Digital Channels Specialist, Chatbot

Gympass

Digital Channels Specialist providing actionable insights for FAQ and Email automation at Wellhub. Focus on user experience and data-driven improvements in wellness industry.

Posted 7/22/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced data analysis skills and proficiency in UX Writing to enhance digital customer experience through effective FAQ and Email automation strategies. Capable of leveraging tools like Zendesk and workflow automation to drive improvements and optimize user interactions.

Highest-signal resume keywords

Advanced Data AnalysisUX Writing ProficiencyFAQ ManagementEmail AutomationConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisUX WritingFAQ ManagementEmail AutomationChatbot ExperienceWorkflow Automation

Soft Skills

Conflict ResolutionAttention to DetailProactive Problem SolvingTime Management

Tools & Technologies

ZendeskDigital Customer Experience Tools

Industry Keywords

Customer ExperienceDigital ChannelsHelp CenterPerformance Metrics

About the role

Key responsibilities & impact

Provide achievable insights and action plans for FAQ and Email automation channels based on a critical analytical sense to improve both performance and experience.
Focus on the user experience through digital channels.
Provide deep-dive analyses to support UX Writing guide in constructing, optimizing, editing, and creating articles in the FAQ.
Manipulate data to help with decision-making and bring improvement insights for the FAQ and Email automation.
Improve processes for the Customer Experience metrics performance, especially on the FAQ and Email automation channels.
Act as a cross-channel specialist and have a data vision to propose improvements and innovations for the Help Center.
Be proactive to establish good relationships with connected areas to predict, solve and understand the actions and issues.
Work with the technology team to solve product errors and implement improvements for digital channels.
Understand and work with the Zendesk tool.

Requirements

What you’ll need

For candidates residing in São Paulo, the role follows a flexible model. You will be required to visit the office only when requested.
Bachelor’s degree in Engineering, Business, Marketing, or a related field.
Hands-on experience with digital customer experience tools, including FAQ management and email automation.
Advanced data analysis skills and proficiency in UX Writing.
Knowledge of workflow automation tools is a plus.
Experience with chatbots.
Strong conflict resolution skills and the ability to proactively identify obstacles and create creative, alternative solutions.
High sense of urgency and the ability to manage multiple, competing priorities simultaneously with minimal supervision.
Comfortable thriving in a fast-paced, highly dynamic environment with a strong attention to detail.
Excellent verbal and written English skills is mandatory.

Benefits

Comp & perks

Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more!
A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
Health, dental, and life insurance.
As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you.
Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
It’s important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness.