Datex

Support Engineer

• Int. Support Analyst is a mid-level support position for a warehouse management system. The candidate will be expected to interact with the client and troubleshoot issues with the system. They will also be required to identify and resolve mid to complex problems, create documentation, and provide solutions to the client. They will also be required to understand business processes and communicate effectively with the implementation team.
• **ROLE AND RESPONSIBILITIES **
• - Supporting the warehouse management system and clients.
• - Troubleshooting day to day application and/or database related issues.
• - Supporting enterprise software and databases in production environments.
• - Developing a comprehensive library of support and training documentation and resolution guides.
• - Evolving into a subject matter expert.
• - Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures.
• - Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
• - Work hours will take place during United States east coast business hours.

Client Support Analyst – Technical Software Support

Human Resources

• This role is a unique opportunity to be a key part of a rapidly growing U.S. software company as we continue to grow our presence as a sought-after employer in the Philippines for talented IT and software professionals.
• The desired candidate is one that possesses the skillset to handle both local Philippines employment matters, as well as occasional local operational business tasks.
• Recruiting and pre-screening of candidates in Philippines
• Create and route job offers, contracts, and other related documents for signature/approval
• Properly file and organize signed contracts and other HR documents; manage encoding for 201 files
• Prepares payroll-related documents of newly hired employees and is responsible for routing and securing signatures in all documents
• Coordinate with U.S. Director of HR to handle grievances, disciplinary actions, and other labor-related issues
• Collaborate with Philippines legal consultant and HR consultant when necessary
• Conduct pre-termination investigations and hearings
• Advise U.S. HR in the creation and update of best-practice company policies
• Manages the transition of probationary employees to regular status including sending reminders to managers
• Keep U.S. HR informed on national labor policy changes and new/added public holidays
• Attend job fairs to promote recruitment as needed
• Conduct market research to ensure competitiveness
• Address employee inquiries regarding compensation and benefits
• HMO/Health Insurance Administration
• Other HR duties as assigned
• Collaborate with U.S. finance department regarding business banking, business agreements, business errands, payroll, and other employee related payments
• Assists U.S. Finance department in banking and other local business tasks
• Plans, hosts, and attends employee off-site team builders, trainings, and parties
• Occasionally assists with the provisioning and return of company technology items
• Vendor Sourcing and Quotations: Identify and source vendors; collect quotations as per procurement policy.
• Contract and Vendor Coordination: Prepare procurement-related contracts based on leadership direction and scope.
• Finance Collaboration: Work closely with Finance to ensure compliance checks, timely payment processing, and adherence to procurement policies.
• Procurement Documentation: Maintain accurate procurement records including quotations, vendor communications, and comparative charts.
• Other office management duties as assigned

Client Support Analyst – Technical Software Support

HR Business Partner