ZEISS Group

Account Manager

• Generate new business equipment sales and profits in a specific territory
• Commit to an annual sales budget and develop an annual business plan to achieve territory objectives
• Forecast monthly equipment pipeline
• Work effectively within the territory to grow the ZEISS surgical equipment portfolio
• Report activities weekly and communicate ideas, market trends, and competitive activities to management
• Maintain and adhere to applicable GMP and ISO 9001 processes and procedures
• Attain or exceed yearly revenue and profit quotas while managing an expense budget
• Conduct personalized sales demonstrations for surgeons, operating room staff, and administration
• Share leads and manage and develop accounts within a team environment
• Maintain, analyze, and use territory records to organize, plan, execute, and measure results
• Educate and follow up with customers on product operation, utilization, and application
• Provide timely written and oral communications to management regarding sales activity
• Operate a cost center controlling sales, expenses, inventory, and accounts receivable
• Maintain SFDC reports, dashboards, and updates for opportunities, leads, and sales funnel
• Develop synergy opportunities among ZEISS companies, Carl Zeiss Meditec field service, and corporate partners
• Develop creative and profitable marketing approaches for regional demands
• Submit paperwork and requested information completely and promptly
• Maintain updates in SFDC, Concur, Fleet, and CurioZ

Senior Account Manager

Field Engineer

• Complete an approximately three-month in-field and classroom training program
• Travel to customer sites in the region to install, repair, troubleshoot, service, and calibrate advanced measuring instruments
• Work hands-on with high-tech CMMs using mechanical and electronic aptitude
• Document service work and maintain accurate service records
• Work independently while representing ZEISS in a fast-paced, innovative environment
• Travel 70–90% within the region

Field Service Technician

Engineer

• Provide remote and onsite technical support for AR / HC equipment
• Diagnose electrical, mechanical and process issues
• Perform preventative, corrective and emergency maintenance
• Install, commission, calibrate and validate equipment
• Interpret schematics and technical documentation
• Assess equipment performance and support improvements
• Deliver training to customer teams
• Service and troubleshoot Polycold refrigeration systems
• Perform pressure analysis and leak detection
• Conduct evacuation, charging and refrigerant regassing
• Maintain contamination control and system cleanliness
• Support Level 1 service activities and procedures
• Ensure tools, spare parts and refrigerant availability
• Own technical issues through to resolution
• Maintain service reports and documentation
• Identify performance improvement opportunities
• Collaborate with internal teams
• Travel as required (50-80%)
• Support training and knowledge transfer
• Contribute to continuous improvement initiatives
• Provide broader technical support as required

AR Engineer, Polycold Support

Security Engineer

• Serve as an independent 2nd Line-of-defense representing Corporate Information Security in the region
• Design and drive information security policies, standards, and processes
• Review and interpret CSOPs, SSOPs, and other information-security documents and directives
• Direct regional security teams in implementing and improving security standards and processes
• Communicate and coordinate information security strategy, programs, and services with business stakeholders
• Monitor and improve regional security posture and maturity
• Advise on least privilege, need-to-know, security-by-design, and security-by-default principles
• Ensure M&A projects and post-merger integrations comply with ZEISS security standards
• Review security concepts for central business-supporting functions and regional demands
• Address regional incident tickets and service requests
• Participate in security risk management and aggregation of first-line risks
• Support regional incident response and drive closure of gaps and vulnerabilities
• Collaborate with CIRT/SOC, CIT, regional IT, local IT, and Business IT during security incidents
• Serve as the primary escalation contact for regional information security topics
• Participate in CIDA for regional security incidents
• Conduct regional investigations, eDiscovery, and digital evidence gathering and analysis
• Coordinate litigation holds with HR and Legal
• Assess and approve regional information security requirements, with veto rights for critical risks
• Evaluate project risks and define security requirements, including for M&A integrations
• Guide local security assessments and conduct on-site compliance visits
• Support regulatory certifications and compliance, including CMMC, ISO 27001, TISAX, HIPAA, CyberEssentials, and NIS2
• Assess local regulatory requirements and advise on cybersecurity changes
• Monitor regional information security status, KPIs, and KRIs
• Identify business risks and mitigation strategies
• Coordinate physical and facility security topics with Corporate Health & Safety
• Support BISO review of information security contract amendments and security questionnaires
• Recommend regional security awareness initiatives and support Corporate InfoSec programs

Regional Information Security Officer

• Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
• Represent Carl Zeiss Meditec at customer locations and achieve a high level of customer satisfaction
• Manage company-issued property, including inventory, tools, diagnostic equipment and vehicle, according to company policies
• Diagnose and repair designated products within an assigned service territory
• Perform preventative maintenance, installations and upgrades according to training, manuals and Carl Zeiss Meditec guidelines
• Schedule, create, verify and modify customer visits based on customer needs
• Complete and submit daily field service reports
• Complete and submit weekly expense reports
• Maintain spare parts inventory and return specified spare parts according to policy
• Support revenue growth through promotion and retention of service agreements
• Interface professionally with customers
• Instruct customers on equipment operation and maintenance as needed
• Communicate with team members, customers, management, Sales and Technical Support

Field Support Engineer II

Systems Engineer

• Design and develop integrated photonic systems and components
• Collaborate with cross-functional teams to define system requirements and specifications
• Identify and assess project risks and develop countermeasures
• Conduct simulations and modeling of photonic systems to optimize performance
• Validate integrated photonic devices
• Troubleshoot and resolve technical issues related to system integration
• Report project progress to project management
• Keep abreast of industry trends and advancements in photonics technology
• Collaborate with internal and external stakeholders in an interdisciplinary team and startup environment

Senior System Engineer – Photonic Integrated Circuits

Full-stack Engineer

• Develop high-quality software solutions as part of a well-functioning team
• Review code commits
• Mentor junior colleagues
• Design and follow CI/CD processes
• Align technically with stakeholders
• Work closely with the software architect and requirements engineer

Senior Software Engineer

• Install, repair, troubleshoot, service and calibrate high-tech machines at customer locations.
• Demonstrate customer service skills and knowledge with passion and dedication.
• Learn new skills on high-tech CT machines utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork completely and accurately.
• Work independently in a high-pressure, fast-paced and innovative environment.
• Travel 90–100% within the service area, including international travel as needed.
• Support process enhancements focused on installation and servicing of custom equipment.
• Interact with customers and cross-functional service groups supporting and launching ZEISS products.
• Aid the R&D team with engineering work related to design, build and new system testing.
• Support production of systems during assembly and setup.
• Perform other duties as required.

General

• Manage the assigned territory by contacting customers, scheduling high-volume on-site training appointments, arranging travel, and addressing customer inquiries.
• Deliver tailored training to physicians and staff on medical device operation and clinical applications.
• Answer complex questions, identify and resolve issues, and conduct follow-up visits.
• Monitor customer commitment using ZEISS Surgical Suite and provide feedback to management and the Surgical Suite sales team.
• Maintain in-depth knowledge of the ophthalmic surgical industry and competitive devices.
• Coordinate on-site trainings with Surgical Application Specialists in adjacent territories and assist in other territories as needed.
• Maintain and update product knowledge on Carl Zeiss products.
• Collaborate with marketing and surgical sales teams to keep training materials current.
• Attend and support trade shows, conferences, exhibits, and seminars.
• Serve as the customer subject matter expert for Surgical Suite technical and clinical issues and resolve difficult situations.
• Identify and communicate sales leads and influence purchasing decisions; provide sales support.
• Complete administrative tasks including calendars, expense reports, CRM, and product training checklists.
• Support field training of new Surgical Application Specialists and Sales Representatives.
• Provide feature-improvement feedback to product managers.
• Develop training content and present lectures and workshops.
• Support management with resolving field issues and train on ancillary surgical instruments when schedule permits.

Surgical Applications Specialist

• Develop high-quality software solutions as part of a well-functioning agile team
• Review code commits
• Mentor junior colleagues
• Design and implement CI/CD pipelines in Azure DevOps
• Align technically with stakeholders and architects
• Work closely with software architects, requirements engineers, and software engineers

Senior Software Engineer – Coating Machine Software

Application Engineer

• Assist customers and the ZEISS Sales team with pre- and post-sales application engineering activities
• Plan, prepare, and perform high-quality customer demonstrations in-house and in the field
• Provide technical consultation to Field Sales personnel and customers
• Network on advanced applications and systems
• Maintain focus on advanced applications and new ZEISS 3D optical technology
• Support introduction of new products into the North American market
• Provide technical after-sales support for successful use of systems
• Provide field support for all IQS 3D Optical systems
• Respond to customer and IQS department software/application support questions
• Aid with software and system testing for product development
• Analyze customer inspection requirements
• Estimate anticipated Gage R&R results
• Provide on-site support for quoted application items
• Support IT-related issues including Windows, networking, and database management
• Deliver demonstrations, custom support classes, trainings, telephone support, and on-site support as needed

