ZOLL Medical Corporation

Account Manager

• Responsible for the achievement of Territory Sales Quota
• Manage and develop customer base
• Control expenses while contributing to ZOLL's profitability
• Cover assigned territory promoting products to the pre-hospital (EMS) market
• Achieve hardware and disposable sales quotas assigned
• Maintain short range and long-term plans for developing sales
• Uncover new business opportunities
• Provide required in-service education to customers
• Ensure proper technical scope review has been conducted prior to sale
• Maintain organized account records
• Provide various reports as required by management
• Maintain and track demo and evaluation inventory
• Spend a minimum of 3 days per week working in the field

Territory Manager, EMS

• Verantwortung für die Marktakzeptanz und Verbreitung der professionellen CPR-Technologien
• Enge Zusammenarbeit mit dem Krankenhausvertriebsteam und dem klinischen Team
• Entwicklung, Förderung und Umsetzung einer angemessenen Pipeline
• Proaktive Unterstützung der Vertriebsteams beim Aufbau und der Verwaltung von Sales Force-Pipelines
• Dokumentation der in Sales Force verwalteten Vertriebs- und Bereitstellungsaktivitäten
• Verantwortlich für kleinere Installationen im Bereich Reanimation und Notfalldaten

Territory Manager – CPR, South Germany

Account Executive

• The Specialty Sales Representative, EMS Clinical and Software Applications will work with assigned Territory Manager(s) under the direction of the Director, Specialty Sales, EMS Clinical and Software Applications.
• As requested by the TM, the SSR will be responsible for the telephone, e-mail, and sales of targeted products into existing clients, conversions of existing customers between products, and for selling consumables, accessories, and software solutions to both ZOLL customers and competitive accounts.
• In addition to their efforts in supporting sales activity, the SSR will act as a liaison between customer and support, responsible for escalating and triaging customer concerns.
• Working closely with other ZOLL support teams, you will ensure the concern is directed to the appropriate resource for correction and you will own the follow up of the escalation to assure loop closure.
• Finally, the SSR will be responsible for the general sentiment of their assigned customer base. Utilizing standardized surveys and feedback tools, you will report on customer sentiment, develop action plans to improve customers with poor sentiment/churn risk, act on your plan with the support of other needed resources within ZOLL, and repeat the sentiment loop.

Specialty Sales Representative, EMS Clinical and Software Applications

• Develop an advanced understanding of the EMS, Fire, and Healthcare industries
• Develop a strong understanding of the functionality and business uses of ZOLL’s product suite
• Canvas and develop assigned sales territory actively
• Attend trade shows and other marketing and networking events to generate leads
• Diligently and accurately forecast sales activity and maintain compliance with established activity metrics
• Record all results of prospecting, sales, and customer contact in company CRM system.

Territory Manager, Data West

• Responsible for the achievement of Territory Sales Quota, manage and develop customer base, control expenses while contributing to ZOLL's profitability
• Cover assigned territory promoting products to the pre-hospital (EMS) markets
• Develop and execute comprehensive territory sales plans that include short-term and long-term goals, market analysis, and strategic tactics to capture new business opportunities
• Build and maintain strong, long-lasting customer relationships
• Identify and pursue new sales opportunities by proactively prospecting and qualifying potential customers within your territory
• Build and manage a robust sales pipeline to ensure a continuous flow of opportunities, effectively nurturing leads through the sales cycle
• Deliver compelling sales presentations and demonstrations to potential clients, showcasing the value and benefits of our offerings
• Provide accurate and timely sales reports, forecasts, and market feedback to management. Maintain meticulous records of customer interactions in our CRM system
• Stay informed about industry trends, market competition, and emerging opportunities. Adjust sales strategies accordingly to maintain a competitive edge
• Collaborate with cross-functional teams, including marketing and sales support functions to ensure seamless customer experiences

Administration

• Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff.
• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases.
• Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate.
• Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care
• Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption.
• Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements

Patient Administration Coordinator

Full-stack Engineer

• Collaborate with the Technical Team Lead, Product Owner, UX, QA, and other engineers to design and implement impactful product features
• Lead and contribute to the full software development lifecycle including planning, design, coding, code reviews, testing, deployment, and support
• Take ownership of large or complex features and deliver them from concept through release
• Participate in and help drive improvements across architecture, performance, scalability, and engineering practices
• Develop secure, maintainable, and high-performance code across the entire stack: backend, API layer, and front-end
• Maintain and enforce engineering standards across UI development, database access, documentation, and code quality
• Monitor and respond to production incidents, troubleshoot high-priority issues, and collaborate with Ops and Support teams
• Mentor junior team members and contribute to a culture of collaboration, technical excellence, and accountability
• Engage in Agile ceremonies and contribute to process improvements
• Coordinate with offshore development teams and ensure consistent engineering practices across teams

Senior Software Engineer

Project Manager

• Provide management oversight for each project assigned
• Ability to manage multiple projects or project phases simultaneously
• Manage customer relationship during the project
• Understand and communicate the project schedule to internal and customer project teams and resources
• Manage to the contract to assure compliance
• Proactively identify and mitigate risk
• Maintain the project plan and its associated components with frequent updates to internal and customer stakeholders
• Support projects where not all requirements are fully defined at the outset, partnering with internal teams and customers to help clarify needs as implementations progress
• Apply a learning mindset to new or unfamiliar situations, seeking guidance and incorporating feedback to navigate changing priorities and implementation challenges
• Assure successful acceptance and closure of the project
• Maintain a high standard of customer service, evidenced by consistently achieving high customer satisfaction ratings upon project completion
• Assure accurate revenue recognition and accounting relating to each project assigned, as appropriate
• Understanding of and adherence to internal accounting and security requirements, HIPAA and revenue recognition standards
• Travel to customer sites (local, national, and international) to attend and conduct project kick-off, status, planning, technical requirement gathering, and project closure meetings as necessary
• Represent the company in a professional and competent manner, always, as corporate liaison
• Manage customer expectations and develop internal and external relationships
• Continue to learn and apply project management methodologies and best practices
• Willingly engage in self and professional improvement training utilizing both internal and external training tools and classes.
• Ongoing contribution to team knowledge sharing

Sales

• Engage in clinical selling activities, including delivering the clinical value proposition
• Develop and maintain account relationships and management in relation to Itamar Medical products and services
• Build and maintain relationships with new and existing customers
• Identify and expand opportunities to increase utilization and revenue
• Travel and meet with existing and potential clients to discuss and demonstrate how Itamar Medical’s products can help them

Clinical Sales Specialist

Customer Support

• Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis.
• Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques.
• Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction.
• Proactively engage with customers, using historical data to anticipate issues and prevent future escalations.
• Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap.
• Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes.
• Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed.
• Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues.
• Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem.
• Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada).

Product Support Specialist II

• Manage an assigned list of accounts.
• Gather comprehensive information on budget process, funding source and timeline, competitive preference, product requirements, strategic direction, purchase timeframe, and Buying Influences.
• Develop and maintain a Blue Sheet for each opportunity/account.
• Identify key, high influence contacts in each account and develop relationships to gain support for ZOLL and the ZOLL vision.
• Lead a team internally for each opportunity that includes Territory Managers, Regional Managers, pro specialists, and deployment specialists to develop, direct, and execute account strategies.
• Develop opportunities to cross-sell different ZOLL market segments (i.e., Data, Ventilation, CPR etc.), to strategically advance ZOLL's position in the market and create incremental revenue.
• Present account reviews to senior management at regular intervals.
• Collaborate with an account's TM and RM regularly on strategy, next steps, and forecast details.
• Present the ZOLL vision, conduct product demonstrations, and convey benefits to all Buying Influences in the account.
• Responsible for maintaining organized account records, including account profiles and maintaining those in the company CRM, Salesforce.com.
• Responsible for providing various reports as required by management.

