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Customer Care, Product Technical Support Specialist
ZOLL Medical CorporationProduct Technical Support Specialist providing technical guidance and support for ZOLL medical devices. Identify and analyze user problems while ensuring patient safety and compliance with regulations.
About the role
Key responsibilities & impact- Provide patients, families, and medical professionals with exceptional technical guidance and support for ZOLL products and services
- Identify and analyze system and user problems and report accordingly
- Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve product issues
- Ensure adherence to regulatory guidelines in product support activities
- Document and maintain comprehensive records of customer interactions
- Identify patterns in customer issues to suggest product improvements
Requirements
What you’ll need- A clinical degree or certification such as CNA, LPN, RN, EMT is required and a minimum of 1-year related clinical experience with direct patient care responsibilities OR
- A min of 3 years related clinical experience with direct patient care responsibilities will be considered in lieu of clinical degree or certification
- Availability on at least one weekend day is required
- Strong communication skills, both oral and written
- Technical aptitude or experience troubleshooting basic to complex product related technical systems
- Ability to adapt to and learn new technologies and products quickly
Benefits
Comp & perks- Comprehensive benefits plans available at www.zollbenefits.com
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportproblem analysisdiagnosisregulatory compliancecustomer interaction documentationproduct improvement analysis
Soft Skills
communication skillsadaptabilitylearning agility
Certifications
CNALPNRNEMT