ZEISS Group

Field Engineer

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Field Service Technician

Sales Operations Manager

• Review and process Eye Care Professional Channel customer onboarding workflows through Salesforce.com portal.
• Determine appropriateness and alignment of custom program requests using established templates and delegation of authority matrix.
• Prepare selected sales, customer mix and Sales team specific reports for weekly and monthly meetings.
• Create special reports and services using SQL, Access, Excel, Power BI, etc.
• Ability to create reports in both spreadsheet, Power BI and PowerPoint formats.
• Participate on project teams to develop / enhance commercial programs and information systems.
• Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues (including calculating credits owed, and submitting credit requests).
• Participate in pricing program audits, and provide backup to Pricing team functions.
• Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire Trainings, as well as periodic spot trainings on a variety of Sales Operations topics.
• Perform additional responsibilities as required.

Senior Analyst, Sales Operations

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Field Support Engineer II

Sales

• Leads a professional team of sales and application experts to grow the business
• Hires, develops, coaches, and supports sales professionals to achieve sales penetration
• Develops sales strategies & tactics to deliver superior customer experience
• Monitors and achieves departmental expense budget
• Frequently visits key customers, distributors, and sales network

Business Sales Manager

System Administrator

• Plan and organize internal and external training programs and maintain them in the Learning Management System (e.g. room booking, setting up virtual meetings, participant lists, contact persons for trainers and participants, billing process, creating reports on activities and feedback).
• Clarify course content with departments and coordinate target groups
• Ensure adherence to deadlines and budgets
• Develop proposals for course design and procure teaching materials

Learning Management System Administrator

Manager

• Develop, implement, and continuously enhance digital payment solutions across the ZEISS Group and its global entities
• Translate business requirements into scalable payment concepts and drive their successful implementation and rollout internationally
• Contribute to the development of ZEISS' global digital payments strategy and support the evolution of customer-centric payment ecosystems
• Manage workstreams and sub-projects in international, cross-functional transformation and IT initiatives using agile methodologies
• Collaborate closely with Business and Corporate Functions, Shared Service Centers, IT teams and external service providers as well as financial institutions
• Support program leadership by preparing decision proposals, business analyses, and management presentations
• Drive process optimization initiatives across Treasury, Accounting, and Finance-related payment processes
• Ensure stable operation and support of implemented payment solutions in cooperation with global stakeholders
• Develop and monitor KPIs and provide management reporting on project progress and operational performance

Manager – Digital Payments

• Provide advanced diagnostics support for all generations of ZEISS lithography optics at customer sites
• Analyze, visualize, and interpret machine and sensor data; derive root causes and propose technical solutions.
• Focus on the latest generation of lithography products and related diagnostic concepts.
• Test, implement, improve and help to develop new service and diagnostics scenarios in close collaboration with ZEISS teams in Germany and worldwide.
• Act as the local point of contact for all diagnostics-related topics for our direct customer ASML and our end customers.
• Document findings, create clear reports, and share best practices within the global ZEISS service and development community.
• Primarily support troubleshooting remotely from the back office, with on-site presence and occasional international travel only as required.

Field Diagnostics Engineer

Support Engineer

• Contribute to the development of the ZEISS IQS Global Software Support HUB structure and strengthen the Software 2nd level Support Team, with a focus on the APAC region.
• Analyze, troubleshoot, and sustainably resolve complex customer issues related to ZEISS software products and connected IT environments.
• Serve as the technical interface between 1st level support, 3rd level support, product management, software development, and global support functions.
• Maintain the knowledge base and document resolved cases in a structured manner to enable sustainable knowledge transfer.
• Provide timely 2nd level support for ZEISS software products and related IT environments.
• Analyze, reproduce, troubleshoot, and resolve escalated software incidents and customer reported issues.
• Utilize remote diagnostic tools to investigate and resolve customer system issues.
• Manage and document incidents with defined escalation and management processes.
• Create, maintain, and continuously improve software support documentation and knowledge base content.
• Stay up to date with software product updates, new releases, and support procedures.
• Travel domestically and internationally when required to support critical customer cases, projects, or training activities.
• Perform other related duties and responsibilities as assigned.

