Service Contract Associate

Zurich Insurance

Service Contract Associate managing low complexity mechanical breakdown claims for Zurich North America. Handling communications with external sales staff, dealerships, and service shops to resolve claims efficiently.

Posted 7/15/2026full-timeRemote • Arizona, California, Colorado, Idaho, Illinois, Iowa, Kansas, Kentucky, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in automotive repair claims management, ensuring timely resolutions through effective negotiation and customer service. Proficient in communication and problem-solving to address inquiries and provide appropriate solutions.

Highest-signal resume keywords

Automotive Repair ExperienceCustomer Service ExperienceClaims ManagementNegotiation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Automotive RepairClaims ManagementNegotiationProblem Solving

Soft Skills

CommunicationCustomer Service

Tools & Technologies

Microsoft Office

Certifications & Qualifications

High School DiplomaZurich Approved Apprenticeship

Industry Keywords

Mechanical Breakdown ClaimsContractual CoverageRepair Solution

About the role

Key responsibilities & impact

Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims
Determine applicable contractual coverage and most appropriate replacement/repair solution
Work to have a timely resolution to claims by negotiating costs and labor hours associated
Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols

Requirements

What you’ll need

High School Diploma or Equivalent
2 or more years of experience in the Automotive repair area OR Bachelor's Degree and 1 or more years of experience in the Automotive Repair area OR Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area
Customer service experience
Experience with Microsoft Office

Benefits

Comp & perks

Competitive pay
Comprehensive benefits for employees and their families