ZEISS Group

QA Engineer

• Define and own system-level image quality metrics and acceptance criteria
• Design and execute repeatable image-quality test protocols and golden-sample workflows
• Publish dashboards and control charts
• Build Python/Matlab analysis pipelines to compute MTF, SNR/CNR, and other figures of merit
• Develop and evaluate calibration, preprocessing, reconstruction, and artifact-suppression methods
• Prototype algorithms, create validation plans and datasets, and quantify improvements against baselines
• Contribute to scan-optimization playbooks
• Lead image-quality activities for NPI programs, including requirements, verification/validation plans, results analysis, and derisking experiments
• Lead root-cause investigations for field and production image-quality issues and define corrective actions
• Provide tier-3 support for image-quality escalations and coordinate multidisciplinary 8D investigations
• Create and deliver CT theory and practical-scanning training
• Mentor peers in artifact recognition and mitigation
• Define best practices and SOPs for image-quality checks in manufacturing and service
• Author and maintain protocols, work instructions, calibration procedures, and release notes
• Support FMEA, design history, and ECR/ECO change-control packages
• Collaborate with software, production, service, QA, manufacturing engineering, applications, and other cross-functional teams

Staff Image Quality Engineer

People Operations

• Serve as the senior HR voice for North America and shape and execute the regional people strategy
• Advise the President of ZEISS Business Services NA and senior regional leadership
• Represent North America on the Global HR Leadership team and localize global HR initiatives
• Build community across the North American HR team to improve knowledge transfer, talent visibility, mobility, and best-practice sharing
• Lead HR transformation initiatives, including operating model redesign, service delivery evolution, and capability building
• Partner with global HR Centers of Excellence to deploy programs with regional fit
• Drive continuous improvement, process streamlining, digitization, and an AI-first approach
• Harmonize HR policies, standards, and processes across segments while accounting for regional and business nuances
• Provide strategic HR partnership across ZEISS's North American segments and functions
• Lead workforce planning, organizational design, and talent pipeline efforts
• Oversee employee relations across US and Canadian operations
• Lead, develop, and inspire regional HR Business Partners, HR Functional Managers, and specialist practitioners
• Build team capability in strategic partnership, data-driven HR, project management, and change management
• Champion ZEISS culture, belonging, inclusion, and psychological safety
• Support employee resource groups and senior leaders
• Establish governance frameworks, process documentation, knowledge sharing, KPIs, SLAs, and service excellence
• Manage executive stakeholder relationships, governance forums, briefings, and cross-functional collaboration
• Fulfill required Company Officer responsibilities and participate in the CZI pension and 401(k) Fiduciary Committee
• Lead performance reporting, metrics, SLA development, service charters, and regional functional strategy execution
• Drive cross-functional and cross-segment synergies
• Develop functional experts and leaders, hold teams accountable, and provide executive support and coaching

Head of People & Culture, NA

Application Engineer

• Deliver on-site customer training and application support for specialized ZEISS FESEM/FIB solutions
• Drive new market development through solution introductions and application insights via marketing initiatives and collaboration
• Generate business opportunities within the assigned product portfolio and market segments through active sales support
• Provide sales force training and coaching
• Engage in marketing activities to generate high-quality leads and opportunities
• Deliver high-quality equipment demonstrations and tailored solutions based on customer requirements
• Understand customer requirements and contribute to product performance and quality enhancement

Electron Microscopy Application Engineer – EM PASS

• Deliver on-site customer training and application support for specialized ZEISS semiconductor solutions
• Drive new market development through solution introductions, application insights, marketing initiatives, and collaborative efforts
• Generate business opportunities within assigned product portfolios and market segments through sales support
• Provide sales force training and coaching
• Engage in development of new solutions and lead implementation at customer sites
• Demonstrate equipment and provide tailored solutions based on customer requirements
• Understand customer requirements and contribute to product performance and quality enhancement

