Zurich Insurance

Artificial Intelligence

• Extend and maintain the CES module
• Define AI integration patterns
• Build wrappers and internal SDKs
• Implement document processing pipelines
• Write integration tests and documentation

AI Development Framework Engineer

Call Center Representative

• Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provide feedback and recommendations to the team to improve the quality of customer care
• Follow procedures to ensure adherence to the company’s risk and compliance policies

Claims Call Center Representative

Risk

• Management of account risk portfolio and providing account level engineering to meet underwriting requirements
• Developing and implementing customer service strategies that reduce loss and improve customer operations
• Performing plan reviews and supporting change management
• Providing advanced property consultative services to customers, including identifying exposures with significant loss potential, investigation of cause/effect of major losses, and property management programs
• Assist in marketing Zurich risk transfer insurance products in conjunction with underwriting professionals and agents across company business segments

Senior Risk Account Engineer – HPR Property

Operations

• Ensure the processing and issuance of policies and endorsements according to business rules, focusing on Automobile and Home products (Personal Lines);
• Perform inquiries and handle transactions related to the financial movements of quotes and policies;
• Monitor processes, ensuring quality, efficiency and compliance with deadlines;
• Use departmental systems quickly and accurately to support operational routines;
• Provide customer service with cordiality, empathy and a focus on excellent experience, ensuring clarity and objectivity in issuance and billing information;
• Resolve requests autonomously, prioritizing deliveries within established quality standards and targets;
• Collaborate with the team, demonstrating active listening and effective communication;
• Contribute to continuous process improvement initiatives;

Operations Analyst I

Data Scientist

• Play a pivotal role in evolving our data function from strong management information delivery to a data science-led, AI-enabled capability.
• Accountable for developing and deploying predictive and statistical models across complex datasets.
• Ensure solutions transition effectively from experimentation into robust, controlled and scalable production use.
• Lead a team of analysts, supporting performance, development plans, and day-to-day prioritisation.
• Partner with senior stakeholders across the UK Life Business to identify opportunities for deeper insight and improved decision-making.
• Lead the design and delivery of advanced analytics and data science-driven solutions, including predictive insight and trend analysis.
• Shape and oversee the responsible use of AI and GenAI to automate insight generation and repeatable MI processes.

Senior Data Science, Analytics Lead

• Leading the development of analytical solutions and models to support underwriting and pricing decisions.
• Designing, building and maintaining robust data pipelines, datasets and codebases that support regular MI, dashboards and advanced analytics.
• Taking ownership of more complex reporting and forecasting processes, ensuring they are accurate, scalable and well-documented.
• Enhancing existing MI for Underwriting and Performance KPIs, introducing more advanced analytics.
• Developing and maintaining financial and performance forecasting models to support planning and portfolio steering.

Data Scientist – Underwriting Analytics

Data Analyst

• Produce high-quality management information (MI) across a range of Underwriting and Performance KPIs (e.g. premium, loss ratio, retention, new business, rate changes).
• Design, build and maintain regular reports and dashboards for stakeholders across the Underwriting and Actuarial Pricing functions.
• Build and maintain financial and performance forecasting models (e.g. volume, premium and loss forecasts) to support planning, budgeting and portfolio steering.
• Support the Head of Underwriting Analytics in generating actionable insights and recommendations for underwriting, pricing and portfolio management.
• Analyse trends in claims, exposure and pricing to identify opportunities and risks.
• Help improve data quality by identifying issues, contributing to data remediation and defining better data processes and controls.
• Enhance efficiency through process automation (for example, automating recurring reports, data refreshes and quality checks).
• Document processes, assumptions and methods in a clear, concise and repeatable way.
• Collaborate closely with Underwriting, Pricing, Finance and Data teams to understand requirements and deliver practical, user-friendly solutions.
• Contribute to ad-hoc analysis and projects (e.g. profitability deep dives, product reviews, portfolio segmentation, pricing change impact assessments).

