Account Manager

• Works within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country.
• Provide internal support for Field Sales with delivery of the LifeVest
• Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
• Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services.
• Responsible for ensuring time to fit metric is met
• Manage the selection of PSR contractors based on availability, activity levels, etc.
• Manage field inventory levels.
• Disperses equipment as needed, determining shipping methods based on cost versus need
• Acts as the single point of coordination for inventory and PSR management.
• Negotiates with PSR contractors regarding fees for services
• Act as a liaison between internal and external customers
• Provide quality and timely customer support for product installations and post installation inquiries.
• Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
• Assist Reimbursement/Intake in obtaining necessary insurance information
• May assist and participate in the development and implementation of policies and procedures
• Solicits and acts on Field Sales feedback
• Support company and department change initiatives
• Manage customer (internal/external) relationships effectively
• Demonstrate ability to multi-task in a fast-paced work environment
• Support on-boarding effort for new hires

Account Coordinator

Job Level

About the role

Requirements

Customer Support Specialist, RCM

Team Lead, HHA Recruiting

Client Relations Administrator

Inside Sales Representative

Bilingual Junior Human Resources Recruiter