Surgical Applications Specialist

ZEISS Group

ZEISS Surgical Applications Specialist training ophthalmic customers on surgical devices across Louisiana, Texas, Oklahoma, and Arkansas. Supporting clinical applications, troubleshooting, sales, and customer outcomes.

Posted 9/4/2026full-timeRemote • Louisiana, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates in-depth knowledge of the ophthalmic surgical industry, including cataract surgery and IOL calculations, while effectively delivering tailored training to medical professionals. Possesses strong communication and teaching skills to manage customer inquiries and resolve complex issues in a surgical environment.

Highest-signal resume keywords

Ophthalmic Surgical ExperienceCataract Surgery KnowledgeEffective Communication SkillsTraining Development and DeliveryIndustry Standard Credentialing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ocular Anatomy KnowledgeIOL CalculationsMicrosoft Office SuiteCRM Software ProficiencySurgical Device Operation

Soft Skills

Exceptional JudgmentDecision MakingOrganizational SkillsAbility to Handle Difficult SituationsTeaching Ability

Tools & Technologies

ZEISS Surgical Suite

Certifications & Qualifications

Industry Standard Credentialing

Industry Keywords

Ophthalmic Surgical IndustryClinical ApplicationsCustomer Subject Matter ExpertSales SupportTraining Materials

About the role

Key responsibilities & impact

Manage the assigned territory by contacting customers, scheduling high-volume on-site training appointments, arranging travel, and addressing customer inquiries.
Deliver tailored training to physicians and staff on medical device operation and clinical applications.
Answer complex questions, identify and resolve issues, and conduct follow-up visits.
Monitor customer commitment using ZEISS Surgical Suite and provide feedback to management and the Surgical Suite sales team.
Maintain in-depth knowledge of the ophthalmic surgical industry and competitive devices.
Coordinate on-site trainings with Surgical Application Specialists in adjacent territories and assist in other territories as needed.
Maintain and update product knowledge on Carl Zeiss products.
Collaborate with marketing and surgical sales teams to keep training materials current.
Attend and support trade shows, conferences, exhibits, and seminars.
Serve as the customer subject matter expert for Surgical Suite technical and clinical issues and resolve difficult situations.
Identify and communicate sales leads and influence purchasing decisions; provide sales support.
Complete administrative tasks including calendars, expense reports, CRM, and product training checklists.
Support field training of new Surgical Application Specialists and Sales Representatives.
Provide feature-improvement feedback to product managers.
Develop training content and present lectures and workshops.
Support management with resolving field issues and train on ancillary surgical instruments when schedule permits.

Requirements

What you’ll need

Minimum 5 plus years of experience in an ophthalmic surgical setting, ophthalmic industry, or comparable experience.
Possesses in-depth knowledge of cataract surgery and IOL calculations, ocular anatomy and pathology as they relate to ophthalmic surgery.
Must hold industry standard credentialing.
Requires effective communication skills and teaching ability to direct customers in a surgical environment.
Stellar communications skills (written & verbal) and teaching ability to work with customers in challenging situations.
Demonstrates exceptional judgment and decision making with defined procedures and practices to determine appropriate answers.
Medium level skills in computers and accompanying software (Microsoft Office—Word, Excel).
Capacity to handle difficult situations and deal effectively and harmoniously with various personnel, internally and externally, at all levels.
Must travel overnight and work occasional weekends.
Well organized and capable of working independently with no supervision.
Must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.
Requires valid driver’s license and good driving record.

Benefits

Comp & perks

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay