ZOLL Medical Corporation

System Administrator

• Responsible for the development, technical support, continuous improvement, and sustaining activities related to the ZOLL Product Lifecycle Management (PLM) System
• Coordinate system updates with Sr. PLM System Administrator and key business stakeholders
• Liaise with 3rd party contractors and internal IT members as required
• Troubleshoot technical software issues in real time with Sr. PLM System Administrator, working directly with IT technical team as needed
• Develop a detailed knowledge of data structures to assist with reporting needs or data questions
• Maintain and document changes to Approval Matrix working with Department Managers and ZOLL’s Quality Management System
• Research opportunities to maintain best in class Product Lifecycle Management platform
• Prepare test scripts with Sr. PLM System Administrator, perform system testing, and write validation documentation
• Provide desktop support to geographically diverse user community, resolving client issues in a timely manner
• Maintain Service Ticket log, resolve and close assigned Service tickets
• Assign User Licenses, and maintain License log and License Pool User counts
• Assist with PLM Change Control Training for New Hires

PLM System Administrator

Manager

• Manage the Central Division of the Respiratory Care Hospital Ventilation Team (currently 6 Territory Managers and 3 Clinical Reps reporting)
• Achieve hardware and disposable Team Sales quotas as assigned
• Hire, educate, retain and promote talented sales people
• Drive new business opportunities and maintain an adequate sales pipeline
• Develop Territory Managers through coaching and positive reinforcement
• Communicate, implement, and monitor the Ventilator Sales Team Strategic Plan
• Lead by example; motivate and inspire the team
• Maintain organized account records and account profiles in Salesforce.com
• Provide reports as required (weekly expense reports, monthly and quarterly forecasts, activity reporting)
• Ensure Territory Managers provide required reports
• Maintain and track demo and evaluation inventory and document use in Salesforce.com; ensure equipment is in good working order
• Be financially responsible for equipment assigned to Territory Managers
• Spend an average of three days per week working in the field and travel regularly with team members
• Analyze and report on trends observed within the team
• Perform other projects as assigned

Regional Manager, Ventilators

Affiliate Manager

• Implement the compensation strategy and administer global compensation programs in compliance with policies and regulations
• Assist designing and building an innovative, competitive, and analytically driven global compensation structure
• Benchmark jobs against survey data and other market intelligence to determine competitive compensation ranges
• Gather data from market-based compensation surveys and analyze results and market trends
• Evaluate and implement job analysis instruments and materials
• Partner with Legal to evaluate roles for FLSA compliance
• Oversee participation in and use of salary surveys and recommend comp positioning
• Perform market analysis, job evaluations, and workforce classification projects
• Audit job descriptions for correct job family and level assignment
• Plan and manage compensation program administration, automation, and projects
• Respond to compensation-related questions from managers, HR business partners, and recruiters
• Prepare training content and assist in delivery for HR, business leaders, and employees
• Perform ad hoc analysis and continuous improvement of compensation programs
• Comply with all policies and standards; other duties as assigned by management

Compensation Partner

Administration

• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases
• Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to attention and advise providers or staff
• Prioritize competing objectives based on clinical acumen and knowledge of ZOLL devices
• Utilize individualized analysis and the Plan of Care to advise on next level of care and device role
• Collaborate with ZOLL TM/RM and other departments (National Accounts) to ensure appropriate service level and payer efficiencies
• Maintain working knowledge of payor requirements and ensure compliance to increase reimbursement realization
• Ensure timely processing of required documentation to prevent service delays and protect recurring revenue
• Provide ongoing education and training to hospital and office staff on device order requirements and workflows
• Responsible for improved claims billing yield within assigned geography and eligibility for potential bonus incentives
• Assist with departmental projects and special tasks (e.g., Pilot Teams)
• Achieve and maintain acceptable performance metrics
• Comply with Standard Operating Procedures and HIPAA; participate in other reasonable work activities as assigned by management