Strategic Account Manager, EMS

Manager

• Serve as the primary point of contact during customer setup and go-live.
• Guide customers through SDK setup, configuration, and integration.
• Collaborate with engineering and product teams to maintain the knowledge base.
• Deliver training and documentation to partner technical teams.
• Act as a technical advisor for partner integrations.
• Provide frontline partner support, triage, and resolution.
• Diagnose and replicate integration and performance issues.
• Capture, validate, and escalate customer-reported bugs.
• Conduct training and workshops for SDK capabilities.
• Partner with Sales, Technical Support, and Product Teams.

Data Integration Manager

• Position coordinates & conducts clinical support and training associated with new hospital marketing programs, particularly Resuscitation Pathways
• Position will be a clinical/technical expert on all ZOLL hospital products and serve as a resource to the hospital team
• Assist the Clinical Manager, Hospital with the development, refinement, and execution of all clinical initiatives associated with the hospital marketplace
• Coordinate and conduct all aspects of the Pathways Benchmarking program for in-hospital resuscitation outcomes improvement
• Act as clinical/technical product experts of all ZOLL Hospital products, serving as a reference, resource, and educator for sales personnel
• Service as a clinical expert as it relates to in-hospital resuscitation, including, but not limited to, AHA guidelines, clinical practice and translational research
• Assist in hospital sales support activities, such as in-service/education & follow-up

Clinical Support Specialist

Learning and Development

• Develop, deliver, and continually improve field training for Clinical Specialists and Technical Specialists
• Lead the planning, coordination, and delivery of all clinical field training programs
• Build and maintain core training content covering clinical knowledge, implantation workflow, device programming, and key data
• Develop training tools and programs that support effective skill development and consistent field performance
• Provide programmer training and education to support optimal patient outcomes
• Collaborate with Medical Education and subject matter experts to develop and deliver customer-facing education
• Partner with Field Leadership to monitor new-hire progression and support certification decisions
• Support new product launches, as needed
• Assess training needs and implement targeted solutions that improve field capability
• Maintain adherence to company policies, quality standards, and compliance expectations

Clinical Training Manager

Vice President

• Develop and execute long-term logistics and distribution strategies including global warehouse site optimization, 3PL partnerships, and expansion that are aligned with business goals.
• Develop efficient logistics and transportation strategies to ensure timely order fulfillment and product delivery.
• Implement warehouse management best practices to improve storage, handling, and fulfillment.
• Drive cost reduction initiatives while maintaining service excellence.
• Streamline processes, reduce costs, improve delivery times, and manage 3PL/vendor relationships.
• Lead and mentor large global teams, fostering a culture of continuous improvement through Lean and Six Sigma methodologies and collaboration.
• Budget oversight, cost control, and developing strategies to mitigate risks.
• Ensures compliance with international trade laws, FDA/ISO standards, and OSHA safety protocols while developing robust business continuity plans.
• Oversee supply chain compliance with FDA regulations, ISO standards, and other industry requirements.
• Implement best practices to maintain product quality and safety throughout the supply chain.
• Develop forecasting models to ensure optimal inventory levels and prevent stockouts or excess inventory.
• Collaborate with sales and manufacturing teams to align supply with demand.
• Utilize technology-driven solutions such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and ERP platforms for real-time inventory tracking and management.
• Identify and implement cost-saving initiatives across logistics, distribution, and inventory management.
• Leverage data analytics and automation to enhance decision-making and operational efficiency.
• Establish KPIs to measure and improve supply chain performance.

Territory Manager, EMS

Territory Manager – CPR, South Germany

Specialty Sales Representative, EMS Clinical and Software Applications

Territory Manager, Data West

Territory Manager, EMS

Patient Administration Coordinator

Senior Software Engineer

Project Manager

Clinical Sales Specialist

Product Support Specialist II

Strategic Account Manager, EMS

Data Integration Manager

Clinical Support Specialist

Clinical Training Manager

Vice President – Global Logistics, Distribution