ZOLL Medical Corporation

Manager

• Lead and execute upstream new product planning for digital and connected cardiac solutions
• Develop patient engagement frameworks that define how patients should interact digitally with their cardiac data
• Define cardiologist‑centric data experiences that integrate into clinical workflows
• Guide the strategy for mobile apps, remote monitoring, touchpoints, alerts, and personalized insights
• Support strategy development for integrating device‑generated data into existing physician tools, dashboards, & EHR ecosystems
• Drive voice‑of‑customer research with patients, physicians, and care teams
• Identify opportunities for partnerships, data ecosystems, and platform expansion
• Create key marketing requirements documents based on global customer needs
• Develop business requirements for new products and enhancements to existing products
• Partner with Marketing, R&D, IT, Medical Affairs, and Regulatory teams to shape pipeline priorities
• Stay current on competitive offerings and trends in digital cardiology

Product Planning Manager – Digital and Connected Care

Marketing

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Customer Care – Product Technical Support Specialist

• Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues.
• Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use.
• Ensure adherence to regulatory guidelines in product support activities.
• Assist in time sensitive situations, offering critical guidance or instructions to ensure quick and efficient protection of patients.
• Document and maintain comprehensive records of customer interactions for future reference and continuous improvement.
• Identify, record, and document alleged deficiencies related to the product, labeling, packaging, quality, durability, reliability, safety, effectiveness, or performance of CMS products in accordance with company policy and applicable regulations.
• Utilize strong interpersonal communication and excellent customer service skills while engaging with patients, Field Sales, medical personnel, and cross functional colleagues to provide timely product education and issue resolution.
• Provide 24/7 back-up on all patient and clinician support in substitution for cross-functional departments.
• Identify patterns in customer issues to suggest product improvements or updates that can enhance user experience and minimize future problems.
• Stay current with product updates, technical specifications, and troubleshooting requirements.
• Participate in cross-functional team meetings to share insights and discuss challenges that will contribute to product and service improvement.
• Must work independently, manage time effectively, and prioritize tasks in a dynamic, fast-paced patient contact/call center environment.
• Works closely with Customer Support and Field Personnel to dispatch ZOLL representatives to patient locations as required to resolve patient issues and ensure patient safety.
• Performs other duties and tasks as assigned.

Account Manager

• Persuading physicians, engaging, educating and empowering support staff via one-on-one discussions, group in-servicing, exhibits and conferences
• Enabling prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM)
• Responsible for selling and growth of accounts as assigned by the Region Manager
• Responsible for achieving assigned sales objectives
• Develop and effectively communicate general understanding of Sudden Cardiac Arrest and LifeVest specific data
• Effectively engage, educate, and empower support staff to identify patients
• Enroll and train customers on the ZOLL Patient Management System
• Provide education and support to appropriate staff to reduce medical order exceptions

Associate Territory Manager

• Achieve sales hardware and disposable sales quotas as assigned.
• Maintain short range and long-term plans for developing sales in the assigned territory
• Uncover new business opportunities and develop a pipeline of potential sales.
• Provide required in-service education to customers.
• Maintain daily organized account records using Salesforce.com.
• Provide various reports as required by management including expense reports and forecasts.
• Maintain and track demo and evaluation inventory.
• Attend trade shows and other projects as assigned.

Channel Partner Manager

• Responsible for the achievement of Territory Sales Quota
• Manage and develop customer base
• Control expenses while contributing to ZOLL's profitability
• Cover assigned territory promoting products to the pre-hospital (EMS) market
• Achieve sales hardware and disposable sales quotas assigned
• Responsible for maintaining short range and long-term plans for developing sales
• Responsible for uncovering new business opportunities
• Maintain organized account records, including account profiles and maintaining those in the company CRM
• Spend an average of 3 days per week working in the field

Ventilator Territory Manager, EMS

Sales

• Travel throughout the assigned region to call on current and potential channels for sales, including sales representatives, managers, distributors, and end-user customers.
• Manage and motivate distribution channels through territory planning, product training, and joint sales calls.
• Coordinate leads, orders, and quotes through manufacturer reps and distributors.
• Conduct product training for distribution partners as needed.
• Develop and execute the annual corporate sales action plan.
• Attend national and regional trade shows, as well as sales and marketing meetings.
• Maintain routine communication with distribution channels and ZOLL support personnel.
• Complete and submit administrative paperwork on time.
• Support marketing plans and coordinate execution to drive market growth.
• Provide monthly business updates and input for staff and quarterly meetings.
• Prepare results and insights for quarterly business reviews.
• Ensure relationship visibility through consistent reporting and follow-up.

