for digital channels.
• Understand and work with the Zendesk tool.

Digital Channels Specialist, Chatbot

• Drive Retention & Upsell Strategies: You will develop and execute targeted marketing initiatives to increase subscriber retention and drive family member conversions. By identifying and testing strategies to maximize subscriber lifetime value, you’ll ensure users remain engaged and continue to see value in their membership. Leveraging data-driven insights, you’ll analyze user behavior and churn trends to proactively address pain points and optimize the subscriber journey.
• Community & Engagement Growth: You will lead the Ambassador Program, activating subscribers as advocates through referrals, testimonials, and engagement campaigns. At the same time, you’ll drive go-to-market strategies for new partner launches, ensuring subscribers stay informed and engaged with what's available to them at Wellhub.
• Data-Driven Decision-Making: Your role will involve using analytics to measure the impact of engagement initiatives and continuously optimize lifecycle marketing efforts. Through A/B testing, campaign iteration, and data-driven decision-making, you will refine messaging, campaign structures, and engagement tactics to improve performance.
• Cross-Functional Collaboration: As part of a global team, you'll collaborate with key local stakeholders (Client Success, Product Development, Client Experience, Partners Marketing) and leads from other regions to manage cross-functional initiatives, get input from local teams, and give visibility of your work. Build trust and foster a collaborative and fast-paced environment.
• Local Trends and Opportunities: Spearhead campaign innovation by identifying local trends, benchmarking competitors and marketing initiatives from other companies. Prioritize and align implementation internally and externally with the Global structure and local leadership teams.
• Execution and Project Management: Act as a project manager for local initiatives, ensuring end-to-end execution from planning to CRM campaign execution in an agile manner. Highly effective at following campaign build best practices within Braze (set up, QA, review) to proactively avoid errors. Comfortable escalating concerns + asking questions to ensure campaigns are set up correctly. Document learnings following Global guidelines.
• Creative Asset Development: Oversee the creation of assets, including CTA, visuals, and copy, maintaining consistency across channels and following marketing (and Gympass) best practices. Be hands-on using existing templates to develop marketing creatives with drag-and-drop tools like Canva, Figma, and Structured Web.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Lifecycle Campaign Specialist

Business Development Rep

• Identify and engage complex Enterprise prospects from a defined Book of Business (BoB)
• Strategic outbound prospecting
• Uncover complex enterprise opportunities
• Set the stage for successful high-value sales conversations
• Close collaboration with AEs for smooth handoff of qualified leads
• Build strong relationships through consultative selling
• Consistently achieve or exceed sales targets
• Develop industry expertise to act as a trusted consultant
• Communicate effectively with senior-level stakeholders
• Inspire and empower others by genuinely caring for wellbeing

Business Development Representative

• Identify and engage complex Enterprise prospects from a defined Book of Business (BoB) via email, phone, LinkedIn, Video, etc.
• Strategic outbound prospecting (listening to podcasts, reading the news, reviewing 10ks, etc).
• Uncovering complex enterprise opportunities (multiple stakeholders, various buying committees).
• Setting the stage for successful high-value sales conversations (building ROI, challenger mindset).
• Close collaboration with AEs for smooth handoff of qualified leads.
• Build strong relationships through consultative selling, nurturing long sales cycles, and establishing yourself as a thought leader.
• Consistently achieve or exceed monthly, quarterly and annual sales targets.
• Develop industry expertise to act as a trusted consultant on HR, wellness, and people trends across different sectors and geographies.
• Possess strong business acumen and the ability to effectively communicate with senior-level stakeholders.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

Chief Marketing Officer

• Architect and execute the overarching growth marketing strategy for the "Self-Sign Up” channel, evolving it into an at-scale B2B partner acquisition engine
• Drive full-funnel performance, balancing aggressive Top-of-Funnel (ToFu) lead generation with a multi-touch strategy to optimise conversion
• Establish a rigorous culture of data-driven decision making - for WoW and MoM forecasting, experimentation, and prioritisation of specific marketing initiatives
• The scale we are now working at means we have a zero-manual work policy, and a requirements for immediate introduction and adoption of AI driven tools and processes
• In collaboration with our Paid Media Director, oversee the allocation and optimization of paid budgets across paid search and social channels, including discovering and driving tests into new channels and content formats
• Partner with content marketing and regional partner marketing teams to build a robust organic growth flywheel that positions Wellhub as the strategic growth partner they wish to have for their business
• Collaborate with our MarTech lead to deploy sophisticated outbound sequences and automated acquisition strategies that resonate deeply with our target audience
• Own the CRM infrastructure and lifecycle strategies that nurture prospects from initial sign-up to fully activated partners, ensuring minimal drop-off and maximum engagement
• Act as the ultimate bridge between Product Development (to ensure the correct positioning is articulated and marketing expertise is leveraged at every stage of the journey), the Partnerships Team (to ensure lead quality matches commercial goals), and Value Management (to build cases for and execute commercial incentives)
• Successfully navigate and rally stakeholders across a broader matrixed ecosystem to prioritize and support partner network initiatives
• Inspire, mentor, and scale a dedicated team of growth marketers, while seamlessly directing indirect/matrixed resources across creative, MarTech, Product Development and Analytics teams
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Director of Growth Marketing – Partner Acquisition

Account Executive

• You are responsible for the continuation and renegotiation of existing contracts (renewals) for our B2B clients with a strong focus on larger corporate accounts
• You analyze the existing portfolio, identify data-driven needs for action based on opportunities and risks (up and cross-sells), and initiate measures independently
• You are responsible for contract negotiations with (key) corporate accounts optimizing revenue and margins in close coordination with colleagues from related areas such as Sales, Customer Success, Legal, and Controlling
• You actively work on the continuous improvement of our processes and methods in the area of Client Success to position Wellhub for a successful future in this area
• You understand the wishes and needs of our corporate clients and derive strategies & tactics for specific contract negotiations and conclusions as well as for future product improvements

Client Success Executive

Human Resources

• Develop and execute Talent Management processes (Performance Cycle, Promotion Windows, Feedback Triggers), ensuring contractual deadlines/milestones, creation of relevant materials, and alignment among all stakeholders to drive process efficiency and effectiveness, continuously seeking improvements.
• Develop project plans for Talent Management and Culture & Engagement initiatives.
• Lead Talent Management projects (e.g., Compensation Matrix, Job Descriptions) aligned with company objectives, overseeing all phases from project planning and execution to providing regular updates and progress reports.
• Act as a subject-matter expert for our engagement tool (Peakon), managing survey launches, communications, reporting, user access, and creation of materials for diverse stakeholders.
• Identify and propose strategies and improvements for engagement measurement tools and processes, optimizing their use and developing related initiatives.
• Proactively collaborate with cross-functional teams and stakeholders to ensure progress of processes and projects.
• Conduct market research and benchmarking to stay up to date with best practices and focus on continuous improvement of Talent Management processes.
• Source and evaluate appropriate vendors for Talent Management initiatives, lead vendor meetings, perform comparisons, and propose recommendations.
• Facilitate internal training sessions in English as part of projects and processes.
• Live the mission: inspire and empower Wellhubbers by prioritizing your own well-being and that of your colleagues. Be part of a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding a healthy work–life balance.

Talent Management & Engagement Specialist – Affirmative Action Position for People with Disabilities

People Operations

• Develop and execute Talent Management processes (Performance Cycle, Promotion Windows, Feedback Trigger), ensuring timely milestones, the creation of relevant materials, and alignment across all stakeholders to drive process efficiency and effectiveness while continuously seeking process improvements.
• Develop project plans for Talent Management and Culture and Engagement initiatives.
• Lead Talent Management projects (e.g., Compensation Matrix, Job Descriptions) aligned with company goals, overseeing all phases from project planning and execution to providing regular updates and progress reports.
• Act as the subject matter expert for our engagement tool (Peakon), managing survey launches, communications, reports, user access, and material creation for various stakeholders.
• Identify and propose strategies and improvements for engagement measurement tools and processes, optimizing their usage, and developing initiatives.
• Proactively collaborate with cross-functional teams and stakeholders to ensure process and project progress.
• Conduct market research and benchmarking to stay up to date with best practices and focus on continuous improvement of Talent Management processes.
• Search for and analyze suitable vendors for Talent Management initiatives, leading vendor meetings, conducting comparisons, and proposing recommendations.
• Facilitate internal training sessions in English within projects and processes.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Talent Management & Engagement Specialist – Affirmative Position for People with Disabilities