Technical Support Engineer, Software

Project Manager

• 複数の市場におけるローンチ準備、チャネル活性化、システム設定、マーケティング調整、およびクロスファンクショナルな実行を含む、ゴー・トゥ・マーケットプランニングの調整
• 市場、顧客、競合、および運用分析を実施し、採用障壁、ローカリゼーションニーズ、市場制約、および運用ギャップを特定
• 市場の洞察を製品ロードマップ、商業優先事項、地域改善活動の推奨に統合
• 製品ポジショニング、メッセージング、価値提案をグローバルXRチームと整合させ、各市場での一貫した適応を支援
• 地元および地域チーム、営業、マーケティング、オペレーション、商業、カスタマーサービス、規制などのクロスファンクショナルな利害関係者を調整
• 様々な市場におけるローンチの進捗、実行の質を追跡し、必要に応じてリスクや依存関係をエスカレーション
• 市場全体のオンラインジャーニーの展開を支援し、一貫性と再利用を図る
• オフライン小売の強化を支援し、ECP選定原則、オンボーディングアプローチ、スタッフトレーニング、品質監査を含む
• 製品のナラティブ、トレーニング資料、ローンチツールキット、商業チーム向けの競合ガイダンスなどの営業支援ツールを開発または調整
• 顧客のエスカレーションケースを扱い、地元の利害関係者と調整し、学びを市場と機能全体に共有
• ローンチ後の顧客フィードバック、採用状況、ビジネスKPIを監視し、各市場での学びを統合
• 地域改善イニシアティブを率いるまたは調整し、繰り返し発生する市場のニーズや改善テーマについてグローバルXRチームに情報を提供
• グローバルチームと緊密に調整し、支援ニーズを定義し、地域依存関係の優先順位を付ける

Retail Project Manager – Extended Reality

• グローバルなXRソリューションのローカリゼーションと翻訳を担当。
• オンラインおよびオフラインチャンネルでの採用を推進する役割を担う。
• 販売促進ツールなどを作成し、開始の準備を持つ。
• 市場情報に基づく製品の実行や改善を行う。
• クロスファンクショナルな地元関連者との調整を行う。

Account Manager

• The Territory/Account Manager (TAM) - Sports Optics is responsible for managing the ZEISS Sports Optics sales and retail distribution efforts associated with an assigned territory.
• Strong understanding of various types of rifles and their intended applications.
• Understand ammunition and ballistics, and why they matter.
• Birding knowledge (desirable).
• Optic knowledge (very desirable).
• Strategic account planning for maximizing each account.
• Goal setting, forecasting, support planning, and execution.
• Strong ability to manage the relationship remotely and in-person.
• Extensive travel anticipated (valid Passport will be needed).
• Effective Communication – Internal and External Written, verbal.
• Training (ability and willingness to teach others).
• Presentation (qualifying, presenting solutions, closing, and product demonstrations).

Territory Account Manager

Artificial Intelligence

• Shape the future GenAI tech stack at ZEISS by mapping state-of-the-art technology to ZEISS business needs.
• Consult teams in ZDP and beyond regarding GenAI technologies and implementation.
• Lead technical project streams through the whole lifecycle, from PoC to fully operational and scaled solutions within an agile framework.
• Own and drive scoping, budgeting, staffing and stakeholder management for technical project streams.
• Support project teams with guidance, prioritization and problem solving as needed.
• Ensure balanced workloads and appropriate task allocation.
• Promote a culture of innovation, learning, and inclusion aligned with company values.
• Facilitate clear communication and responsibilities between SBUs, ZDP teams, and AI experts.
• Ensure all project sponsors and client-side management understands scope, risks and limitations of joint projects / solutions.
• Lead, motivate, assess, control and develop team members in accordance with ZEISS management and leadership principles.