Northeast Regional Sales Manager

Project Manager

• Manage clinical data, questions and requests received from field, interpret information in clinical context
• Investigate issues, classify by domain, write tickets for development teams and coordinate follow-ups
• Conduct basic statistical analysis using Excel and MATLAB/Python
• Organize and present findings in a clear and structured manner
• Cross-functional support by providing data and clinical insights (marketing, training etc.)
• Support writing of scientific publications with data analysis and technical input
• Act as the primary link between field teams and R&D, ensuring effective flow of feedback and technical inquiries
• Support marketing and field education teams, including data analysis, visualization and data-driven insights
• Prepare, present, and communicate technical findings in a clear, structured manner for technical and non-technical teams
• Support the writing of scientific publications

Algorithm Engineer, Project Manager – Maternity Leave Replacement

Administration

• Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff
• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases
• Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate
• Utilize individualized analysis and the Plan of Care to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role
• Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption
• Manage the follow-up process by working with other departments, such as National Accounts
• Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products
• Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements
• Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows

Coordinator, Patient Administration

Full-stack Engineer

• Designs, develops, documents, and maintains software to support development of ZOLL products
• Develops, documents, and maintains high quality software designs, source code, and unit tests for product software or supporting software such as tools
• Performs software integration activities for integrating software to software or hardware subsystems
• Collaborates with team members and contributes to positive team environment that creates high quality solutions

Software Engineer II

• Associate Territory Manager (ATM) is a field-based role that encompasses both sales and sales support responsibilities
• Work collaboratively with Territory Manager(s) to support sales activities and territory management tasks
• Responsible for selling and growth of accounts as assigned by the Region Manager
• Responsible for support of sales and ongoing account management of LifeVest to promote consistent utilization
• Effectively engage, educate, and empower support staff to identify patients and advocating on their behalf
• Enroll and train customers on the ZOLL Patient Management System
• Conduct level in-service meetings related to medical order process and requirements with auxiliary support staff
• Become a company expert and resource on both ZOLL and competitive products

Associate Territory Manager – Northern VA / Maryland

• Revenue responsibility for your defined sales territory
• Management, expansion and retention of existing ZOLL Hospital accounts
• Active business development in non‑ZOLL hospitals (hunter component)
• Management of complex sales processes for capital‑intensive medical devices (defibrillators)
• Identification of decision‑makers and influencers (nursing staff, physicians, procurement, management)
• Clinically grounded product demonstrations and clear articulation of added value
• Leading negotiations through to contract conclusion
• Implementation of national sales strategies at a territory level
• Consistent maintenance of pipeline, forecast and activities in Salesforce
• Close collaboration with Marketing, Service and technical specialists

Territory Manager – Hospital

Director

• Develop and Execute Professional Relations Strategy: Design and implement a comprehensive professional relations strategy focusing on strengthening relationships with key healthcare professionals, clinicians, hospitals, and cardiac specialists.
• Build and maintain long-term partnerships with leading cardiologists, cardiac centers, healthcare institutions, and key opinion leaders (KOLs) in the cardiac field to enhance ZOLL’s presence and reputation.
• Collaborate with cross-functional teams, including product development, medical affairs, and marketing, to ensure the integration of professional insights into ZOLL’s overall strategy.
• KOL and Thought Leader Engagement: Identify, engage, and manage relationships with influential KOLs, cardiologists, and other healthcare professionals to drive advocacy for ZOLL’s cardiac technologies and solutions.
• Customer Engagement & Insights: Engage healthcare professionals through targeted interactions and educational programs to gather valuable insights on current trends in cardiac care, patient management, and treatment gaps.
• Professional Education & Training: Oversee the development and delivery of educational content and training programs for healthcare providers, including webinars, workshops, and other clinical training to promote the effective use of ZOLL’s products.
• Digital and Social Media Engagement: Collaborate with the marketing team to create digital content that showcases ZOLL’s leadership in cardiac management.
• Compliance & Budget Management: Ensure all professional relations activities are executed in full compliance with internal policies, industry regulations, and legal requirements.
• Event & Conference Leadership: Represent ZOLL at national and international cardiology conferences, symposia, and meetings.

Professional Relations Director

• Provide internal support for Field Sales with delivery of the LifeVest
• Responsible for meeting all agreed-upon service metrics
• Coordinate patient appointments with PSR contractors
• Manage field inventory levels

Product Planning Manager – Digital and Connected Care

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Territory Manager – Hospital

Professional Relations Director

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