Data Analyst – Underwriting Analytics

Attorney

• Representing the commercial insureds of a prestigious and financially stable commercial insurance carrier
• Preparing and trying high complexity, high exposure Maryland and District of Columbia Workers’ Compensation cases
• Work directly with claims professionals providing legal analysis and advice
• Preparing and filing legal pleadings and documents
• Performing legal research
• Preparing for and conducting pre-trial discovery
• Preparing for and handling final hearings before the workers’ compensation judge
• Conducting post-trial activities where appropriate

Senior Defense Trial Attorney

Business Analyst

• Construir y comunicar la visión del producto y roadmap evolutivo
• Coordinar con áreas comerciales, operativas, legales, tecnología y partners externos
• Facilitar la toma de decisiones basadas en datos
• Impulsar decisiones basadas en análisis de datos

Administration

• Configuración de proyectos (Scrum, Kanban, híbridos, custom)
• Definición y ajuste de workflows, tipos de issue, campos personalizados, reglas de automatización y permisos
• Administración avanzada de esquemas, plantillas y tableros
• Extracción, análisis y visualización de métricas clave (progreso, productividad, SLA, etc.)
• Estructuración y mantenimiento de espacios, páginas y plantillas de documentación orientadas a la gestión del conocimiento
• Integración efectiva entre proyectos de Jira y espacios de Confluence
• Habilidad para configurar y automatizar tareas, scripts y reportes en las herramientas Atlassian
• Experiencia en la generación y análisis de KPIs y tableros de control

Jira Administrator – Confluence

Manager

• Liderar, gestionar y desarrollar un panel de agentes asignado
• Identificar, atraer y seleccionar nuevos agentes para la red
• Garantizar una adecuada puesta en marcha operativa de los nuevos agentes
• Mantener una relación continua con los agentes, tanto presencial como en remoto
• Realizar seguimiento de objetivos y resultados comerciales
• Detectar oportunidades de crecimiento en el mercado
• Acompañar a los agentes en su desarrollo profesional mediante planes de carrera
• Realizar sesiones de mentoring y seguimiento
• Identificar desviaciones en resultados y activar planes de mejora y mitigación

Responsable de Negocio Captación

• Liderar, gestionar y desarrollar un panel de agentes asignado
• Garantizar el cumplimiento de los objetivos comerciales en los negocios de Particulares, Empresas y Vida
• Identificar, atraer y seleccionar nuevos agentes para la red
• Mantener una relación continua con los agentes, tanto presencial como en remoto
• Realizar seguimiento de objetivos y resultados comerciales
• Acompañar a los agentes en su desarrollo profesional mediante planes de carrera
• Realizar sesiones de mentoring y seguimiento

Insurance

• Rates and codes all Private & Confidential lines of business for supported business units.
• Processes all work within department standards.
• Reconciles discrepancies, checks own work for accuracy, and may check the work of others, especially Rate Tech I’s.
• Responds promptly and accurately to requests for information.
• May assist trainers in training new Rate Techs to the department and may provide support and coaching to peers, based on quality results.

Insurance Rating Analyst

Backend Engineer

• Design, develop, deploy, and maintain RESTful APIs using Microsoft Azure services.
• Build and manage APIs using Azure API Management (APIM).
• Develop backend services using .NET
• Implement authentication and authorization mechanisms (OAuth 2.0, OpenID Connect, Azure AD).
• Integrate APIs with cloud and on-premises systems.
• Ensure API performance, scalability, monitoring, and security best practices.
• Collaborate with frontend developers, DevOps, and product teams.
• Write clean, maintainable, and well-documented code.
• Troubleshoot, debug, and resolve production issues.

API Developer

Financial Planning and Analysis

• Perform key Financial Accounting and Reporting activities, ensuring compliance with IFRS, regulatory, and statutory requirements
• Prepare financial statements and support other general ledger closing activities
• Prepare and take ownership of assigned balance sheet account reconciliations
• Calculate and perform general ledger bookings (such as accruals, provisions, and pre-payments)
• Provide Group and external reporting (balance sheet, P&L, supplementary financial statement information) in accordance with IFRS and other GAAP standards
• Carry out intercompany reconciliations and postings
• Manage various closing activities, including maintaining interfaces to subledgers, posting statutory adjusting entries, performing statutory analysis, and filing
• Support and collaborate on projects, such as analyzing and implementing Group Chart of Accounts changes
• Maintain effective communication with stakeholders, including FAR Controllers, Actuaries, and Local Accountants
• Understand the ICFR Financial Statement framework, execute controls, and advise less experienced team members
• Provide support to the Team Manager
• Actively participate in and collaborate on process improvement projects

AI Development Framework Engineer

Claims Call Center Representative

Senior Risk Account Engineer – HPR Property

Operations Analyst I

Senior Data Science, Analytics Lead

Data Scientist – Underwriting Analytics

Data Analyst – Underwriting Analytics

Senior Defense Trial Attorney

Business Analyst

Jira Administrator – Confluence

Responsable de Negocio Captación

Responsable de Negocio Captación

Insurance Rating Analyst

API Developer

Senior Finance Accounting and Reporting Specialist