Account Manager

• Datex is seeking an experienced, skilled Account Manager with expertise in Warehouse Management Systems (WMS), supply chain, and logistics to join our team.
• This role is pivotal in managing and expanding relationships with existing customers, ensuring they derive maximum value from our solutions and product offerings.
• Account Managers are responsible for developing long-term, trusting, mutually beneficial customer relationships, and establishing a trusted advisor relationship with the client’s key business executives, project sponsors and stakeholders.
• As an outcome of that relationship, an Account Manager actively qualifies and develops cross-sell, upsell, and expansion opportunities from their assigned portfolio, as well as long-term renewal strategies.
• In summary, this role is responsible for the contractual, revenue, strategic and overall relationship wellness of our client partnerships.
• This role includes variable compensation based on performance targets tied to revenue generation.
• Customer Relationship Management: You are the primary point of contact for your assigned portfolio, building long-term relationships with the key stakeholders.
• Account Growth: Identify and execute upsell and cross-sell opportunities to expand account value, as well as carry and exceed a defined quota by growing portfolio revenue.
• Prospect Pipeline: Establish, grow and maintain an appropriate pipeline to achieve revenue goals.
• Renewals and Retention: Lead renewal conversations, strategy, planning and execution. Manage churn and retention rates to company standards.
• Ongoing Communication: Establish and maintain consistent communication with the customer’s executive and leadership team, including conducting Quarterly Business Reviews.
• Cross-functional Stewardship: Collaborate with various internal departments to ensure alignment, awareness, and successful delivery of contracted services.
• Engagement Advocacy: Generate awareness of and drive participation in the various Client Programs such as User Groups, User Conferences, monthly webinars, etc.
• Administrative Acumen: Strong judgment, skill, and insight in managing administrative tasks, systems, and portfolio operations through maintaining CRM system records and account plans.
• Customer Reference Initiative: Support Sales, Marketing and CSM teams with the Reference process as requested/required from assigned customers.
• Travel: Up to 20%

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