Technical Support Specialist

ZEISS Group

Technical Support Specialist supporting ZEISS ophthalmic devices, software, and connected systems across Canada. Troubleshooting, installations, training, and service coordination from the Toronto office.

Posted 9/2/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$79,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and consulting within the healthcare or medical device sector, with a strong focus on troubleshooting, installation, and customer training. Proficient in managing service contracts and collaborating with cross-functional teams to enhance product offerings and customer experience.

Highest-signal resume keywords

Technical Support ExperienceNetworking KnowledgeAPI IntegrationMicrosoft Office ProficiencyProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingInstallationNetworkingSystems IntegrationCloud SolutionsPACSTCP/IP ConnectivityData InteroperabilityDatabase Backup and Recovery

Soft Skills

Communication SkillsInterpersonal SkillsPresentation SkillsIndependent WorkCollaboration

Tools & Technologies

CRM SystemMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Teams

Industry Keywords

Healthcare TechnologyMedical Device SectorService ContractsCustomer ExperienceRegulatory Requirements

Tech Stack

Tools & technologies

CloudTCP/IP

About the role

Key responsibilities & impact

Provide timely first-level technical support through field and remote assistance
Troubleshoot and resolve customer issues, escalating complex cases as required
Install, configure, inspect, maintain, troubleshoot, and repair VTS devices, software, networks, and Customer Experience Centre equipment
Maintain current knowledge of VCS portfolio product features, operation, technical specifications, and troubleshooting methods
Provide installation guidance and application training to field technicians, sales teams, and internal stakeholders
Document customer interactions, service incidents, resolutions, and monthly issue trends in the CRM system
Complete required CurioZ training on time
Support sales with quotations, orders, presentations, customer opportunities, technical activities, product demonstrations, and rollouts
Schedule service appointments and coordinate with technicians for timely service delivery
Manage service contracts, receivables, orders, swap requests, device inventory, and stock availability
Support ECP and retail initiatives
Coordinate with headquarters on regulatory and registration requirements
Collaborate with Product Management and R&D on software and hardware enhancements and local-market application of global expertise
Safeguard and track ZEISS assets, maintain an organized workplace, and comply with safety requirements
Perform other related duties as assigned

Requirements

What you’ll need

Minimum five years’ experience in technical consulting or enterprise-level technical support, preferably within the healthcare or medical device sector
Bachelor’s degree in computer science, information technology, healthcare technology, or a related discipline
Advanced knowledge of networking, IT infrastructure, systems integration, cloud solutions, and PACS
Demonstrated ability to resolve complex connectivity issues
Experience in API integration and data interoperability is an asset
Working knowledge of TCP/IP connectivity, PCs, servers, and database backup and recovery
Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams
Excellent communication, interpersonal, and presentation skills
Ability to work independently and collaborate cross-functionally in a fast-paced environment
Strong project and time management skills, with the ability to manage competing priorities

Benefits

Comp & perks

Performance bonus or sales commissions
Medical plans
Vision coverage
Dental coverage
Retirement savings plan (RPP)
Employee Assistance Program
Paid time off including vacation, personal, and sick days
Accessible and inclusive employment practices
Barrier-free and accessible employment practices
Code-protected accommodation through the recruitment process