Coordinator of Patient Administration

Account Manager

• Works within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country.
• Provide internal support for Field Sales with delivery of the LifeVest
• Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
• Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services.
• Responsible for ensuring time to fit metric is met
• Manage the selection of PSR contractors based on availability, activity levels, etc.
• Manage field inventory levels.
• Disperses equipment as needed, determining shipping methods based on cost versus need
• Acts as the single point of coordination for inventory and PSR management.
• Negotiates with PSR contractors regarding fees for services
• Act as a liaison between internal and external customers
• Provide quality and timely customer support for product installations and post installation inquiries.
• Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
• Assist Reimbursement/Intake in obtaining necessary insurance information
• May assist and participate in the development and implementation of policies and procedures
• Solicits and acts on Field Sales feedback
• Support company and department change initiatives
• Manage customer (internal/external) relationships effectively
• Demonstrate ability to multi-task in a fast-paced work environment
• Support on-boarding effort for new hires

Account Coordinator

Support Engineer

• Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues.
• Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use.
• Ensure adherence to regulatory guidelines in product support activities.
• Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients.
• Document and maintain comprehensive records of customer interactions for future reference and continuous improvement.
• Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations.
• Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution.
• Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments.
• Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems.
• Stay current with product updates, technical specifications, and troubleshooting requirements.
• Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement.
• Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment.
• Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety.
• Performs other duties and tasks as assigned.

Customer Care - Product Technical Support Specialist

Associate Territory Manager (ATM) is a field-based role that encompasses both sales and sales support responsibilities.
Work collaboratively with Territory Manager(s) to support sales activities and territory management tasks that include customer and administrative support, assisting with territory management, territory coverage.
Persuade physicians, engage, educate and empower support staff via one-on-one discussions, group in-servicing, exhibits and conferences
Enable prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM)
Responsible for selling and growth of accounts as assigned by the Region Manager
Support of sales and ongoing account management of LifeVest and CDx products
Enroll and train customers on the ZOLL Patient Management System
Provide education and support to appropriate staff to reduce medical order exceptions
Provide territory support during times of Territory Manager absence or vacancy
Represent ZOLL in a professional and ethical manner
Analyze and report on trends within your territory

Associate Territory Manager

• Achieve sales hardware and disposable sales quotas assigned
• Maintain short range and long-term plans for developing sales in the assigned territory, these plans should include an annual business plan
• Expected to uncover new business opportunities, develop and keep up to date and adequate pipeline of potential sales to meet territory sales expectations
• Required to grow business by gaining competitive share in assigned territory
• Will need to provide the required in-service education to customers
• Responsible for ensuring the proper technical scope review has been conducted prior to sale
• Must maintaining organized account records, including account profiles and maintaining those in the company CRM Salesforce.com
• Responsible for providing various reports as required by management
• These shall include, but are not limited to, weekly expense reports, monthly and quarterly forecasts, and regular up-to-date activity reporting
• Expectation for maintaining and tracking demo and evaluation inventory and documenting the use there of in Salesforce.com
• In addition, equipment must be maintained and presented in good working manner
• Spend a minimum of 3 days per week working in the field
• Other projects as assigned

Territory Manager, EMS, Southern Ohio

Product Manager

• Provide portfolio leadership and vision for Code Data products; develop and manage portfolio roadmaps for assigned products based on a deep understanding of customer, market, and business needs
• Craft impactful business models and present recommendations to senior leadership; Guide product development to ensure market & business needs are met
• Act as the product expert for assigned products, staying fluent in the clinical needs and product use cases across various markets; Be the Voice of the Customer for assigned products, developing customer requirements and proposing new product concepts
• Support Product Owners and development teams to ensure VoC and market/business needs are considered during the development process
• Drive alignment of Code Data within the Resuscitation business; Coordinate with product managers, market managers, and Product Owners to ensure integration requirements are successfully communicated and implemented
• Ensure continuous alignment around project timelines and expectations between project team members and management; Drive the team to timely and effective execution against established projects and priorities
• Help to drive the success of the Code Data portfolio; Assist in the development of business plans that grow the market opportunity for the Code Data portfolio
• Analyze competitive offerings to identify differentiators for ZOLL; Build relationships with SDK partners as needed to support the overall ZOLL business

Global Product Manager - Code Data

• Territory to cover: Los Angeles, Los Angeles County, Orange County and San Diego County
• Responsible for achieving Territory Sales Quota, manage and develop customer base, control expenses while contributing to ZOLL's profitability
• Cover assigned territory promoting ZOLL Ventilator products within the Hospital markets
• Achieve sales hardware and disposable sales quotas assigned
• Maintain short range and long-term plans for developing sales in the assigned territory, these plans should include an annual business plan
• Responsible for uncovering new business opportunities, developing and keeping up to date an adequate pipeline of potential sales to meet territory sales expectations
• Responsible for providing the required in-service education to customers
• Responsible for ensuring the proper technical scope review has been conducted prior to sale
• Responsible for maintaining organized account records, including account profiles and maintaining those in the company CRM, Salesforce .com
• Responsible for providing various reports as required by management
• These shall include, but are not limited to, weekly expense reports, monthly and quarterly forecasts, and regular up-to-date activity reporting
• Responsible for maintaining and tracking demo and evaluation inventory and documenting the use thereof in Salesforce.com
• In addition, equipment must be maintained and presented in good working manner
• Each Territory Manager is financially responsible for the equipment assigned to them
• Spend an average of 3 days per week working in the field
• Education and Experience: College degree preferred; 5+ years of related sales experience required

Job Posting Title Sales Territory Manager, Hospital Respiratory Ventilator

Sales

• Regional Sales Manager will drive sales of ZOLL Itamar’s WatchPAT in the assigned region
• Develop new business relationships, manage existing accounts and generate new leads
• Establish relationships with doctors, hospitals, clinics, local professionals and other referral sources
• Manage account strategies, territory planning and admin duties to ensure customer satisfaction
• Increase sales revenue to meet assigned targets and quotas
• Maintain Salesforce CRM and troubleshoot issues
• Participate in sales orientation and training; attend trade shows
• Stay informed on competitive offerings and new products
• Travel up to 60%

Regional Sales Manager

Job Summary Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff. Essential Functions Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases. Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate, including following: Prioritize competing objectives (patient’s plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL’s medical devices to determine the best path forward for patient’s care and advise providers or their staff accordingly. Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role. Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption. Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer’s environment. Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services. Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams. Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company. Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies. Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same. Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams). Achieve and maintains acceptable performance metrics. Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA. Participate in any and all reasonable work activities as assigned and deemed appropriate by management. Additional duties as assigned by management.

Director

• Role: Hospital System Director within ZOLL Cardiac Management Solutions (CMS) sales leadership for North America
• Develop and execute sales strategies to maximize revenue and market share within target hospitals and healthcare systems
• Build relationships with hospital executives, service line leaders, and stakeholders; collaborate with field sales, marketing, and Clinical Evidence Directors
• Travel as required; including automobile and airplane travel; valid state driver's license

Hospital System Director - South East

Full-stack Engineer

Job Summary: Designs, develops, documents, and maintains software to support development or ZOLL products
Essential Functions: Develops, documents, and maintains high quality software designs, source code, and unit tests for product software or supporting software such as tools (e.g., parsers, simulators)
Performs software integration activities for integrating software to software or hardware subsystems
Develops, documents, and executes software unit verification procedures
Participates in and supports the development of, and sometimes executes portions of, software verification protocols
Reports own progress towards performance and schedule objectives
Stays current with software engineering trends and technologies through activities such as self- study, webinars, seminars, user group meetings and conferences
Follows standard operating procedures and software engineering best practices
Collaborates with team members and contributes to positive team environment that creates high quality solutions

PLM System Administrator

Regional Manager, Ventilators

Compensation Partner

Coordinator of Patient Administration

Account Coordinator

Customer Care - Product Technical Support Specialist

Associate Territory Manager

Territory Manager, EMS, Southern Ohio

Global Product Manager - Code Data

Job Posting Title Sales Territory Manager, Hospital Respiratory Ventilator

Regional Sales Manager

Coordinator of Patient Administration

Hospital System Director - South East

Software Engineer I - Embedded Devices