Sales Development Rep

• Inspiring Leadership: Act as the direct leader and mentor for our front-line Business Development Representative (BDR) team, fostering a culture of growth and purpose.
• Daily Coaching: Conduct live call-shadowing and deep-dive reviews to sharpen your team's ability to communicate the transformative power of Wellhub.
• Performance & Journey: Take full accountability for a team of 5–8 BDRs, guiding their professional journey and ensuring they hit the milestones that drive our mission forward.
• Hiring & Training: Lead the interview process for new talent and execute a seamless onboarding program that gets new starters hitting "active" status within 30 days.
• Stakeholder Management: Excellence in building strong partnerships with marketing and sales.
• Vertical Knowledge: Deeply understand the Spanish and Portuguese B2B ecosystem to teach your team how to position wellbeing as a "business-critical" priority for CHROs and CFOs.
• Economic Awareness: Pivot messaging based on market shifts to ensure Wellhub remains a vital solution for companies navigating industry headwinds.
• Inbound Agility: Manage the "speed-to-lead" for inbound inquiries, ensuring high conversion rates through rigorous qualification.
• Outbound Strategy: Work with the team to build hyper-personalised outbound "clusters". You’ll move beyond generic sequences to high-intent, research-backed prospecting.
• Tech Stack Champion: Ensure the team is getting maximum ROI out of Salesforce, LinkedIn Sales Navigator, and AI-assisted prospecting tools.
• BoB Management: Develop the best-in-class strategies for managing the rep's book of business and running the outreach-prospecting playbook and turning curiosity into attention with intention.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Senior Sales Development Manager

• Reporting to the Country Lead your core mission will be to manage a wide portfolio of growing B2B businesses (typically up to 500 employees) and ensure their long-term satisfaction through the following pillars:
• High-Velocity Onboarding: Lead the digital launch and setup process for a high volume of new SMB clients, guiding HR leads and business owners through their first 90 days seamlessly.
• Engagement & Activation Drive: Create and execute scalable communication strategies (webinars, automated campaigns, and digital toolkits) to introduce Wellhub to our clients' workforces and rapidly increase user sign-ups.
• Portfolio Health & Optimization: Monitor account health data to proactively identify low-engagement accounts, intervening with creative solutions to boost activation and prevent early churn.
• Commercial Retention: Own the renewal cycle for your portfolio, handling high-volume contract renewals, minor contract updates, and identifying upselling opportunities.
• Cross-Functional Bridge: Collaborate closely with the SMB Sales team to ensure smooth client handovers.

Junior Account Executive

Account Manager

• Develop and maintain close relationships with key partners through visits, emails, and calls.
• Handle all partner needs and issues during the partnership lifecycle.
• Achieve exclusivity targets by negotiating and securing exclusive deals with partners.
• Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner.
• Collaborate with internal teams to align on strategic objectives and support partner success.
• Conduct regular analysis of partner performance and provide actionable insights.
• Participate in strategic initiatives to enhance partner engagement and satisfaction.
• Prepare and deliver reports on partner success metrics and project outcomes.
• Assist in the creation and dissemination of support materials and tutorials.
• Be able to train and engage partners’ employees on Wellhub's value proposition.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Gympass

Customer Success Specialist

Localization Specialist

Digital Channels Specialist, Chatbot

Lifecycle Campaign Specialist

Business Development Representative

Business Development Representative

Director of Growth Marketing – Partner Acquisition

Client Success Executive

Client Success Executive

Talent Management & Engagement Specialist – Affirmative Action Position for People with Disabilities

Talent Management & Engagement Specialist – Affirmative Position for People with Disabilities

Senior Sales Development Manager

Junior Account Executive

Senior Partner Success Manager

Senior Partner Success Manager