Electron Microscopy Application Engineer – EM PASS, Semi Industry

• Serve as the senior HR voice for North America and shape and execute the regional people strategy
• Advise the President of ZEISS Business Services NA and senior regional leadership
• Represent North America on the Global HR Leadership team and localize global HR initiatives
• Build community across the North American HR team to improve knowledge transfer, talent visibility, mobility, and best-practice sharing
• Lead HR transformation initiatives, including operating model redesign, service delivery evolution, and capability building
• Deploy globally led HR programs with regional fit in partnership with global Centers of Excellence
• Drive continuous improvement, process streamlining, digitization, and an AI-first approach
• Harmonize HR policies, standards, and processes across segments while accounting for regional and business nuances
• Provide strategic HR partnership to business leaders across ZEISS North American segments and functions
• Lead workforce planning, organizational design, and talent pipeline efforts
• Oversee employee relations across US and Canadian operations
• Lead, develop, and inspire HR Business Partners, HR Functional Managers, and specialist practitioners
• Champion ZEISS culture, belonging, inclusion, psychological safety, and employee resource groups
• Establish governance frameworks, knowledge management practices, KPIs, SLAs, and service excellence standards
• Manage executive stakeholder relationships, governance forums, briefings, and cross-functional collaboration
• Fulfill required company officer responsibilities and participate in the CZI pension and 401(k) Fiduciary Committee
• Lead performance reporting, metrics, SLA development, service charters, and regional functional strategy execution
• Provide executive support and coaching for ZBS leadership team members

Head of People & Culture, HR

Clinical Specialist

• Manage on-site and remote trainings within a given territory
• Contact customers independently, schedule appointments, make travel arrangements, and address customer inquiries
• Coordinate on-site trainings of border customers with CAS in adjacent territories
• Support assembly of Carl Zeiss instruments and peripheral devices
• Perform basic equipment troubleshooting
• Train technicians and doctors on instrument operation
• Communicate basic equipment maintenance procedures
• Serve as the customer’s liaison to Carl Zeiss on administrative and technical/clinical issues
• Communicate with Regional Sales Managers and Field Service Engineers regarding customer satisfaction and training issues
• Develop working relationships with Sales and Field Service teams to enhance customer care
• Learn to identify and communicate sales leads
• Prepare and submit complete, accurate, and timely documentation, including expense reports and Product Training Checklists
• Maintain and continually update knowledge of appropriate Carl Zeiss products
• Set up and instruct users on Carl Zeiss equipment at conventions and seminars
• Maintain and adhere to applicable GMP and ISO 9001 processes and procedures
• Report to the CAS Supervisor

Clinical Application Specialist I

Business Development Rep

• Identify and pursue business opportunities in a new field of business.
• Assess leads for their commercial and strategic potential.
• Develop and implement strategic partnerships with key industry players.
• Collaborate with product management and technology teams at ZEISS to align business strategies with product offerings.
• Create and deliver compelling presentations to board-level stakeholders and potential clients.
• Support negotiation of contracts and deals.
• Develop the organization by identifying opportunities for developing talents and skills necessary for the success of the AR/VR field of business.
• Create network with key internal partners to gain efficiency and strong commitment to deliver.
• Collaborates to the overall AR/VR commercial strategy.

Senior Manager, Business Development

Engineer

• Serve as a key technical resource for Field Service Engineers, Affiliates, and Distributors by providing technical support, resolving escalations, and contributing to continuous improvement initiatives for Zeiss Meditec products
• Act as the primary point of contact for technical inquiries and integration solutions from Field Service Engineers, Affiliates, and Distributors
• Provide support through ticketing systems, telephone, email, and remote login tools
• Address escalations on-site at domestic and international customer locations when necessary
• Assist in managing and resolving complex technical escalations in a timely and effective manner
• Ensure proper documentation and communication of solutions to stakeholders
• Work closely with global support and engineering teams to resolve technical issues and address customer concerns
• Foster cross-functional communication to drive alignment and efficiency
• Contribute to the creation and maintenance of a robust knowledge base by documenting resolutions and field issues
• Provide feedback to Quality and Engineering teams to support continuous improvement initiatives
• Support the Global Service organization with project implementation on an exceptional basis or upon special request
• Act as the service representative in relevant development projects, ensuring alignment with service requirements and customer needs
• Perform additional tasks as requested by the immediate manager to support organizational goals

Global Technical Escalation Engineer

Security Engineer

• You will be the go‑to expert for AI security architecture, shaping how we securely design, build, and operate AI solutions across ZEISS.
• Design secure reference architectures and patterns for AI platforms and AI applications
• Consult product, data science, and platform teams on secure AI design and implementation
• Secure AI systems against data poisoning, model theft, adversarial attacks, and other AI‑specific threats
• Define and implement measures for model integrity, data privacy, bias mitigation, and robustness
• Perform threat modeling and risk reviews tailored to AI workflows and pipelines
• Implement and manage data security measures
• Ensure strong authentication and authorization (e.g. OAUTH2, RBAC, PIM) across AI services and platforms
• Design and implement secure architectures for cloud platforms (i.e. Azure, AWS, GCP)
• Guide secure use of containers, orchestration, and Infrastructure as Code (e.g. Terraform, PowerShell) for AI workloads
• Integrate requirements from ISO/IEC 27001, SOX, HIPAA, PCI DSS into AI security concepts
• Ensure alignment with ethical AI principles and evolving AI regulation, including the EU AI Act
• Define and review security concepts for AI platforms; conduct security reviews and architecture assessments
• Support incident response related to AI systems, advising on detection, containment, and remediation
• Technical leadership and collaboration with international security teams, fostering collaboration across diverse, cross-functional groups
• Act as a key link between central security, regulatory functions, and the Digital Technology Accelerator
• Contribute actively to the ZEISS‑wide security community, sharing best practices in AI security

Security Architect – AI

Field Engineer

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Field Service Technician

Sales Operations Manager

• Review and process Eye Care Professional Channel customer onboarding workflows through Salesforce.com portal.
• Determine appropriateness and alignment of custom program requests using established templates and delegation of authority matrix.
• Prepare selected sales, customer mix and Sales team specific reports for weekly and monthly meetings.
• Create special reports and services using SQL, Access, Excel, Power BI, etc.
• Ability to create reports in both spreadsheet, Power BI and PowerPoint formats.
• Participate on project teams to develop / enhance commercial programs and information systems.
• Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues (including calculating credits owed, and submitting credit requests).
• Participate in pricing program audits, and provide backup to Pricing team functions.
• Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire Trainings, as well as periodic spot trainings on a variety of Sales Operations topics.
• Perform additional responsibilities as required.

Senior Analyst, Sales Operations

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Field Support Engineer II

Sales

• Leads a professional team of sales and application experts to grow the business
• Hires, develops, coaches, and supports sales professionals to achieve sales penetration
• Develops sales strategies & tactics to deliver superior customer experience
• Monitors and achieves departmental expense budget
• Frequently visits key customers, distributors, and sales network

Business Sales Manager

System Administrator

• Plan and organize internal and external training programs and maintain them in the Learning Management System (e.g. room booking, setting up virtual meetings, participant lists, contact persons for trainers and participants, billing process, creating reports on activities and feedback).
• Clarify course content with departments and coordinate target groups
• Ensure adherence to deadlines and budgets
• Develop proposals for course design and procure teaching materials

Learning Management System Administrator

Manager

• Develop, implement, and continuously enhance digital payment solutions across the ZEISS Group and its global entities
• Translate business requirements into scalable payment concepts and drive their successful implementation and rollout internationally
• Contribute to the development of ZEISS' global digital payments strategy and support the evolution of customer-centric payment ecosystems
• Manage workstreams and sub-projects in international, cross-functional transformation and IT initiatives using agile methodologies
• Collaborate closely with Business and Corporate Functions, Shared Service Centers, IT teams and external service providers as well as financial institutions
• Support program leadership by preparing decision proposals, business analyses, and management presentations
• Drive process optimization initiatives across Treasury, Accounting, and Finance-related payment processes
• Ensure stable operation and support of implemented payment solutions in cooperation with global stakeholders
• Develop and monitor KPIs and provide management reporting on project progress and operational performance