Datex

Technical Program Manager

• Serve as the primary technical strategist for high-value clients, overseeing complex change requests (CRs), escalations, and strategic account planning.
• Lead the scoping and design of CRs, including detailed LOEs, technical specifications, GWT requirements, test plans, and validation protocols.
• Drive end-to-end lifecycle management of CRs, ensuring alignment with client goals, timely execution, and measurable outcomes.
• Conduct advanced data mapping and integration analysis, ensuring optimal system interoperability.
• Maintain deep understanding of client environments, workflows, and business objectives to deliver tailored technical guidance.
• Act as a technical escalation point for critical support cases, providing leadership in issue triage and resolution.
• Develop and maintain comprehensive documentation across enterprise systems (Dynamics, DevOps, Sidekick, OneNote).
• Collaborate with Product, Engineering, Support, Architecture, and Account Management to influence roadmap decisions and ensure client needs are met.
• Establish, monitor and report on strategic KPIs: CR throughput, LOE accuracy, SLA adherence, client satisfaction, and operational efficiency.
• Facilitate Root Cause Analysis (RCA) sessions and drive continuous improvement initiatives.
• Partner with Account Management to identify growth opportunities, support renewals, and contribute to strategic account development.
• Lead Monthly Business Reviews (MBRs), presenting insights, performance metrics, and operational recommendations.
• Oversee client software environments, ensuring proactive version control, upgrade planning, and feature enablement.
• Deliver executive-level presentations and product demonstrations to stakeholders.
• Mentor junior team members, fostering a culture of excellence, collaboration, and continuous learning.
• Maintain expert-level knowledge of company products, services, and industry trends.
• Champion a customer-first mindset, driving satisfaction, retention, and reference-ability.
• Some travel >20% may be required.

Technical Program Manager – WMS SaaS

Account Manager

• Datex is seeking an experienced, skilled Account Manager with expertise in Warehouse Management Systems (WMS), supply chain, and logistics to join our team.
• This role is pivotal in managing and expanding relationships with existing customers, ensuring they derive maximum value from our solutions and product offerings.
• Account Managers are responsible for developing long-term, trusting, mutually beneficial customer relationships, and establishing a trusted advisor relationship with the client’s key business executives, project sponsors and stakeholders.
• As an outcome of that relationship, an Account Manager actively qualifies and develops cross-sell, upsell, and expansion opportunities from their assigned portfolio, as well as long-term renewal strategies.
• In summary, this role is responsible for the contractual, revenue, strategic and overall relationship wellness of our client partnerships.
• This role includes variable compensation based on performance targets tied to revenue generation.
• Customer Relationship Management: You are the primary point of contact for your assigned portfolio, building long-term relationships with the key stakeholders.
• Account Growth: Identify and execute upsell and cross-sell opportunities to expand account value, as well as carry and exceed a defined quota by growing portfolio revenue.
• Prospect Pipeline: Establish, grow and maintain an appropriate pipeline to achieve revenue goals.
• Renewals and Retention: Lead renewal conversations, strategy, planning and execution. Manage churn and retention rates to company standards.
• Ongoing Communication: Establish and maintain consistent communication with the customer’s executive and leadership team, including conducting Quarterly Business Reviews.
• Cross-functional Stewardship: Collaborate with various internal departments to ensure alignment, awareness, and successful delivery of contracted services.
• Engagement Advocacy: Generate awareness of and drive participation in the various Client Programs such as User Groups, User Conferences, monthly webinars, etc.
• Administrative Acumen: Strong judgment, skill, and insight in managing administrative tasks, systems, and portfolio operations through maintaining CRM system records and account plans.
• Customer Reference Initiative: Support Sales, Marketing and CSM teams with the Reference process as requested/required from assigned customers.
• Travel: Up to 20%

Account Manager – WMS SaaS

Implementation Specialist

• Leading requirement discovery
• Facilitating solutions design
• Training clients
• Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
• Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
• Providing oversight of the technical items delivered by the Technical Associates
• Testing of technical solutions in the customer environment
• Accountability for the success of client Go Live either on-site or remotely
• Assigning tasks and providing training to the Technical Associates
• Acting as a client consultant to advise clients in best practices and efficiencies
• Assisting the Director and other departments with Process Improvement initiatives
• Ensuring all artifacts are stored in the DevOps project for the client
• Potentially acting as the Product Owner for a specific Client Delivery Team
• Potential working toward specializing in work for customers from a specific industry

Implementation Manager – WMS SaaS

Customer Success Manager

• Serve as the primary point of contact for assigned customers, managing relationships and ensuring satisfaction.
• Identify and drive revenue growth through upselling, cross-selling, renewal, and expansion opportunities.
• Ability to understand customer supply chain operations and logistics workflows to provide relevant guidance and support.
• Coordinating amongst cross-functional teams and timelines.
• Conduct regular business reviews (MBRs/QBRs) to assess performance and identify improvement areas.
• Track and report on key customer success metrics such as retention rate, expansion revenue, and satisfaction scores.
• Escalate and prioritize execution of work, including customer communications when necessary.
• Ability to facilitate and manage cross-functional collaboration efforts with Sales, Product, Technology, and Support teams to ensure a unified customer experience.
• Support various company facing initiatives such as User Conferences, Marketing Case Study requests, Sales requests for references, customer webinar program participation, etc.

