Support Engineer

• Int. Support Analyst is a mid-level support position for a warehouse management system. The candidate will be expected to interact with the client and troubleshoot issues with the system. They will also be required to identify and resolve mid to complex problems, create documentation, and provide solutions to the client. They will also be required to understand business processes and communicate effectively with the implementation team.
• **ROLE AND RESPONSIBILITIES **
• - Supporting the warehouse management system and clients.
• - Troubleshooting day to day application and/or database related issues.
• - Supporting enterprise software and databases in production environments.
• - Developing a comprehensive library of support and training documentation and resolution guides.
• - Evolving into a subject matter expert.
• - Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures.
• - Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
• - Work hours will take place during United States east coast business hours.

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