Field Support Engineer II

ZEISS Group

ZEISS Field Support Engineer II installing, repairing, and maintaining Carl Zeiss Meditec medical instrumentation. Serving customers across the Boston, Massachusetts Northeast Region.

Posted 9/10/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, repairing, and maintaining Carl Zeiss Meditec instrumentation while ensuring high customer satisfaction. Proficient in managing inventory, tools, and diagnostic equipment, with strong communication and project management skills.

Highest-signal resume keywords

Field Service ExperienceElectronics ExpertiseA+ CertificationNet+ CertificationCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationRepairPreventative MaintenanceDiagnosticsInventory ManagementProject ManagementTechnical Support

Soft Skills

Customer SatisfactionSelf-DirectedVerbal CommunicationWritten CommunicationProblem Solving

Tools & Technologies

Diagnostic EquipmentField Service ReportsExpense Reports

Certifications & Qualifications

A+ CertificationNet+ Certification

Industry Keywords

ElectronicsFine MechanicsOpticsMedical Field Service

About the role

Key responsibilities & impact

Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
Represent Carl Zeiss Meditec at customer locations and achieve a high level of customer satisfaction
Manage company-issued property, including inventory, tools, diagnostic equipment and vehicle, according to company policies
Diagnose and repair designated products within an assigned service territory
Perform preventative maintenance, installations and upgrades according to training, manuals and Carl Zeiss Meditec guidelines
Schedule, create, verify and modify customer visits based on customer needs
Complete and submit daily field service reports
Complete and submit weekly expense reports
Maintain spare parts inventory and return specified spare parts according to policy
Support revenue growth through promotion and retention of service agreements
Interface professionally with customers
Instruct customers on equipment operation and maintenance as needed
Communicate with team members, customers, management, Sales and Technical Support

Requirements

What you’ll need

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service
BS in Electronics, Engineering, or Computer Technology and related fields preferred
A+ and Net+ certification preferred
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
Must be self-directed, able to work independently with limited management oversight
Good verbal and written communication skills
Strong computer skills
Must be able to pass required training to service fine mechanics and optics
Ability to effectively service equipment on which training is completed
Multiple project and time management skills are required

Benefits

Comp & perks

Performance Bonus
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay