Field Support Engineer II

ZEISS Group

Field Support Engineer II responsible for diagnosing and repairing ZEISS medical equipment in Texas. Collaborates with customers to ensure high satisfaction and product reliability.

Posted 7/23/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing electronic and optical equipment, with a strong focus on customer service and communication. Proficient in managing service reports, spare parts inventory, and promoting service agreements to support revenue growth.

Highest-signal resume keywords

Electronics ExperienceFine Mechanics KnowledgeOptics Service SkillsA+ CertificationNet+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment DiagnosisPreventative MaintenanceField Service ReportingInventory ManagementCustomer Needs Assessment

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingSelf-DirectionTime Management

Certifications & Qualifications

A+ CertificationNet+ Certification

Industry Keywords

Medical Field ServiceService AgreementsCustomer SatisfactionCarl Zeiss Meditec GuidelinesField Service Reference Database

About the role

Key responsibilities & impact

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Interface with customers in a professional, pleasant and calm demeanor.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Requirements

What you’ll need

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
Must be self-directed, able to work independently with limited management oversight.
Must have good verbal and written communication skills.
Must have strong computer skills.
Must be able to pass required training to service fine mechanics and optics.
Ability to effectively service the equipment on which training is completed.
Multiple project and time management skills are required.

Benefits

Comp & perks

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay