Account Manager

• Deliver high-quality instructor-led (virtual and in-person) training sessions across onboarding, core capability development, and ongoing readiness programs for Commercial Sales and Account Management.
• Facilitate engaging sessions that incorporate storytelling, role plays, case studies, and skill practice consistent with the L&D team’s “Teach–Demo–Do” model.
• Adapt delivery style to accommodate diverse audiences and learning modalities while maintaining consistent learner engagement and program fidelity.
• Serve as a coach and performance partner to reinforce learning on-the-job and drive behavioral change.
• Partner closely with the Director, S/AM Training & Onboarding to plan and execute the Commercial training calendar, including onboarding waves and continuing education programs.
• Collaborate with the Curriculum Design & Experience team to ensure materials are accurate, visually aligned, and performance-focused.
• Provide feedback from the field to continuously improve learning programs, materials, and delivery methods.
• Support integration of digital learning tools (e.g., Allego, Salesforce contextual learning, and LXP modules) into live training experiences.
• Build strong relationships with Commercial Sales and Account Management leadership to understand evolving priorities, skill gaps, and business opportunities.
• Partner with GTM Readiness and Change Management teams to ensure new products, tools, and processes are successfully integrated into Commercial learning plans.
• Serve as a subject matter resource on Commercial sales processes, client engagement best practices, and market trends.

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