Head of AI Applications

Business Development Rep

• Meet or exceed sales growth targets for Direct Rx business and other strategic targets such as premium lenses, coatings, finished single vision lenses and organizational programs and projects.
• Utilize Salesforce.com to identify key customer targets to increase territory sales.
• Profile and evaluate each customer’s store operation, financial data, business model & profit drivers, and create value-based sales strategies that has positive financial impact on company.
• Conduct and prepare pre-call planning and call objectives, and anticipate likely objections; understand motivations and establish a relationship as a trusted advisor / consultant.
• Lead sales conversation with ECPs by challenging and persuading them to change behavior.
• Build agreement at each point in the sales process, remove barriers and close the deal.
• Create innovative tactical and strategic approaches to meet and exceed business objectives when faced with an obstacle or a customer concern.
• Increase sales by effectively communicating the advantages and benefits of Carl Zeiss Vision products and services to Eye Care Professionals.
• Support and implements national marketing plans, utilizing digital tools and apps.
• Schedule, plan, develop and conduct on-site individual, group and office training and educational seminars to increase demand for Carl Zeiss Vision labs and lenses.
• Work with Alliance Groups to maximize opportunities to grow CZV share within assigned territory.
• Establish a positive, productive and collaborate working relationships with Carl Zeiss Vision employees and colleagues.
• Operate with the highest ethical standard during every customer interaction and in alignment with Carl Zeiss philosophies and leadership principles.
• Input accurate and timely reports via Salesforce.com.
• Efficiently manage travel cost and leverage smart spending techniques.
• Prepare and submit timely expense reports.
• Follows safety standards and reports any safety concerns to leadership.

Business Development Representative

• Represents the Company and its interests.
• Call on new and existing customers.
• Achieves monthly, quarterly, and annual sales booking objectives.
• Achieve targeted sales margins.
• Identify and create new sales opportunities to build the sales funnel.
• Work with marketing on events and campaigns to build the sales funnel.
• Support customers to maintain a high level of customer satisfaction.
• Work in tandem with our technical team to provide best-in-class product and solution demonstrations.
• Follow the ZEISS sales process to propose the best solution for the customer’s needs.
• Identify and share leads with other sales channels.
• Develop sales and other relevant material for sales events, marketing purposes or to support the sales process.
• In case of indirect sales, support, train, and guide distributors to meet sales booking objectives.
• Provide sales booking forecasts.
• Qualify sales leads and opportunities.
• Regularly update CRM to reflect all sales activities, relationships & status of sales leads and opportunities.
• Cooperate with other departments to deliver a good customer experience.
• Own the customer’s success.
• Supports sales & marketing events.

Regional Sales Manager

• A Project Manager is responsible for managing all activities related to delivering a customer “turnkey” project.
• The PM is typically active beginning with the receipt of PO and has primary responsibility for managing the scope of work, deliverables, timeline, resources, and budget from start to close.
• Coordinate and run the project kick-off meetings for both internal and external parties at launch of new project
• Understand and manage the scope of the work
• Creates and maintains project timelines, issues, milestones & technical gates
• Participate and lead in project Gates as necessary
• Enter and maintain budgeted costs and actual costs in the Job Cost Module within the ERP system
• Issue purchase requisitions for sub-contracted products and services.
• Orders long lead time items early, align lead + shipping times and project gates
• Manage indirect resources both internal and external, to meet deliverables and timelines accordingly
• Schedule and attend meetings with the customer to review progress as needed to assure customer satisfaction.
• Maintain project – tracking reports
• Utilize Project Planning and Operations ERP tools
• Track and align scheduled equipment and material deliveries
• Participate in creating proposals and Gate A approval meetings as needed
• Keep projects within scope of work, on schedule, and on budget
• Drive open items and impasses to a resolution
• Obtain proof of delivery from internal departments
• Supports quoting, early concept development and related cost/time estimates
• Interface between off site team(s) and customer during integration, installations and final commissioning
• Inform teams in a timely manner of scheduling or engineering changes and other new or updated information
• Lead regular meetings both internally and externally to keep teams closely aligned from project kick off through completion
• Build long lasting customer relationships while conveying important timing plans, critical path tasks, and ensuring customer satisfaction