Customer Success Manager – WMS Software

Security Engineer

• Implement, configure, and manage Azure security controls across subscriptions, resource groups, and workloads
• Administer Azure Active Directory (Azure AD) and Entra ID, including MFA, conditional access, and identity governance
• Configure and monitor Microsoft Defender for Cloud and Microsoft Sentinel for threat detection and response
• Oversee Privileged Identity Management (PIM) and enforce least privilege access principles
• Ensure alignment with ISO 27001, NIST, and CIS Benchmarks
• Develop and enforce security policies using Azure Policy and Blueprints
• Conduct regular security assessments, gap analyses, and risk mitigation planning
• Maintain compliance documentation and support internal/external audits
• Monitor security alerts and analyze threats using Sentinel and third-party SIEM tools
• Respond to incidents, perform root cause analysis, and implement preventive measures
• Maintain and refine incident response playbooks for Azure environments
• Manage RBAC for secure access to Azure resources
• Configure Just-In-Time (JIT) access for VMs and privileged roles
• Audit user access, permissions, and authentication activities
• Manage Azure Key Vault for secrets and key lifecycle
• Enforce encryption for data at rest and in transit
• Configure and monitor Data Loss Prevention (DLP) policies
• Develop automation scripts using PowerShell, Azure CLI, and ARM/Bicep templates
• Implement automated alerting, remediation, and compliance reporting
• Support DevSecOps integration in CI/CD pipelines
• Maintain Azure Security Center dashboards for visibility and reporting
• Track key security metrics and trends to improve posture
• Generate reports for leadership and compliance teams
• Create and maintain security documentation, procedures, and policies
• Conduct security awareness sessions for IT and business stakeholders
• Stay current with emerging Azure security technologies and threat intelligence

Azure Systems Admin – Security

Support Engineer

• Int. Support Analyst is a mid-level support position for a warehouse management system. The candidate will be expected to interact with the client and troubleshoot issues with the system. They will also be required to identify and resolve mid to complex problems, create documentation, and provide solutions to the client. They will also be required to understand business processes and communicate effectively with the implementation team.
• **ROLE AND RESPONSIBILITIES **
• - Supporting the warehouse management system and clients.
• - Troubleshooting day to day application and/or database related issues.
• - Supporting enterprise software and databases in production environments.
• - Developing a comprehensive library of support and training documentation and resolution guides.
• - Evolving into a subject matter expert.
• - Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures.
• - Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
• - Work hours will take place during United States east coast business hours.

Client Support Analyst – Technical Software Support

Human Resources

• This role is a unique opportunity to be a key part of a rapidly growing U.S. software company as we continue to grow our presence as a sought-after employer in the Philippines for talented IT and software professionals.
• The desired candidate is one that possesses the skillset to handle both local Philippines employment matters, as well as occasional local operational business tasks.
• Recruiting and pre-screening of candidates in Philippines
• Create and route job offers, contracts, and other related documents for signature/approval
• Properly file and organize signed contracts and other HR documents; manage encoding for 201 files
• Prepares payroll-related documents of newly hired employees and is responsible for routing and securing signatures in all documents
• Coordinate with U.S. Director of HR to handle grievances, disciplinary actions, and other labor-related issues
• Collaborate with Philippines legal consultant and HR consultant when necessary
• Conduct pre-termination investigations and hearings
• Advise U.S. HR in the creation and update of best-practice company policies
• Manages the transition of probationary employees to regular status including sending reminders to managers
• Keep U.S. HR informed on national labor policy changes and new/added public holidays
• Attend job fairs to promote recruitment as needed
• Conduct market research to ensure competitiveness
• Address employee inquiries regarding compensation and benefits
• HMO/Health Insurance Administration
• Other HR duties as assigned
• Collaborate with U.S. finance department regarding business banking, business agreements, business errands, payroll, and other employee related payments
• Assists U.S. Finance department in banking and other local business tasks
• Plans, hosts, and attends employee off-site team builders, trainings, and parties
• Occasionally assists with the provisioning and return of company technology items
• Vendor Sourcing and Quotations: Identify and source vendors; collect quotations as per procurement policy.
• Contract and Vendor Coordination: Prepare procurement-related contracts based on leadership direction and scope.
• Finance Collaboration: Work closely with Finance to ensure compliance checks, timely payment processing, and adherence to procurement policies.
• Procurement Documentation: Maintain accurate procurement records including quotations, vendor communications, and comparative charts.
• Other office management duties as assigned