Field Application Engineer

• Serve as a trusted technical advisor helping customers understand and maximize ZEISS hardware and software systems.
• Deliver standard in-house, on-site, and customized client-specific training on ZEISS Industrial Metrology systems.
• Collaborate with internal teams to develop and maintain an effective, up-to-date training curriculum.
• Provide remote and on-site technical support for ZEISS Industrial Metrology systems.
• Address customer software and application inquiries and prioritize issues by urgency and impact.
• Support internal ZEISS teams with software and application expertise.
• Assist with software and system testing for product development.
• Document and report software performance issues accurately.
• Deliver after-sales technical support for successful system use.
• Provide foundational support for Windows operating systems, networking and connectivity, and database management.
• Respond to customer requests for quotations by analyzing requirements and estimating project completion times.
• Prepare and maintain project data.
• Implement quoted application solutions remotely, in classrooms, or on-site.

Applications Engineer

IT Support

• Provide timely first-level technical support through field and remote assistance
• Troubleshoot and resolve customer issues, escalating complex cases as required
• Install, configure, inspect, maintain, troubleshoot, and repair VTS devices, software, networks, and Customer Experience Centre equipment
• Maintain current knowledge of VCS portfolio product features, operation, technical specifications, and troubleshooting methods
• Provide installation guidance and application training to field technicians, sales teams, and internal stakeholders
• Document customer interactions, service incidents, resolutions, and monthly issue trends in the CRM system
• Complete required CurioZ training on time
• Support sales with quotations, orders, presentations, customer opportunities, technical activities, product demonstrations, and rollouts
• Schedule service appointments and coordinate with technicians for timely service delivery
• Manage service contracts, receivables, orders, swap requests, device inventory, and stock availability
• Support ECP and retail initiatives
• Coordinate with headquarters on regulatory and registration requirements
• Collaborate with Product Management and R&D on software and hardware enhancements and local-market application of global expertise
• Safeguard and track ZEISS assets, maintain an organized workplace, and comply with safety requirements
• Perform other related duties as assigned

Technical Support Specialist

Head of Department

• Provide visionary leadership and foster a positive, productive work environment
• Lead and develop the executive team and senior management
• Develop and execute strategic plans advancing the organization’s mission and objectives
• Identify growth and improvement opportunities and allocate resources
• Manage the organization’s budget and financial resources
• Ensure financial stability and accountability through planning, reporting and auditing
• Build and maintain relationships with partners, clients and the community
• Advocate for the organization’s interests and mission
• Ensure sales objectives are met and implement negotiation excellence
• Establish KPIs and evaluate organizational progress
• Implement corrective actions as necessary
• Ensure legal, regulatory, governance and ethical compliance
• Oversee daily operations and resource management
• Implement policies and procedures to enhance productivity and compliance
• Manage customer relations and facilitate a global way of work for customers headquartered in the USA
• Foster innovation, collaboration and continuous improvement
• Ensure recruitment, retention and development of high-quality staff
• Develop the SMT-US organization, reporting structures, synergies and culture

Head of SMT

• Develop mid-term and long-term business plans to increase market share and product penetration within assigned accounts
• Establish and maintain relationships with technical, business, operational, and executive stakeholders
• Drive pipeline growth and strategic opportunity management across the customer base
• Align and negotiate customer contracts
• Manage sales forecasts, booking metrics, service renewals, and pricing negotiations
• Monitor competitive dynamics and emerging applications to identify growth opportunities and threats
• Conduct regular Quarterly Business Reviews with key decision-makers
• Partner with engineering, field marketing, and application teams on custom specifications and complex project requirements
• Lead cross-functional collaboration with product line leaders to advance account objectives and align technology portfolios with customer roadmaps
• Communicate account opportunities, risks, and progress through detailed reporting and analysis

Senior Account Manager

Field Service Technician

AR Engineer, Polycold Support

Regional Information Security Officer

Field Support Engineer II

Senior System Engineer – Photonic Integrated Circuits

Senior Software Engineer

Field Service Technician

Surgical Applications Specialist

Senior Software Engineer – Coating Machine Software

Field Application Engineer

Applications Engineer

Technical Support Specialist

Head of SMT

Global Account Manager